Dessia Carter has over 15 years of experience in management, training coordination, case management, and retail management. She has worked for various organizations in Tennessee assisting in starting up new departments, developing training programs, managing staff, and exceeding sales goals. Currently, she is pursuing a B.S. in Management from the University of Memphis while living in Riverview, Florida.

1. DESSIA CARTER
6918 Waterfront Way Riverview FL 33578•(731)613-0719•(813)770-6795
dessiac@hotmail.com
PROFILE
Self motivated leader. A highly dedicated professional with excellent communication, time management, and
organizational skills. Career minded with a firm sense of communication and dedication.
AREAS OF EXPERTISE
Area Director
• Assisted in the creation of the company policy and procedure manual, employee handbook, as well as other
required company documentation.
• Participated in the upstart of the Human Resources, Training and Incident Management departments.
• Attended required training with the State of Tennessee DMRS division in order to open a new provider
agency.
Training Coordinator
• Responsible for teaching DMRS classes to all staff.
• Prepared training schedule and notified staff of required attendance.
• Maintained a computerized tracking system of all required training.
• Prepared for and assisted auditors for State mandatory audits.
Case Management
• Controlled finances of individuals on case load.
• Created and maintained schedules of approximately 50 staff.
• Recruited, hired, reprimanded and terminated staff.
• Designed staff development.
• Prepared reports and submitted in timely manner.
• Developed and conduced staff meetings.
• Worked directly with upper management to focus on development of company.
• Participated in the prevention/correction of environmental hazards and safety issues.
Retail Management
• Exceeded sales goals on a weekly basis.
• Solely responsible for the recruitment, hiring and training, reprimands and termination of all staff and
management team.
• Created schedules based on sales.
• Conduced inventory audits.
• Handled all customer service issues.
• Identified and handled security issues.
• Processed monthly/quarterly/annual reports.
• Inspected and processed shipments in and out of the store.
EMPLOYMENT HISTORY
RHA Trenton Tennessee 10/13 to 08/14
Self Employed Milan Tennessee 06/08 to 10/13
Innova Incorporated Jackson Tennessee 02/07 to 06/08
Easter Seals Jackson Tennessee 08/07 to 02/08
Bios of Tennessee Jackson & Bartlett Tennessee 12/05 to 1/07
Dollar General Jackson & Milan Tennessee 06/04 to 10/04
Foot Action USA Jackson Tennessee 11/03 to 05/04
EDUCATION
Attending University of Memphis, Jackson Tennessee Present
• Studying for B.S. Management
Jackson State Community College Jackson Tennessee 1996
• Applied Associates Degree Office Administration