The STAR method is a structured technique that job candidates can use to provide specific, concrete examples when answering behavioral interview questions.

1. IAM T HE INSTR UC TIONAL DESIG NE R .C OM

2. Amazon STAR
M e t h o d
A M A Z O N B E H A V I O R I A L I N T E R V I E W P R O C E S S
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3. Define the STAR behavioral interview
process
01
Compose a strategy to use examples to
practice the STAR interview process
03
Research situations that could be used
as examples during your interview
02
Apply the STAR method in your next interview
opportunity
04
Objectives
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4. What is the STAR interview method?
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5. What is the STAR interview method?
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6. What is STAR?
The acronym STAR stands for:
SITUATION
TASK
ACTION
RESULT
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7. STAR means
Situation:
• Describes the background
• Context and key players
Result:
• Describes the outcome of their actions
Task:
• Explains the task
• Goal they needed to achieve
Action:
• Describes specific actions to address the task or goal
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8. Using the STAR method helps the
interviewer …
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9. Using the STAR method helps the
interviewer …
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10. In the interview
The interviewer uses
behavioral interview questions to:
• Understand how the candidate
approached a problem
• Actions they took
• What the outcome was
• Helps the candidate to clearly and
effectively communicate their
experiences and qualifications
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11. How do you prepare for a
STAR method interview?
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12. How do you prepare for a
STAR method interview?
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13. Getting Ready for
the Interview
• Prepare by reviewing common interview questions
• Practicing your responses using the STAR format
• Review your resume
• Knowledge of the company and the position you are
applying for
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14. During my previous job
as a customer service
representative, I was
tasked with handling a
difficult customer who
had been experiencing
issues with their
account.
Situation
The customer was extremely
frustrated and was threatening
to cancel their account and
take their business elsewhere.
My task was to calm the
customer down and find a
resolution to their issue in
order to retain their business.
Task
I began by actively listening to
the customer and
acknowledging their concerns. I
then researched their account
to see if there was a way to
resolve their issue and offered a
solution that would benefit both
the customer and the company.
Action
The customer was pleased with the solution
and decided to stay with the company. They
even complimented me on my customer
service skills and said they would
recommend our company to their friends
and family. As a result of my actions, the
company was able to retain a valuable
customer.
Result
Practice
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15. False STAR
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16. False STAR
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17. What is a false
STAR
A false STAR Interview response would be
fabricating or exaggerating a situation or experience
in order to make it sound more impressive or
relevant to the question being asked.
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It would not be an honest and accurate
representation of the candidate's actual experience
or skills.

18. Takeaway
• Plan for your next interview by collecting several STAR’s
and have them ready to reference
• Practice running through the scenario’s in your STAR’s
• NEVER use a false STAR
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19. Thank You
I A M T H E I N S T U C T I O N A L D E S I G N E R