1. Shimaa Atef Abd EL-Moa'ty Ghazi
shangrella_shagy11@yahoo.com/ +971564536495
Dubai, United Arab Emirates
PROFESSIONAL OBJECTIVE
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To share and develop my abilities, analysis, skills and knowledge in terms of Law, General Admin and Customer
Service to a growing company, and in the same way, enhance and learn new skills in other related functions and
services which can effectively utilize my profession.
PROFESSIONAL PROFILE
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❖ A goal-driven service oriented professional with 5 years of relevant experience in Law, Office Administration,
Customer service.
❖ Presently associated with Rashed Al Nuaimi Advocates and Legal Consultants (Dubai, U.A.E.) as a Legal
Coordinator. Fair understanding of monitoring client’s service performance, drafting legal reports, Coordinate
and update clients and Drafts legal decision reports for clients.
SKILLS AND QUALIFICATIONS
 Professional communication
 Planning and scheduling meetings
 Time management
 Team management
 Microsoft office expert
WORK EXPERIENCE
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Company: Rashed Al Nuaimi Advocates and Legal Consultants (Legal & Consultancy) – Business Bay, Dubai,
United Arab Emirates
Date September 2015 – Present
Position: Legal Coordinator
Job Purpose: Reporting to CEO, controlling and organizing Legal Cases on a daily basis
 Drafting legal reports
 Prepare daily legal agenda
 Coordinate and update clients
 Prepare minutes of meetings
 Draft legal proposals
 Manage corporate relationship
 Coordinate among sales and legal consultants teams
 Drafts legal decision reports for clients

2.  Internship – International Relations Consultants and Foreign Affairs ( 2008)
 Customer Relationship Manager – Vodafone (Egypt 2008)
 Ticketing Officer - Libyan’s Airline (2010)
 Operations Manager - Happy dream travel & Airline Company (2011)
 Worked guest relation in Paradise In Group (2012)
 Assistant Manager (food and beverages) - Grand Royal Hotel Alex (2013)
 Coordinator – Unilever (Colgate & Palmolive) - Alex branch
 General Coordinator - Middle East travel Company (Dubai 2014)
 General Coordinator - British Institute (Dubai 2015)
Company: Aladel Payment Services Provider LLC – Oud Metha, Dubai, United Arab Emirates
Date December 2014 – August 2015
Position: Administration Assistant _ Debt Collector
Job Purpose: Reporting to CEO, responsible for HR, Accounting and Administration duties.
Debt collector with Admin and HR works:
 Reviewing the cases and files.
 Preparing Agreement, legal notice, emails, power of attorney letter and other letters and documents
needed.
 Communicate with the client’s and defaulters.
 Collecting payments from the defaulters.
 Preparing reports and invoice and details.
 Collect payments on past due bills.
 Create a list of people who have not made payments.
 Locate customers using background checks, loan documents, and other paperwork or databases.
 Call customers using telephone.
 Attempt to collect payment.
 Ensure all customer information is correct, including phone numbers and addresses.
 Listen to customer's story and determine if debt can be collected.
 Follow UAE laws dealing with debt collection.
 Print reports for management.
Company: STC – UAE, Dubai
Date April 2013 – November 2014
Position: Customer Service
Job Purpose: Front Line
 Opens customer accounts by recording account information.
 Maintains customer records by updating account information.
 Resolves product or service problems by clarifying the customer's complaint; determining the cause of
the problem; selecting and explaining the best solution to solve the problem; expediting correction or
adjustment; following up to ensure resolution.
 Maintains financial accounts by processing customer adjustments.
 Recommends potential products or services to management by collecting customer information and
analyzing customer needs.
 Prepares product or service reports by collecting and analyzing customer information.
 Contributes to team effort by accomplishing related results as needed.

3. EDUCATIONAL BACKGROUND
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Graduation : San Vain Saint High school (S.V.M)
B.S.C : Bachelor of law
University : Alexandria University
Courses:
 Saber air conversation
 International Management Course
 Art of Human Development Communication
PERSONAL INFORMATION
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Age: 29
Date of Birth: June 1, 1988
Visa Status: UAE Residence Visa (Husband Sponsored)
Nationality: Egyptian
Language: Arabic / English
Marital Status: Married