This document is a resume for Asjad Butt seeking an information technology help desk support role. It summarizes his experience and skills in IT including networking, operating systems, software applications, troubleshooting, and technical certifications. His education includes a BBA in Management Information Systems and an Associate of Applied Science in Information Technology. He is currently an Assistant Team Lead at Whirlpool utilizing skills in safety, quality, delivery, and cost management.

1. Asjad Butt
2811 E Perkins Ave, Sandusky, OH 44870 ▪ Cell: 419-357-9189 ▪ asjad.butt@rockets.utoledo.edu
SUMMARY
Experienced and knowledgeable Information Technology student seeking to add training and
acquired skills within a help desk support role.
Works well independently, or in a group setting providing all facets of computer support such as
troubleshooting, installations, and maintenance. In-depth knowledge and understanding of
numerous software packages and operating systems. Easily identifies and resolves technical
issues and concerns. Excellent communication and presentation capabilities.
EDUCATION
BBA: Management Information System, 2014
The University of Toledo – Toledo, OH
Associate of Applied Science: Information Technology, March 2016
Ohio Business College – Sandusky, OH
GPA: 3.64
TECHNICAL SKILLS/ CERTIFICATES
• Operating Systems: Windows 98/2000/XP/Vista/ 7/ 8/ 10/ Mac OS X/ Linux/ Windows
server 2008/2012 R2
• Packages: Microsoft Office Suite – Excel, Word, PowerPoint, Access, Outlook, Visio and
PPT
• Software: Visual Basic, SAP, SQL, Active directory, Spiceworks
• Able to troubleshoot system configuration issues
• PC upgrades/repairs, Routers, Switches, Network cabling, Network troubleshooting, hard
drive recoveries, component level replacements Operating systems
• CompTIA A+, CompTIA Network+, CompTIA Security+ ( In progress)
WORK
Rally’s
Cashier June 2006 – December 2013
 Provided an elevated customer experience to generate a loyal clientele.
 Answered product questions with up-to-date knowledge of sales and store promotions.
 Ensured superior customer experience by addressing customer concerns, demonstrating
empathy and resolving problems on the spot.
 Managed wide variety of customer service and administrative tasks to resolve customer
issues quickly and efficiently.
 Built long-term customer relationships and advised customers on purchases and
promotions.
 Recommended alternative items if product was out of stock.

2. Whirlpool
Assistant Team Lead November 2014- Current
 Create an environment oriented to trust, open communication, creative thinking, and
cohesive team effort.
 Help keep the team focused and on track.
 Responsible for safety, Quality, delivery, and cost for assigned area.
 Act as first step in the help chain.
 Standard work development and audits.
 Communicate key issues and provide day-to-day coaching of operators.
LANGUAGES
Tri-lingual in Hindi, Urdu and English