Alex Shea is seeking a technical support position and has experience providing tier 2 support to students, faculty, and staff at Winona State University. Shea has expert proficiency diagnosing and repairing Macs, Windows PCs, iOS, and Android devices. She currently supervises the walk-in repair services department. Shea earned a bachelor's degree in business administration with minors in computer science and marketing from Winona State University while maintaining a 3.6 GPA.

1. Alex Shea
302 West 20th
Street Saint Charles, MN, 55972
Phone: 507-251-8482 – Email: AShea10@winona.edu
Objective
To use my extensive knowledge of Mac OS X and Windows operating systems to secure a technical support
position with a winning team at a successful company in order to assist that company in reaching their goals.
Experience
Winona State University – Winona, Minnesota
Mobile Device Support Specialist – Senior Lead Technician 06/13 - Present
Provide tier 2 technical support and leadership to technicians in my department and offer direct technical
support to student, faculty, and staff clientele via phone, email, and face-to-face interactions. Expert proficiency
with hardware and software repair and diagnostics of devices running Mac OS X 10.6 and above, Windows
Vista and above, iOS 6 and above and Android 4.0 and above. Demonstrate emotional intelligence through
professional and tactful communication with co-workers and clients. As well as ensured the efficiency and
effectiveness a the supervisor of Walk-in Repair Services.
Fastenal – Winona, Minnesota
Product Handler 05/12 – 05/13
Consolidate products through reorganization efforts, restock products, and facilitate product movement from
warehouse to distribution center. Ability to motivate self while working independently with minimal supervision.
Education
Winona State University 08/11 – 05/16
Earned a Bachelor of Science in Business Administration with a minor in Computer Science and Marketing, with
an overall cumulative GPA of 3.60.
Saint Charles High School 09/07- 06/11
Cumulative GPA of 3.84
Skills

2. 2
I am a pivotal part of my current work environment. My supervisor depends on my task management
throughout the day to achieve department goals as the supervisor of Walk-in Repair Services. My skills include
expert proficiency with the diagnosis and repair of laptops (HP, Apple, and Lenovo) and tablets (Samsung
Galaxy Tab and iPad). I possess an expert knowledge of Microsoft Office 2008 and above, as well as other
software used by Winona State University. I excel at communication with co-workers in a management and
supervisory role and pride myself on my ability to listen effectively.