Brian Ames has over 10 years of experience in quality assurance and risk management roles at TD Bank, including setting up spreadsheets to track programs, reviewing nominations and reports for accuracy, and ensuring bank compliance with regulations. He is detail-oriented, trustworthy, and committed to superior customer service.

1. Brian Ames
330 River Road Lewiston, ME 04240
Cell Phone: 207-754-8682
Email: Brian.Ames@TD.com
OVERVIEW
Quality Assurance professional with experience working in areas that demand strong organizational and
interpersonal skills. Trustworthy, ethical, and committed to superior customer service, with a strong interest
in project management.
Detail oriented with demonstrated fulfillment of organizational roles and process improvements while
completing projects within expected deadlines.
PROFESSIONAL EXPERIENCE
TD Bank
Quality Assurance Associate Rep II, Retail Risk Management March 2016-
Present
• Set up and maintain monthly spreadsheets for tracking all Guardian Angel data.
• Review all nominations to verify qualifications
• Prepare spreadsheet to request weekly gift card orders.
• Responsible for ad hoc data requests by Management and ROOs, providing additional
information and customized reporting.
• Recently acquired responsibility for monthly scorecards reporting, tracking the number of
awards, dollars saved, and amount awarded for each individual store location for ROOs and
RMMs.
Currency Transaction Report Rep II, Anti-Money Laundering (AML) 2014-
2016
• Ensured bank compliance with currency transaction and suspicious activity report filing, in
accordance with regulatory requirements
• Reviewed daily cash store reports and teller journals for transactions over $10,000 to ensure
accuracy of the documented source of funds, and potential structured transactions to avoid
regulated thresholds.
• Provided scrubbed data for analysis.
• Provide Bank Secrecy Act (BSA) training and information to Stores and Store Support.
Retail Store Support Specialist III March 2013-May 2014
• Operational call center specialist for Branch Representatives and Customers
• Effectively communicates and acted as a liaison between the Stores and back office
departments such as ACH, Core, CRT and Loans.
• Educated Store Employees on Banking policies, products and services.
• Efficiently multi-tasked to analyze Customer documents to ensure system accuracy, while
taking an average of 100 phone calls a day.
Professional Certifications
2014-Lean Six Sigma Yellow Belt
2013- Lean Six Sigma White Belt
Technical Experience
CMOD Fidelity- NAD/NAO Excel
Filenet Net Query
Lotus Notes Encore