This document is a resume for Amy L. Klingenhagen, an E-Learning Specialist with over 20 years of customer service experience and 10 years of training and facilitation experience. She has a proven track record of creating effective learning strategies for adult learners and delivering meaningful content that educates and engages employees. Her past projects include developing a Knowledge Base Solution that improved call handling times and consumer confidence, as well as an E-Training Solution that efficiently educated new employees.