This document is a resume for Mohamed Salah Shahien summarizing his professional experience and qualifications. Over 15 years of experience in banking, including roles as Operations Head and Operations Officer at Qatar National Bank and as a Teller at National Societe General Bank. Well educated with a bachelor's degree in business administration and professional HR and crisis management training. Seeks a bank position where there are opportunities for growth. Skilled in customer service, cash handling, account transactions, internal controls, and team leadership.

1. MOHAMED SALAH SHAHIEN
MOHAMED.SHAHIEN@HOTMAIL.COM
Professional Summary
A welleducated, committed and experienced candidate worked in leading banks and
proficient in account transactions, cash handling and customer service, intend to workin a
bank where growth prospects are heightened,Experienced in a fast-paced banking
environment. Focus on maintaining high levels of accuracy. Work efficiently in teams as well
as independently. Lead my team to reach high performance and accuracystandards as well
as reaching their goals at the same time. My yearly performance reviews consistently show
my dedication, hard work,accuracy,customer service skills, dependability,excellent work
ethic and much more.
Accomplishments
Received many thanks mails from my direct managers and top management for my
exceptionalperformance and my innovative Ideas .
Transmitted to my location to improve bankingpractices following a series of poor
audits . Rapidly brought recordkeeping into compliance and established sound internal
controls. Received verygood audit reports each year with no significant findings.
Presented many projects to the bank's Top Management such as:-
 Back / Front office equation.
 New Quantitative AppraisalSystem.
 Employees and Managers job training.
 Electronic Cheques System.
Skills
 Exceptionalcustomer service of providing customers with a personalized relationship-driven
service with no records of complaints.
 Strongsense of banking ethics and confidentiality gained from long experience.
 Organized with strong time management skills lead to meet the tightest deadlines with high
accuracy.
 Strong planningand problem solvingskills, readily adapts to change.
 Wide knowledge ofbank products, services, policies and procedures enables me to train
and develop incomingemployees.
 Coachingmy staff, encouraging them to achieve their goals and relates their goals to the
banks goals .
 Attention to Details to maintain accuracy.
Experience
Operations Head Jan 2013 to Sep 2015
Qatar National Bank
Managing the cash vault activities, revising allthe tellers transactions.
Supervisingand revising allthe transactions of internaloperations and daily customers'
transactions,investigating suspicious customers' transactions.
Revisingallthe branch's reports and creating allreports requested by the head office
and top management.
Monitoring the overdrawn accounts and setting plans to settle them.
Approving or rejecting insufficient balances checks presented from other branchs and
clearing house, verifying customers'signatures and confirming with them their unusual

2. accounts' transactions.
Replying other branchs' and head office requests and inquiries, and working as the HR
administrator ofthe branch.
Operations Officer Jan 2009 to Jan 2013
Qatar National Bank
Supervisingthe cash vault activities,and assisting tellers in handlingcomplex
customer transactions
Revising allthe tellers'transactions.
Assistingthe Operations Head in supervising and revisingallthe accounts
transactions related to internaloperations and daily journals.
Passingcustomers' checks and transfers,verifyingsignatures and checking
balances.
Adjusting the main vault at the end of the shift.
Teller Oct 2004 to Jan 2009
National Societe General Bank
Executing allthe daily cash transactions in localand foreign currencies such as
receiving deposits and loan payments, cashing checks, verifying the customers'
signatures.
Countingand packaging currencies and coins.
Balancing cash and checks in cash drawer at end ofeach shift.
Promoting bank products.
Education
professionalHR diploma at the AUC (grade:A)
Crisis Management Course 2014 (AUC).
Advanced Excelat YAT Education Centre 2013.
English course (ENGG511) at the AUC with a letter grade of "B+" and a score of 89%, 2013.
Bachelor in business administration major banking at Sadat Academy for Management
Sciences (Grade: Good), 2004.
Personal Information
Date of birth:03/06/1982
Nationality: Egyptian
Military status: Exempted
Maritalstatus: Married
Languages
Arabic:Mother Tongue.
English: fluent.
Contact Details
Address: Villa 26, Faraby schoolSt., New Cairo, Cairo,Egypt
Home Number: 02-23131007
Mobile Numbers: 0201002611940 / 0201000018096
References
Reference:Willbe pleased to furnish upon request