Amy Williamson resume
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Amy Williamson is seeking a logistics, analytics, consumer relations, sales or management position that allows room for growth. She has 16 years of management and consumer relations experience, having held roles such as Inbound Sales Telemarketing Manager and Client Service Manager. She is proficient in Microsoft Office, Cisco, and ADP systems and has experience negotiating contracts, training employees, and reducing outstanding debt through goal setting.
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- 1. 3736 Woodford Ave NW Canton, OH 44709 330-224-2590 awilliamson27@yahoo.com Amy S Williamson Objective Continued experience with Logistics, Analytics, Consumer Relations, Sales and/ or Management position that utilizes and maximizes current job skills, leaving room for additional training, growth and advancement opportunities. Qualifications Experience 16 years of Management and Consumer Relations experience. Managed Inbound Sales Telemarketing department and Consumer Care Specialists. Client Service Manager responsible for setting up and managing outsourced accounts, and negotiating rates and contracts. Data Analyst responsible for profit and loss information, income statements and progress reports. March 20, 2000-April 8, 2016 Suarez Corporation Industries N. Canton, OH Consumer Relations Analyst Customer Care Specialist Manager Inbound Call Center Manager Client Service Manager Collections/Productions Manager Recruitment Collections Agent. Managed and monitored a team of up to 20 people. Review and report sales and determine profitability. Develop and maintain recruitment efforts to schedule for constant changing call volume and staffing. Planning and directing Supervisor and Sales Associate training programs and performance evaluations. Maintain knowledge of PCI compliance and security practices. Reduced outstanding debt by 46% in the first year as Manager of Collections through creating and implementing new goals and procedures. Partnership with multiple 3rd party call centers to produce sales for DRTV. Negotiated contracts with 3rd parties to lower cost per call by 50%. Travel to 3rd party call centers to train employees across the U.S. ERA participant Proficient in Microsoft Word, Excel, PowerPoint, Publisher, Cisco and ADP. Education 1995-1998 McKinley Senior High School Canton, OH Majored in Accounting and Business Management.