Bashar Ahmad Diab Hassis is seeking a professional and challenging position that allows him to contribute significantly given his 28 years of experience in customer service, administration, banking, and real estate. He holds a Bachelor's degree in Commerce from Marathwada University in India and has worked in various roles at Abu Dhabi Islamic Bank from 2005 to 2014 including as a clerk, supervisor, officer, and senior officer. He also worked as a junior relationship manager at Abu Dhabi Islamic Bank Wholesale Banking from 2015 to 2017.

1. BASHAR AHMAD DIAB HASSIS
Mobile:0790858648
VEITCEJBB OOJ
Seeking a suitable position in a professional demanding and challenging
environment where I can contribute in a significant way given 28 years Customers
Service , general office administration , Corporate Banking and real-estate business .
NOITACUDE
Bachelor of Commerce –Marathwada University –India , Aurangabad,1987
Higher Secondary School Certificate – Hawaii School – Kuwait 1982
R E S P O N S I B I L I T E S & W O R K A C T I V I T I E S
Worked in Abu Dhabi Islamic Bank in Central Operation Administration
_ From 2005 to 2007 -Clerk
_ From 2007 to 2008 -Sr.Clerk
_ From 2008 to 2012 -Supervisor
_ From 2012 to 2013 - Officer
_ From 2013 to 2014 -Sr.Officer
Worked in AbuDhabi IslamicBankWholesale Banking(Govt&PublicSectorDeptasJunior
relationship Manger.
- From 24 /07/2015 to 8/2/2017 .

2. E X P E R I E N C E
 Filing & Accounting
 Typing in English & Arabic
 Customer Support for Internet Services
 Carrying out the general administration works of the office
 Meeting , calendars and expense report
 Producing Report in relation to accounts and deposits status
 Communication with U.A.E governmental entities and personal
 Staff Data records entry using Computer program
 Preparing correspondences independent (Arabic , English )
 Filing , manual and computerized methods
 Schedule meeting and conferences
 Update and advice Customers about their deposits & accounts status
 Maintaining and upgrade filing system in line with company procedures
J O B R E S P O N S I B I L I T I E S
 Arranging opening and transfer of account as well as input and
amendment of customer account details .
 Arranging deposit of funds with treasurers .
 Dealing with customer queries regarding Br. Based Bank products &
services .
 Handling customer's routine .
 Enquiries regarding the bank's standard tariff , deposit profit rates and
general exchange rate information.
 Dealing with customers general account queries , arranging inter account
transfer and statement .
 Obtaining and action customers requests for international payments .
 Co-ordinate set up amendment and cancellation of regular payments
instructions.
 Acting as principle point of contact in Relationship Mangers' Assistants
absence-dealing with query if able and within responsibilities or record
details query for relationship Mangers' Assistant or referring to a manger.
 Taking details of complaints from customers to investigate and co-
ordinate action to rectify .
 Monitoring level of customers service and satisfaction .
 Assisting with development of & revisions to customers Relation plan.

3.  Updating customers on progress and identify ways of ensuring complaint
is not received again in the future .
 Identifying ways in which service can be improved and referring
suggestions to Relationship Mangers / Head of Dept.
A W A R D S / H O N O U R S
 Award Certificate from Social Security Fund . (Ministry of Interior).
 Award Certificate from National Ambulance Co.
 Certificate of Achievement from ADIB (Global Wholesale Banking ).
 Award Certificate from Abu Dhabi Center for Regulation of Transport by
Hire Cars .TRANS AD.
 Member of the winning team __ Best Wholesale Bank .(GCC) Islamic
Business & Finance Award 2011 .
 Award certificate from General Authority of Islamic Affairs &
Endowments.
 Award certificate from Emirates Women Police Association .
 Award certificate from Ministry of Justice.
 Award certificate from General Pension & Social Security Authority .
C O M P U T E R S K I L L S
 Ms Windows , MS Office , Internet .
 Phoenix & Mosaic (Banking Software Program ).
 Software installation and basic hardware maintenance .
A D D I T I O N A L S K I L L S
 Excellent communication skills.
 Team player .
 Well organized and excellent time management .
 Commitment to work and high ethics standard.
 Willing to travel and /or relocate .
 Language : Fluent in English , Arabic , Hindi , Urdu .

4. P E R S O N A L I N F O R M A T I O N
 Marital status :Married .
 Nationality : Jordanian .
 Date of Birth : 11/4/1962.
 Gender : Male .
 Driving License : Jordan
Available upon request .