This document contains an executive summary and resume for Hope Wilson that outlines her contact information, work experience, education, community involvement, and license information. It details her 14 years of experience in various supervisory and computer technician roles at companies like Best Buy, Taco Bell, and Dakota Sioux Casino. Her work experience includes training and managing employees, handling equipment repairs, and improving sales and store remodels. She also has obtained Microsoft and food safety certifications.

1. Hope Wilson
1401 39th St NW
Willmar, MN 56201
805-500-3133
320-380-3515
hopi271971@gmail.com
Executive Summary:
Accomplishments:
Experience: Best Buy Richfield,MN 55423
computer operator/ repair tech 06/09 to 05/13
 Notified General Manager and computer maintenance technicians of
equipment malfunctions.
 Executed daily operations of Store.
 Oversaw the operation of computer hardware systems, including
coordinating and scheduling the use of computer terminals and
networks to ensure efficient use.
 Wrote, designed and produced training plans.
 Supervised and trained peripheral operators and computer operator
trainees.
 Trained and managed 12-20 employees and achieved significant
improvements in their productivity.
 Operated spreadsheet programs and other types of software to load
and manipulate data and to produce reports.
 As well as Supervised and managed employees for taco bell, Dakota
Sioux Casino and Jackpot Junction Casino.
 Helped programmers and systems analysts test and debug new
programs.
 Supervised 12-20 employees, scheduled work hours, resolved
conflicts, determined salaries.
 Monitored the system for equipment failure and errors in
performance.
 Cleared equipment at end of operating run and reviewed schedule to
determine next assignment.
 Successfully handled auto stereo and speakers and auto starts
installs or repairs.
 Read job set-up instructions to determine equipment to be used,
order of use, material such as disks and paper to be loaded and
controlled settings.
 Structured and maintained A new store set up in Geek Squad
Hutchinson, MN.
 Recorded information such as computer operating time, problems
that occurred and actions taken.
 Responded to program error messages by finding and correcting

2. problems and terminating the program.
 Sold security systems, home theater systems, computer systems,
Cell phone contractors, and Auto systems installs and repairs.
 Retrieved, separated and sorted program output as needed and sent
data to specified users in including Data back ups
 Served as part of the leadership team
 Restructured and improved sales and remodel.
 Answered telephone calls to assist computer users encountering
problems.
 Responded to written and telephone requests for appointments and
repairs.
Old Country buffet St Cloud, MN 56301
Line Server 03/15 to 05/15
Taco Bell St Cloud, MN 56301
Food Champion 01/15 to 03/15
FLS St Cloud, MN 56301
Voter Contact 09/14 to 11/14
Dakota Sioux Casino Watertown, SD 57201
Supervisor 01/14 to 04/14
Best Buy#1106 Willmar, MN 56201
DCI 10/11 to 05/13
Best buy#1514 Hutchinson, MN 55350
CIA 06/09 to 10/11
Taco Bell/KFC New ulm, MN 56073
Supervisor 10/08 to 06/09
Jonti-Craft INC. Wabasso, MN 56293
Shipping clerk 05/07 to 08/08
Jackpot Junction Redwood Falls, MN 56201
Buffet & Banquet lead Cook 11/06 to 05/07
Dakota Sioux Casino Watertown, SD 57201
Supervisor 05/03 to 10/06
Education: Ridgewater college Hutchinson, MN 55350
Microsoft Certified 2008-09
Southwest State University Marshall, MN 56258

3. Generals 1992-93
Sisseton Wahpeton College Sisseton, SD 57262
Generals 1990-91
Community: Parent Advisory Board, St cloud Mn
Four Winds Native American Center officer, Watertown, SD
Food Shelf, Glenco, Mn
West Central Industries, Willmar, Mn
Ridgewater Student council, Hutchinson, Mn
Southwest State Mentor, Marshall, Mn
License: Microsoft certified
ServSafe certified
References: Available upon request