I want to be known as a results oriented professional that can deliver quality oriented strategies through productive, logical and mindful statistics for any prospective employer.

1. Bryan K. Spence
757-235-7636 | bkspen@gmail.com | https://www.linkedin.com/in/bryan-spence-431ab143
SUMMARY
Hands on executive with over 20 years of professional experience known for strategic and dynamic approach using
unwavering integrity for limiting risk, creating highly functional and efficient teams while enhancing client and
customer strategies for optimizing internal and external financial gains
Dynamic Leader Specializing in Cost Reduction | Skillful Negotiator | Think-tank Strategist
Dispute Resolution | Client Relationship Management | Debt Management & Customization
PROFESSIONAL EXPERIENCE
Spence Business Solutions Norfolk, Virginia
Business Consulting July 2015-Current
• Develop businesses improve retention
• Look to increase profits from 2% to 5%
• Improve Debt Management by 10% over 2 years
• Guide and lead new age Customization through focus groups
Pilot Media Norfolk, Virginia
Consulting Management April 2015 - July 2015
• Developed strategic implementations of debt management provisions
• Improved Client relations through innovative accounts receivables
• Maintained electronic filing system for business to business activity
• Analyzed financial data and streamline any billings and statements with clientele
G.J. Services Virginia Beach, Virginia
Manager of Operations January2013 - June 2014
• Formulated merchandising strategy for distribution in all regional stores
• Increased profit margins by 15% over 18 month
• Introduced a retention program for clients through excel
• Established procedures insuring supply chain techniques
membersTrust Credit Union Virginia Beach, Virginia
Director of Collections May 2010 - Dec 2012
• Analyzed profit and loss reports ensuring that the department maintained delinquency below industry average 1.5 %
• Established and industry wide initiative for reducing delinquency to .50 % for a $45 million credit union
• Developed company standards for the collection team and reorganized the department to meet company objectives,
reducing lag time by 25%
• Designed a training program that was instrumental to leading problem solving techniques in the department
• Instituted a liaison from the collections department to various agencies
Advance America Norfolk, Virginia
Branch Manager Oct 2009- Apr 2010
• Improved the reporting of profit and loss statement and increased volume by 15%
• Coordinated activities with to clients insuring timely processing of their needs
• Improved the auditing of clients files, cutting filing down by 20%
Motel 6/Studio 6 Norfolk, VA
Assistant General Manager Aug 2007- Sept 2009
• Responsible for staffing and training the staff on company objectives
• Saved $30,000 by shifting production and streamlining the different work stations
• Enhanced the customer experience by 20%. Introduced the We Care program
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2. Bryan K. Spence
Portfolio Recovery Associates Norfolk, Virginia
Operations Manager Oct 2005-Aug 2007
• Set operating and corporate objectives by increasing profits by 34 % from previous management
• Accurately forecast team goals to within .5% of company objectives
• Prepare daily and monthly financial and budgetary reports
• Established, monitored and enforced policies and procedures to ensure safe and sound business practices
• Implemented a plan that increased collection volume by 25% over 18 months
• Developed a Think Tank board for Operation Managers to streamline collections by .35%
Dow Chemical Employees Credit Union Midland, Michigan
Manager Aug 2002 - Aug 2005
• Reduced fraud accounts by 20% over a 2 year span
• Developed and implemented a Debt Management and Customization Program reducing collections
by 11% over 18 months
• Developed and outsourcing program for repossession using outside vendors
• Prepared analysis and financial projections for delinquencies, repossessions and litigations
• Renegotiated client's contracts by using Consumer Collection Loans and Consumer Collection Workout Programs
American General Finance Southgate, Michigan
Branch Manager May 1995- July 2002
• Set Financial and Operating strategy in collaboration with the District Manager and Regional Manager
• Increased the offices profitability from 3 % to 22% a month
• Reduced delinquency from 2.5% to .5% per month
• Implemented organizational procedures that enabled the office to be a leader in the industry
• Implemented a Debt Management problem for troubled mortgages, increasing profits by 28% over 3 years
Education
College of William and Mary, Mason School of Business, MBA Expected August 2016
Norfolk State University, Bachelor of Science, Accounting
TECHNICAL SKILLS & CERTIFICATIONS
MS Word, Excel, Pivot Tables, Experience in Symitar, Fiserv Database, MS Visio, Tableau
Classes in Supply Chain, Global Immersion, Operations Management, Marketing and Information Systems
Project Management, Economics, Accounting, Finance and Leadership
COMMUNITY ACTIVITIES & OTHER INTERESTS
President – Hampton Roads Credit and Collection Association May 2010- current
• Facilitated a tri-county operation for Collection Managers with businesses speaking at our luncheon
• Ensured that the balance sheet complied with GAAP
Interest: football, racing, classical music, Greek mythology
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