The document outlines a proposed plan for integrating a user experience (UX) team into an organization's software development lifecycle. It recommends establishing core UX roles including a UX architect, interaction designer, visual designer, researcher, and content strategist. An ideal developer-to-UX member ratio of 5-10 to 1 is suggested. The plan also maps how UX should be integrated at different stages of the software development process, including requirements gathering, design, testing, and post-launch activities. Finally, it discusses moving from an initial external agency-supported model to a long-term internal UX team structure.
This document outlines the journey of an entrepreneur who became passionate about promoting gender equality and challenging stereotypes. It details how they started a platform called Shiftbalance to share knowledge on gender stereotypes and solutions. Shiftbalance produces infographics and identifies campaigns, initiatives, videos, and products that empower women and promote a more balanced world. It encourages people to get engaged and pick their own battles to address issues of gender inequality.
The document is a worksheet from a Spanish class containing confusing words like subject pronouns, object pronouns, possessive adjectives, and possessive pronouns. It provides examples of how to use each and a chart comparing the differences. It then lists 25 sentences for students to complete using the correct form based on whether it is being used as a subject, object, or possessor.
The document discusses service design and experience mapping. It provides an example of an experience map created for Rail Europe to map out a customer's experience in planning, booking, traveling and returning from a rail trip in Europe. The experience map charts the customer's process, touchpoints, feelings and thoughts throughout the different stages. It then identifies opportunities to improve the customer experience and provides recommendations around communicating value, improving the booking and ticket experience, supporting customers through changes, and enabling ongoing planning.
The document outlines a proposed plan for integrating a user experience (UX) team into an organization's software development lifecycle. It recommends establishing core UX roles including a UX architect, interaction designer, visual designer, researcher, and content strategist. An ideal developer-to-UX member ratio of 5-10 to 1 is suggested. The plan also maps how UX should be integrated at different stages of the software development process, including requirements gathering, design, testing, and post-launch activities. Finally, it discusses moving from an initial external agency-supported model to a long-term internal UX team structure.
This document outlines the journey of an entrepreneur who became passionate about promoting gender equality and challenging stereotypes. It details how they started a platform called Shiftbalance to share knowledge on gender stereotypes and solutions. Shiftbalance produces infographics and identifies campaigns, initiatives, videos, and products that empower women and promote a more balanced world. It encourages people to get engaged and pick their own battles to address issues of gender inequality.
The document is a worksheet from a Spanish class containing confusing words like subject pronouns, object pronouns, possessive adjectives, and possessive pronouns. It provides examples of how to use each and a chart comparing the differences. It then lists 25 sentences for students to complete using the correct form based on whether it is being used as a subject, object, or possessor.
The document discusses service design and experience mapping. It provides an example of an experience map created for Rail Europe to map out a customer's experience in planning, booking, traveling and returning from a rail trip in Europe. The experience map charts the customer's process, touchpoints, feelings and thoughts throughout the different stages. It then identifies opportunities to improve the customer experience and provides recommendations around communicating value, improving the booking and ticket experience, supporting customers through changes, and enabling ongoing planning.
An Introduction to the World of User ResearchMethods
What is user? Why do we do it? How do we do it? User Research Consultants, Dr Jennifer Klatt and Ben Smith from Methods Digital (https://methodsdigital.co.uk/) have kindly put together this slide deck to take you through the basics.
UXPA UK: UX Strategy. What is UX Strategy? Tim Loo, Foolproof.UXPA UK
The document discusses UX strategy and experience strategy. It provides a definition of experience strategy as "a long-term plan to align every customer touch-point with your brand position & business strategy." It then outlines a framework for creating an experience strategy, including understanding the current customer experience, creating an experience vision and principles, defining initiatives and an experience roadmap, and establishing key performance indicators. The document emphasizes that experience strategy requires big picture thinking, communication skills, an understanding of business metrics, leadership abilities, and persistence. It also notes that experience strategy is a collaborative effort.
O documento apresenta um guia para a realização de um Design Sprint, um método ágil de 5 dias para desenvolver soluções de design para problemas de usuários. O Design Sprint inclui as etapas de Entender, Definir, Divergir, Decidir, Prototipar e Validar, com atividades como brainstorming, criação de perfis de usuários, desenvolvimento de hipóteses e protótipos para teste com usuários. O objetivo é entregar rapidamente uma solução focada no usuário com menor custo e tempo de desenvolvimento.
Jamin Hegeman: How I Learned to Stop Worrying and Give Service Design AwayService Design Network
It's one thing to learn service design tools and try them here and there on your projects. It's another to make the tools and the mindset business as usual within your organization. Connecting the dots is no small feat. But that's what we're trying to do at Capital One. Within our financial services division, we've made journey maps, vision stories, and service blueprints part of our management system. Leaders from multiple lines of business are embracing and learning these tools to help understand the customer experience, make vision tangible and accessible, and articulate what it will take to get there. What are the challenges of implementing service design at scale? How do you democratizing both the mindset and the practice? How many journey maps do you need? What's the appropriate level of zoom? When is a blueprint not the right tool? How can we balance autonomy at speed, with service experience at scale? What's the role of the design team in this transformation? If service design tools, methods, and mindset are to become truly business as usual, these are the questions we must face.
This document provides an agenda and overview for a one-day user experience bootcamp. The morning sessions cover topics like introduction activities, user research, personas, user flows, business analysis, product management, information architecture, content strategy, design heuristics, and navigation. The afternoon includes usability testing and wireframing. The goal is to provide attendees with foundational knowledge across many key areas of user experience design.
This document provides an introduction to building wireframes. It discusses what wireframes are, different levels of detail in wireframes, and how to approach the wireframing process iteratively. Key points covered include:
- A wireframe is a visual guide that represents the skeletal framework of a website. They allow for rapid, low-cost design iterations.
- Wireframes can vary in level of detail from high-level box structures to individual page elements. The appropriate level depends on communication needs.
- An iterative approach to wireframing involves testing designs with users at each step and refining solutions collaboratively over multiple iterations. Both long-term project planning and short sprint cycles can employ this iterative process.
-
The document is a presentation by Kharisma Cendhika Putra on UI/UX design. It discusses Putra's role as a UI/UX supervisor and includes information on design development roles like UX designer, UI designer, and interaction designer. The presentation concludes by thanking the audience and providing Putra's contact information.
A Product Manager and a Designer Walk into a BarAtlassian
A PM and a designer walk into a bar... that's a joke on it's own! Trying to plan and collaborate across different teams whilst creating a cohesive culture can sometimes feel like a pipe dream, especially with functions such as design and product management that compliment each other. Backed by extensive research, Atlassian's Sherif Mansour, Product Manager, and Alastair Simpson, Head of Design for Platform, Mobile and Comms, share practical tips on how to take this relationship to the next level. You will walk away with ideas and techniques that can help improve the PM-Design relationship, help build world-class software and of course, a few laughs as they explore some anti-patterns along the way.
The document discusses mulberry herb tea. It notes that mulberry herb tea is made from steeping mulberry leaves, which are harvested and dried. The document also mentions Shiraishi Isrand Inc. as being related to mulberry herb tea.
Workshop Presenters:
Chris Risdon, Paula Wellings & Todd Wilkens
Have you ever wanted to make an orchestrated, integrated, cross-product, multi-channel, location-sensitive, smart commerce, service designed product ecosystem for the masses? Yes?!
This workshop throws out the buzz words and provides a sensible framework for bringing products and services into both the glory and the minutia of people’s everyday lives. Focus on the power and peril of a touchpoint. Just because you can touch someone, does that mean you should? We explore how you can ensure that every occasion where your organization touches or connects with a person’s life is appropriate, relevant, meaningful, and endearing.
Short internal presentation I gave to introduce Lean UX at the web agency where I work.
It gives a condensed view of the Lean UX approach, its principles, tools, processes and pitfalls.
An Introduction to the World of User ResearchMethods
What is user? Why do we do it? How do we do it? User Research Consultants, Dr Jennifer Klatt and Ben Smith from Methods Digital (https://methodsdigital.co.uk/) have kindly put together this slide deck to take you through the basics.
UXPA UK: UX Strategy. What is UX Strategy? Tim Loo, Foolproof.UXPA UK
The document discusses UX strategy and experience strategy. It provides a definition of experience strategy as "a long-term plan to align every customer touch-point with your brand position & business strategy." It then outlines a framework for creating an experience strategy, including understanding the current customer experience, creating an experience vision and principles, defining initiatives and an experience roadmap, and establishing key performance indicators. The document emphasizes that experience strategy requires big picture thinking, communication skills, an understanding of business metrics, leadership abilities, and persistence. It also notes that experience strategy is a collaborative effort.
O documento apresenta um guia para a realização de um Design Sprint, um método ágil de 5 dias para desenvolver soluções de design para problemas de usuários. O Design Sprint inclui as etapas de Entender, Definir, Divergir, Decidir, Prototipar e Validar, com atividades como brainstorming, criação de perfis de usuários, desenvolvimento de hipóteses e protótipos para teste com usuários. O objetivo é entregar rapidamente uma solução focada no usuário com menor custo e tempo de desenvolvimento.
Jamin Hegeman: How I Learned to Stop Worrying and Give Service Design AwayService Design Network
It's one thing to learn service design tools and try them here and there on your projects. It's another to make the tools and the mindset business as usual within your organization. Connecting the dots is no small feat. But that's what we're trying to do at Capital One. Within our financial services division, we've made journey maps, vision stories, and service blueprints part of our management system. Leaders from multiple lines of business are embracing and learning these tools to help understand the customer experience, make vision tangible and accessible, and articulate what it will take to get there. What are the challenges of implementing service design at scale? How do you democratizing both the mindset and the practice? How many journey maps do you need? What's the appropriate level of zoom? When is a blueprint not the right tool? How can we balance autonomy at speed, with service experience at scale? What's the role of the design team in this transformation? If service design tools, methods, and mindset are to become truly business as usual, these are the questions we must face.
This document provides an agenda and overview for a one-day user experience bootcamp. The morning sessions cover topics like introduction activities, user research, personas, user flows, business analysis, product management, information architecture, content strategy, design heuristics, and navigation. The afternoon includes usability testing and wireframing. The goal is to provide attendees with foundational knowledge across many key areas of user experience design.
This document provides an introduction to building wireframes. It discusses what wireframes are, different levels of detail in wireframes, and how to approach the wireframing process iteratively. Key points covered include:
- A wireframe is a visual guide that represents the skeletal framework of a website. They allow for rapid, low-cost design iterations.
- Wireframes can vary in level of detail from high-level box structures to individual page elements. The appropriate level depends on communication needs.
- An iterative approach to wireframing involves testing designs with users at each step and refining solutions collaboratively over multiple iterations. Both long-term project planning and short sprint cycles can employ this iterative process.
-
The document is a presentation by Kharisma Cendhika Putra on UI/UX design. It discusses Putra's role as a UI/UX supervisor and includes information on design development roles like UX designer, UI designer, and interaction designer. The presentation concludes by thanking the audience and providing Putra's contact information.
A Product Manager and a Designer Walk into a BarAtlassian
A PM and a designer walk into a bar... that's a joke on it's own! Trying to plan and collaborate across different teams whilst creating a cohesive culture can sometimes feel like a pipe dream, especially with functions such as design and product management that compliment each other. Backed by extensive research, Atlassian's Sherif Mansour, Product Manager, and Alastair Simpson, Head of Design for Platform, Mobile and Comms, share practical tips on how to take this relationship to the next level. You will walk away with ideas and techniques that can help improve the PM-Design relationship, help build world-class software and of course, a few laughs as they explore some anti-patterns along the way.
The document discusses mulberry herb tea. It notes that mulberry herb tea is made from steeping mulberry leaves, which are harvested and dried. The document also mentions Shiraishi Isrand Inc. as being related to mulberry herb tea.
Workshop Presenters:
Chris Risdon, Paula Wellings & Todd Wilkens
Have you ever wanted to make an orchestrated, integrated, cross-product, multi-channel, location-sensitive, smart commerce, service designed product ecosystem for the masses? Yes?!
This workshop throws out the buzz words and provides a sensible framework for bringing products and services into both the glory and the minutia of people’s everyday lives. Focus on the power and peril of a touchpoint. Just because you can touch someone, does that mean you should? We explore how you can ensure that every occasion where your organization touches or connects with a person’s life is appropriate, relevant, meaningful, and endearing.
Short internal presentation I gave to introduce Lean UX at the web agency where I work.
It gives a condensed view of the Lean UX approach, its principles, tools, processes and pitfalls.