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ICT Industry standards overview
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- 3. • Non-profit globalconsortium found in 1988 as OSI/Network Management Forum renamed toTeleManagement Forum in 1998. • Global industry association for digital business, connecting talented individuals, leading companies, and diverse ecosystems to accelerate members’ successful digital business transformation. • 900+ market-leading organizations including Ericsson.
- 4. The Forum provideshands-on collaboration programs and communities; thought-provoking research and publications; tools, best practices, and standards such asTM Forum Frameworx™; conferences and workshops; and training for business and IT leaders. WHAT & WHY To help member companies across a wide range of industries address 3 major challenges • Transform IT and operations to reduce cost, minimize risk, and improve business agility and time to market • Deliver new value-added services quickly, easily, and securely with partners • Maximize market share and enhance customer engagement, loyalty and growth
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- 6. • Suite ofbest practices and standards that when adopted enable a service- oriented, highly automated and efficient approach to business operations providing. • Hundreds of standardized Business Metrics. • Suite of interfaces and APIs that enable integration across systems and platforms • Adoption best practices to help companies implement and use the standards • Management best practices to ensure ongoing conformance What is ?
- 7. • Innovate andreduce time-to-market with streamlined end-to-end service management • Optimize business processes to deliver highly efficient, automated operations • Reduce integration costs and risk through standardized interfaces and a common information model • Reduce transformation risk by delivering a proven blueprint for agile, efficient business operations • Gain clarity by providing a common, industry-standard language WHAT CAN DO?
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- 11. A hierarchical catalogof the key business processes required to run a service-focused business.At the conceptual level, the framework has three major process areas, reflecting major focuses within typical Enterprises. Strategy, Infrastructure & Product Operations Enterprise Management
- 12. APPLICATION Service Providers The BusinessProcess Framework serves as the blueprint for process direction. It also provides a neutral reference point for internal process reengineering needs, partnerships, alliances, and general working agreements with other companies. Vendors The Business Process Framework outlines potential boundaries of software components that should align with their customers' needs, as well as highlighting the required functions, inputs, and outputs that must be supported by their products.
- 13. Process Areas (Verticals) •Strategy, Infrastructure, and Product (SIP) covering planning and lifecycle management • Operations covering the core of day-to-day operational management • Enterprise Management covering corporate or business support management ETOM LEVEL 0 MODEL Functional View (Horizontals) – Market, Product, and Customer: High-level view of the market and the enterprise’s offerings – Service: Product components developed by the enterprise – Resource (Application, Computing, and Network): Consumed in the production of the Service – Supplier/Partner: Providing products and services to the enterprise for the production of the Service
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- 15. • Shows sevenend-to-end vertical process groupings required to support customers and manage the business. • The focus of eTOM is on the core customer operational processes of Fulfillment,Assurance, and Billing (FAB). • Operations Support and Readiness (OSR) is the “back-office” environment that enables support and automation for FAB. • The SIP processes do not directly support the customer and they include the Strategy and Commit and the two lifecycle process groupings. ETOM LEVEL 1 MODEL
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- 20. Level 0: BusinessActivities that distinguish operational customer- oriented processes from management and strategic processes Level 1: Process Groupings including business functions and standard end-to-end processes Level 2: Core Processes that combine together to deliver service streams and other end-to-end processes Level 3:Tasks and associated detailed “success model” business process flows Level 4: Steps and associated detailed operational process flows with error conditions and product and geographical variants (where required) Level 5: Further decomposition into operations and associated operational process flows where required ..AND SO ON. Functions Processes Tasks Operations
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- 22. • The InformationFramework (SID) provides a reference model and common vocabulary for all the information required to implement Business Process Framework (eTOM) processes. • It's part ofTMForum Frameworx Model INTRODUCTION
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- 25. A common informationmodel to streamline the processes associated with information exchange, both within an Enterprise and between the Enterprise and its external stakeholders. • Provides common terminology across enterprise • Unification of information with in and between enterprises. • Bridge between business & IT groups. WHY SID?
- 26. • An informationmodel is useful: • as a starting point for internal modeling work, applications and messages between software components or database schemas. • to help in defining a common business terminology, e.g. for integration activities • to help in business transformation programs • to help in understanding business concepts and their relationships • as a source of inspiration for a new view on traditional practices OBJECTIVES
- 27. • TMForum offerscompliance services to Products and system implementations. • Each assessment defines boundary of ABE's included in it. • Assessment evaluation is done on two categories • Information Framework Maturity Conformance Levels • Information Framework Adoption Conformance Scores • Maturity levels are based on progressive scoring system starting from lowest level ABE. • Adoption level recognizes overall adoption of information framework. It's based on accumulative scoring system. WHAT IS INFORMATION FRAMEWORK (SID) COMPLIANCE ?
- 28. • EAI isone of very few NRM systems which are complaint to SID. • ABE's in scope for assessment and its mapping with EAI objects. IS GRANITE/EAI SID COMPLIANT?
- 29. • mapping ofEricsson’s Granite Inventory to the Information Framework ABEs
- 30. • As perTMForumweb site, only NetCrackerTOMS is certified but on older version of SID way back in 2011. • EAI seems to be only full blown inventory solution which is certified on latest version of SID. (Certified in April,2015). Source: https://www.tmforum.org/certifications-awarded OTHER PRODUCTS ?
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- 32. THE ORIGINS OF TOGAF® ACUSTOMER INITIATIVE A FRAMEWORK, NOT AN ARCHITECTURE A generic framework for developing architectures to meet different business needs Not a “one-size-fits-all” architecture ORIGINALLY BASED ON TAFIM (U.S. DOD)
- 33. TOGAF STRUCTURE AND COMPONENTS •Architecture Development Method • Foundation Architecture • Resource Base Building Blocks Information Base (architecture building blocks - future) Standards Information Base (standards) Technical Reference Model (services taxonomy) Architecture Development Method Resource Base Target Architectures TOGAF Foundation Architecture
- 34. ARCHITECTURE DEVELOPMENT METHOD (ADM) Open, industry consensus method for IT architecture Quick-start foundation Practical, experience based guidance Requires continual validation against requirements
- 35. FOUNDATION ARCHITECTURE: TECHNICAL REFERENCEMODEL (TRM) • Associated with detailed taxonomy of services • defines scope of each service category • Identifies system-wide capabilities (“qualities”), e.g.: • Internationalization • Security • Management Qualities Qualities Network Services Operating System Services DataManagement Location&Directory Infrastructure Applications Business Applications DataInterchange InternationalOperations UserInterface TransactionProcessing System&NetworkManagement Security SoftwareEngineering Graphics&Image Communication Infrastructure Application Programming Interface Communications Infrastructure Interface Qualities Qualities
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- 38. EVA - INTRO •EVA is an internal Ericsson tool. • Best of both worlds – External & Internal • Amalgamation of best of Industry Standards into one unified architecture. • From mere standard to implementation architecture. • Rich with real world application perspective. • Ever improving and intelligent evaeva
- 39. Current State Target& or Interim State Inefficient Operations High Churn, Long Time to Market Innovation Limitations “Spaghetti”-like Application & Technology Landscape Value Oriented Projects Optimized Operations Improved Customer Experience Opex Reduction Data Monetization Voice Transformation Order To Cash/Plan to Provision Best In Class solutions EVA: transformation driver E2E ICT view Global Best Practices Industrialization Enabler Communication Facilitator EVA Vision
- 40. EVA AND TOGAF Abusiness strategy is implemented… By offering business processes… That run data & information… Managed by functions and applications… Deployed on a technology network & platform Enterprise Architecture is the explicit description and documentation of the current and desired relationships among strategy, business processes, information, applications & technology.
- 41. EVA AND TMFORUM FRAMEWORX TMF EVA Process E2EL1 Processes aligned; eTOM L3 processes leveraged to create EVA E2E Flow Models eTOM(plus) EVA Process Map Application Functional Domains and L1 aligned; Functional Decomposition into 3 levels TAM EVA Functional Map Information SID ABEs leveraged to create EVA Information Model. SID EVA Information Map
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