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Amazon STAR Method.pptx
- 1. IAM T HEINSTR UC TIONAL DESIG NE R .C OM
- 2. Amazon STAR M et h o d A M A Z O N B E H A V I O R I A L I N T E R V I E W P R O C E S S IAM T HE INSTR UC TIONAL DESIG NE R .C OM
- 3. Define the STARbehavioral interview process 01 Compose a strategy to use examples to practice the STAR interview process 03 Research situations that could be used as examples during your interview 02 Apply the STAR method in your next interview opportunity 04 Objectives IAM T HE INSTR UC TIONAL DESIG NE R .C OM
- 4. What is theSTAR interview method? IAM T HE INSTR UC TIONAL DESIG NE R .C OM
- 5. What is theSTAR interview method? IAM T HE INSTR UC TIONAL DESIG NE R .C OM
- 6. What is STAR? Theacronym STAR stands for: SITUATION TASK ACTION RESULT IAM T HE INSTR UC TIONAL DESIG NE R .C OM
- 7. STAR means Situation: • Describesthe background • Context and key players Result: • Describes the outcome of their actions Task: • Explains the task • Goal they needed to achieve Action: • Describes specific actions to address the task or goal IAM T HE INSTR UC TIONAL DESIG NE R .C OM
- 8. Using the STARmethod helps the interviewer … IAM T HE INSTR UC TIONAL DESIG NE R .C OM
- 9. Using the STARmethod helps the interviewer … IAM T HE INSTR UC TIONAL DESIG NE R .C OM
- 10. In the interview Theinterviewer uses behavioral interview questions to: • Understand how the candidate approached a problem • Actions they took • What the outcome was • Helps the candidate to clearly and effectively communicate their experiences and qualifications IAM T HE INSTR UC TIONAL DESIG NE R .C OM
- 11. How do youprepare for a STAR method interview? IAM T HE INSTR UC TIONAL DESIG NE R .C OM
- 12. How do youprepare for a STAR method interview? IAM T HE INSTR UC TIONAL DESIG NE R .C OM
- 13. Getting Ready for theInterview • Prepare by reviewing common interview questions • Practicing your responses using the STAR format • Review your resume • Knowledge of the company and the position you are applying for IAM T HE INSTR UC TIONAL DESIG NE R .C OM
- 14. During my previousjob as a customer service representative, I was tasked with handling a difficult customer who had been experiencing issues with their account. Situation The customer was extremely frustrated and was threatening to cancel their account and take their business elsewhere. My task was to calm the customer down and find a resolution to their issue in order to retain their business. Task I began by actively listening to the customer and acknowledging their concerns. I then researched their account to see if there was a way to resolve their issue and offered a solution that would benefit both the customer and the company. Action The customer was pleased with the solution and decided to stay with the company. They even complimented me on my customer service skills and said they would recommend our company to their friends and family. As a result of my actions, the company was able to retain a valuable customer. Result Practice IAM T HE INSTR UC TIONAL DESIG NE R .C OM
- 15. False STAR IAM THE INSTR UC TIONAL DESIG NE R .C OM
- 16. False STAR IAM THE INSTR UC TIONAL DESIG NE R .C OM
- 17. What is afalse STAR A false STAR Interview response would be fabricating or exaggerating a situation or experience in order to make it sound more impressive or relevant to the question being asked. IAM T HE INSTR UC TIONAL DESIG NE R .C OM It would not be an honest and accurate representation of the candidate's actual experience or skills.
- 18. Takeaway • Plan foryour next interview by collecting several STAR’s and have them ready to reference • Practice running through the scenario’s in your STAR’s • NEVER use a false STAR IAM T HE INSTR UC TIONAL DESIG NE R .C OM
- 19. Thank You I AM T H E I N S T U C T I O N A L D E S I G N E R
Editor's Notes
- #4 In this training you will: Define the STAR behavioral interview process by researching situations that could be used as examples during your interview and compose a strategy to use those examples and prepare sample questions to practice the STAR interview process. Lastly, you will be able to apply the STAR method in your next interview opportunity
- #5 What is the STAR interview method?
- #7 The STAR method is a structured technique that job candidates can use to provide specific, concrete examples when answering behavioral interview questions.
- #8 Situation: The candidate describes the background of the situation they faced, including the context and key players. Task: The candidate explains the task they were asked to complete or the goal they needed to achieve. Action: The candidate describes the specific actions they took to address the task or goal. Result: The candidate describes the outcome of their actions, including any accomplishments or successes.
- #9 Why does AMAZON use the STAR interview method?
- #11 A structured technique for answering behavioral interview questions, which are designed to assess how a candidate has handled specific situations in the past. Using the STAR method helps the interviewer understand how the candidate approached a problem, what actions they took, and what the outcome was. It also helps the candidate to clearly and effectively communicate their experiences and qualifications.
- #12 How do you prepare for a STAR method interview?
- #14 Before a STAR (Situation, Task, Action, Result) interview, it is a good idea to prepare by reviewing common interview questions and practicing your responses using the STAR format. This will help you to organize your thoughts and give clear, specific examples of your skills and experience. Additionally, it's also a good idea to review your resume and brush up on your knowledge of the company and the position you are applying for. This will help you to tailor your responses and show that you are a good fit for the role.