This document provides a summary of Amy Brown's work experience and qualifications. Amy has over 5 years of experience in the insurance industry, currently working as a Commercial Insurance Adviser. She has a strong track record of managing renewals, sales performance, and ensuring regulatory compliance. Amy has also worked in catering and has obtained GCSEs and AS/A levels in subjects such as business, health and social care, and ICT.

1. AMY BROWN
Date of Birth: 20th
November 1994 Nationality: British
 Experienced insurance team member with a desire to continually develop in this ever changing sector
 Focused and self-motivated with the desire to succeed and deliver
 The skill set to deliver and determination to exceed expectations
 Commitment to action; whilst constantly taking an approach to review, assess, learn and improve
 The competence to effectively multitask and manage workload in a timely manner
 The ability to quickly build relationships, driving performance and ensuring a great customer experience
Aug 13 – Current Lifesure insurance – Commercial Insurance Adviser
 Sales and administration of new business, renewals and MTA’s in commercial insurance including shops, offices,
salons, blocks of flats, tradesman, unoccupied property, high net worth, park home site insurance and commercial
combined
 Managing the renewals list
 Working as a team to drive overall efficiencies and sales performance; whilst ensuring we trade within regulatory
principles and place the customer at the heart of all we do (TCF)
 Supporting defaults by calling customers to request payment
 Liaising with internal and external functions and partners as appropriate
 Auditing team calls
 Responsible for all daily post within the commercial team
Achievements:
 Following the loss of our administrator I successfully took on additional responsibility of renewal invites and
administration (daily reports such as new business, renewals and invites to manage the organisation of the team)
 Significantly increased renewal retention following the take of this key business area
 Efficiently delivered a project to re-broke all our HNW policies; which led to taking the lead in re-broking other policies
including tradesman
 Developed and maintained a ‘knowledge bank’ to help other team members sell household insurance; driving sales and
profitability whilst ensuring procedural and compliance efficiencies
 Supported the sell-off of a significant percentage of the commercial book; involving working additional hours to ensure
the business deadline was met
 Following a shift in sales to property owner’s insurance I upskilled my knowledge of standard household (personal lines)
to further drive performance
 Continual praise as part of reviews for cross and up selling; driving incremental sales and profitability
 Following the exit of the commercial manager and an organisational change, which saw a move to a team with limited
commercial knowledge, I created new commercial letters in line with the Insurance Act 2015. This involved liaising with
a third party compliance team.
 100% audit pass rate; which has resulted in reviewing team member calls to feedback any risks of failure to support
compliance
May 11 – Nov 13 St Neots Golf Club – Catering Assistant
 Serving food and offering table service
 Supporting cooking as required
 Dishwashing and kitchen cleanliness
Achievements:
 Supervising bar and catering staff during events following initial period of supporting duties
EMPLOYMENT
Little Paxton, St Neots, Cambridgeshire PE19
Email: Amynb63@gmail.com

2. July 2010 – Homebase (work experience week)
 Worked with marketing and commercial departments
 Supported general administration
 Experienced working for a large corporate business and within an established team
Sept 2006 – November 2006 Fearnhill school, Letchworth
December 2006 – July 2008 Ernulf college, St Neots
September 2008 – June 2013 Longsands Academy
GCSEs – English (Literature B, language C), Maths (B), Science (C), Geography (C), ICT (2x Level 1, 2x passes,4x merits, 1x
distinction) , Child development (A) & RE (B)
AS levels – Law (D), BTEC business, Health & social care (B) & ICT
A levels – Health & social care, ICT & BTEC business
Knowledge of many PC applications including Microsoft Word, Microsoft Works, Microsoft Excel, Powerpoint, Outlook, CDL,
Acturis, googlemail/ docs, social media (e.g. facebook & twitter)
References available upon request
EDUCATION, TRAINING & QUALIFICATIONS