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Community Programming For
    Military Veterans
                        Nancy Faget
                  U.S. Army Research Laboratory

                      Michelle Dunaway
        University of Pittsburgh School Information Sciences




#ala12
Anaheim, California
June 23, 2012
The Inspiration
The Idea


“…to encourage all veterans, active and retired, to
write about their experiences for their own benefit
or to share them with friends and family.”
About Us


Nancy Faget
      Branch Chief, U.S. Army Research
      Laboratory, Information Resources Branch
      Past President, ALA FAFLRT (Federal and Armed
      Forces Libraries Round Table)
Michelle Dunaway
       NMRT – FAFLRT Liaison, 2011- present
Presentation Overview


Military Writers Workshops
       Organizing, Planning, Outreach
       Obstacles & Outcomes
Veterans and Libraries
      Academic Libraries
      Public Libraries
Special Thanks


    This presentation was made possible by
     Amy Hartman and Holly Baumgartner
         who shared their idea with us
          and gave generously of their
      knowledge, resources, and support.

         Thank you for your commitment
 to improving the lives of our nation’s veterans,
and for starting this very important conversation.
Part I
Military Writers Workshops
The Curriculum


Week 1: Writing About Place
Week 2: Writing About Events
Week 3: Using Humor In Writing
Week 4: Writing About a Memorable Person
Week 4: Writing About Yourself
Week 6: Using Reflection in Writing
The Curriculum

Examples
from professional writers
   • Sebastian Junger, War (Iraq War)
   • Philip Caputo, A Rumor of War (Vietnam War)
   • “Studs” Terkel, The Good War (WWII)

Exercises based on examples
“Notice the differences in style between Terkel’s book, which contains
passages taken directly from spoken interviews, and what we find in Junger’s
book, which is very polished and edited narrative writing. Think about how
using each method of writing (raw vs. polished) can be effective in sharing
your experience.”
From Week 2, Writing About Events
Memoir Writing


                          Narrative
                          Nonfiction



Autobiography    Memoir                Essay   Literary Journalism
Memoir Writing


            Shimmering Images:
   A Handy Little Guide to Writing Memoir
             by Lisa Dale Norton

          www.lisadalenorton.com
                @LisaDaleNorton
Recruiting Participants
Outcomes & Obstacles


“I spoke with the members that you would have
been interested in and what I found was they are
not interested in discussing with anyone their
experiences involving the armed conflicts they
were thrown in to. The truth is they would neither
wish to remember it nor do they wish to discuss
their experiences with anyone.”
Recruiting Participants:
Outreach & Marketing

              Disseminated program
              information to local
              newspapers via press releases
              Prominently featured “push”
              on library’s website
              Communicated with local VFW
              posts, Vietnam Veterans of
              America, local Rotary
              organization
              Hung flyers around college
              campus
              Posted information to college
              website
Veterans and the Cultural and
          Historical Record




Permalink: http://www.worldcat.org/oclc/758671163
Part II
Veterans and Libraries
Veterans By the Numbers


   Veteran Population = 22.7 million
(WWII , Korea, Vietnam, Gulf War, Iraq War)

      OEF/OIF Veterans = 2.4 million
  (deployed to Afghanistan, Iraq, or both
              since 09/2001)
Considerations


Unique group with unique life events and experiences

Skills and coping mechanisms that she or he developed
during service may be counterproductive or
misunderstood in civilian life

Readjustment is a major challenge

Families, friends, caregivers may need assistance coping
with changes

Extensive information needs relating to all of the
above
Veterans’ Information Needs

  Benefits & Services
   e.g. eligibility, forms, service records

  Health & Well-Being
  e.g. mental health, crisis prevention, caregiver
  support

  Connect & Communicate
  e.g. reunite with comrades, find veterans’
  organizations

(Schneider, 2001)
Public & Academic Libraries:
        Possibilities


Develop collections that…
  o provide support for returning soldiers and
    their families
  o provide information on specific conditions
    and information about claiming benefits
  o educate and inform the public

Create pathfinder or LibGuide for online
information resources
  o local, state, federal resources
Veterans Services LibGuides:
         Examples




   http://libraryschool.campusguides.com/sandiegoveteranresources
Veterans Services LibGuides: Examples




      http://lib.gwinnettpl.org/Veterans
Veterans Services LibGuides:
         Examples




  http://libguides.usc.edu/uscveterans
Key Online Resources


U.S. Department of Veterans Affairs http://www.va.gov/
National Archives: Veterans Service Records
 http://www.archives.gov/veterans/

Library of Congress Veterans History Project
http://www.loc.gov/vets
Veterans and Higher Education


Post-9/11 Veterans Educational Assistance Act of 2008
(“Post-9/11 GI Bill”)

  Financial support for education to all service
  members with at least 90 days active duty after
  September 10, 2001
  Pays a percentage (up to 100 %) tuition & fees for
  four years (36 months) up to the cost of the most
  expensive public institution in the state in which
  the Veteran enrolls
Post-9/11 GI Bill




http://www.gibill.va.gov/
The Data


 Number of Veterans Utilizing Education Benefits, 2001 - 2011

1,000,000
  800,000
  600,000                              923,038
  400,000
  200,000
        0
                                     Source: National Center for
                                     Veterans Analysis and Statistics
              421, 048               http://www.va.gov/vetdata/
However…



“As a subpopulation of adult learners, military and
veteran students have unique challenges that other
nontraditional students do not…”
(Cook & Kim, 2009)
Study: Student Veterans at
    Arizona State University

How can campus programs and services:
      aid student veterans in transition?
      support academic success?
      foster retention?
      (Weber, 2012)
Study of Student Veterans at
      Arizona State University


Frequency of ASU Programs and Services Utilization
Academic Advising Services: 63.8 %
Office of Veterans Services: 63.8 %
Library Services: 59.1 %
Financial Aid Services: 54.8 %

(Weber, 2012, p. 73 - 74)
Veterans and Academic Libraries:
          Possibilities

Increase library staff knowledge of resources and services for
veterans
Work with academic support services to coordinate enhanced
delivery of VA education benefits information and counseling
Provide a veteran-specific orientation to introduce new
military/veteran students to library programs and services
Support or “sponsor” a new student veteran organization
Connect with existing groups to identify ways to support academic
success
Offer a military/veteran student gathering place
Offer an online course designed to help student veterans become
familiar with campus programs, resources, and services
Conclusions


Veterans are a unique segment of American
population.

Government agencies, educational institutions, and
libraries can all contribute to veterans’ success
transitioning to civilian life and academic life.

Libraries are uniquely positioned to function as
“portals” to information and services that benefit
veterans and their families.
References

Cook, B. J., & Kim, Y. (2009). From soldier to student: Easing the transition of service members on
     campus. Retrieved from American Council on Education:
     http://www.acenet.edu/AM/Template.cfm?Section=Papers_Publications&TEMPLATE=/CM/Content
     Display.cfm&CONTENTID=33242

Hartman, A., & Baumgartner, H. (2011). Helping warriors unleash the power of the pen. American
     Libraries, November/December 2011. Retrieved from
     http://americanlibrariesmagazine.org/features/11082011/helping-warriors-unleash-power-pen

Hartman, A., & Baumgartner, H. L. (2011). In our boots: A collection of veterans stories: Veterans Writing
     Workshop 2010 – 2011. Sylvania, Ohio: Lourdes College.

Hughes, M. A. (2011). Collection development: Back on the home front. Library Journal , 12. Retrieved
    from http://www.libraryjournal.com/lj/home/890883-
    264/collection_development__back_on.html.csp

Schneider, J. M. (2001). Arming themselves with information: Veterans using the internet. Health Care on
     the Internet, 5(1), 21-30. doi: 10.1300/J138v05n01_02

Weber, D. J. (2012). Academic success and well-being following OEF/OIF deployment (Doctoral
    dissertation). Retrieved from Proquest Dissertations & Theses A&I (Accession No. 3495315).
Additional Resources


Iraq and Afghanistan Veterans of America: http://iava.org/
Make the Connection: Shared Experiences and Support for
Veterans: http://maketheconnection.net/
Returning Service Members (OEF/OIF):
http://www.oefoif.va.gov/
Student Veterans of America:
http://www.studentveterans.org/
Veterans Crisis Line: http://www.veteranscrisisline.net/
Veterans Writing Workshops
           Curriculum Bibliography


Appy, C. (2003). Patriots: The Vietnam war remembered from all sides. New York: Viking.
Caputo, P. (1986). A rumor of war. New York: Henry Holt and Co.
Herr, M. (1991). Dispatches. New York: Vintage Books.
Junger, S. (2010). War. New York: Twelve.
Peters, R., & Xiaobing, L. (2004). Voices from the Korean War: Personal stories of
American, Korean, and Chinese soldiers. Lexington, KY: University of Kentucky.
Rico, J. (2007). Blood makes the grass grow green: A year in the desert with Team America.
New York: Presidio Press: Ballantine Books.
Terkel, S. (1984). The Good War: An oral history of World War II. New York: Pantheon
Books.
Tupper, B. (2010). Greetings from Afghanistan: Send more ammo. New York: NAL Caliber.
Thank You!




mkd22@pitt.edu
   @mdunawa

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Community Programming For Military Veterans

  • 1. Community Programming For Military Veterans Nancy Faget U.S. Army Research Laboratory Michelle Dunaway University of Pittsburgh School Information Sciences #ala12 Anaheim, California June 23, 2012
  • 3. The Idea “…to encourage all veterans, active and retired, to write about their experiences for their own benefit or to share them with friends and family.”
  • 4. About Us Nancy Faget Branch Chief, U.S. Army Research Laboratory, Information Resources Branch Past President, ALA FAFLRT (Federal and Armed Forces Libraries Round Table) Michelle Dunaway NMRT – FAFLRT Liaison, 2011- present
  • 5. Presentation Overview Military Writers Workshops Organizing, Planning, Outreach Obstacles & Outcomes Veterans and Libraries Academic Libraries Public Libraries
  • 6. Special Thanks This presentation was made possible by Amy Hartman and Holly Baumgartner who shared their idea with us and gave generously of their knowledge, resources, and support. Thank you for your commitment to improving the lives of our nation’s veterans, and for starting this very important conversation.
  • 8. The Curriculum Week 1: Writing About Place Week 2: Writing About Events Week 3: Using Humor In Writing Week 4: Writing About a Memorable Person Week 4: Writing About Yourself Week 6: Using Reflection in Writing
  • 9. The Curriculum Examples from professional writers • Sebastian Junger, War (Iraq War) • Philip Caputo, A Rumor of War (Vietnam War) • “Studs” Terkel, The Good War (WWII) Exercises based on examples “Notice the differences in style between Terkel’s book, which contains passages taken directly from spoken interviews, and what we find in Junger’s book, which is very polished and edited narrative writing. Think about how using each method of writing (raw vs. polished) can be effective in sharing your experience.” From Week 2, Writing About Events
  • 10. Memoir Writing Narrative Nonfiction Autobiography Memoir Essay Literary Journalism
  • 11. Memoir Writing Shimmering Images: A Handy Little Guide to Writing Memoir by Lisa Dale Norton www.lisadalenorton.com @LisaDaleNorton
  • 13. Outcomes & Obstacles “I spoke with the members that you would have been interested in and what I found was they are not interested in discussing with anyone their experiences involving the armed conflicts they were thrown in to. The truth is they would neither wish to remember it nor do they wish to discuss their experiences with anyone.”
  • 14. Recruiting Participants: Outreach & Marketing Disseminated program information to local newspapers via press releases Prominently featured “push” on library’s website Communicated with local VFW posts, Vietnam Veterans of America, local Rotary organization Hung flyers around college campus Posted information to college website
  • 15. Veterans and the Cultural and Historical Record Permalink: http://www.worldcat.org/oclc/758671163
  • 16. Part II Veterans and Libraries
  • 17. Veterans By the Numbers Veteran Population = 22.7 million (WWII , Korea, Vietnam, Gulf War, Iraq War) OEF/OIF Veterans = 2.4 million (deployed to Afghanistan, Iraq, or both since 09/2001)
  • 18. Considerations Unique group with unique life events and experiences Skills and coping mechanisms that she or he developed during service may be counterproductive or misunderstood in civilian life Readjustment is a major challenge Families, friends, caregivers may need assistance coping with changes Extensive information needs relating to all of the above
  • 19. Veterans’ Information Needs Benefits & Services e.g. eligibility, forms, service records Health & Well-Being e.g. mental health, crisis prevention, caregiver support Connect & Communicate e.g. reunite with comrades, find veterans’ organizations (Schneider, 2001)
  • 20. Public & Academic Libraries: Possibilities Develop collections that… o provide support for returning soldiers and their families o provide information on specific conditions and information about claiming benefits o educate and inform the public Create pathfinder or LibGuide for online information resources o local, state, federal resources
  • 21. Veterans Services LibGuides: Examples http://libraryschool.campusguides.com/sandiegoveteranresources
  • 22. Veterans Services LibGuides: Examples http://lib.gwinnettpl.org/Veterans
  • 23. Veterans Services LibGuides: Examples http://libguides.usc.edu/uscveterans
  • 24. Key Online Resources U.S. Department of Veterans Affairs http://www.va.gov/ National Archives: Veterans Service Records http://www.archives.gov/veterans/ Library of Congress Veterans History Project http://www.loc.gov/vets
  • 25. Veterans and Higher Education Post-9/11 Veterans Educational Assistance Act of 2008 (“Post-9/11 GI Bill”) Financial support for education to all service members with at least 90 days active duty after September 10, 2001 Pays a percentage (up to 100 %) tuition & fees for four years (36 months) up to the cost of the most expensive public institution in the state in which the Veteran enrolls
  • 27. The Data Number of Veterans Utilizing Education Benefits, 2001 - 2011 1,000,000 800,000 600,000 923,038 400,000 200,000 0 Source: National Center for Veterans Analysis and Statistics 421, 048 http://www.va.gov/vetdata/
  • 28. However… “As a subpopulation of adult learners, military and veteran students have unique challenges that other nontraditional students do not…” (Cook & Kim, 2009)
  • 29. Study: Student Veterans at Arizona State University How can campus programs and services: aid student veterans in transition? support academic success? foster retention? (Weber, 2012)
  • 30. Study of Student Veterans at Arizona State University Frequency of ASU Programs and Services Utilization Academic Advising Services: 63.8 % Office of Veterans Services: 63.8 % Library Services: 59.1 % Financial Aid Services: 54.8 % (Weber, 2012, p. 73 - 74)
  • 31. Veterans and Academic Libraries: Possibilities Increase library staff knowledge of resources and services for veterans Work with academic support services to coordinate enhanced delivery of VA education benefits information and counseling Provide a veteran-specific orientation to introduce new military/veteran students to library programs and services Support or “sponsor” a new student veteran organization Connect with existing groups to identify ways to support academic success Offer a military/veteran student gathering place Offer an online course designed to help student veterans become familiar with campus programs, resources, and services
  • 32. Conclusions Veterans are a unique segment of American population. Government agencies, educational institutions, and libraries can all contribute to veterans’ success transitioning to civilian life and academic life. Libraries are uniquely positioned to function as “portals” to information and services that benefit veterans and their families.
  • 33. References Cook, B. J., & Kim, Y. (2009). From soldier to student: Easing the transition of service members on campus. Retrieved from American Council on Education: http://www.acenet.edu/AM/Template.cfm?Section=Papers_Publications&TEMPLATE=/CM/Content Display.cfm&CONTENTID=33242 Hartman, A., & Baumgartner, H. (2011). Helping warriors unleash the power of the pen. American Libraries, November/December 2011. Retrieved from http://americanlibrariesmagazine.org/features/11082011/helping-warriors-unleash-power-pen Hartman, A., & Baumgartner, H. L. (2011). In our boots: A collection of veterans stories: Veterans Writing Workshop 2010 – 2011. Sylvania, Ohio: Lourdes College. Hughes, M. A. (2011). Collection development: Back on the home front. Library Journal , 12. Retrieved from http://www.libraryjournal.com/lj/home/890883- 264/collection_development__back_on.html.csp Schneider, J. M. (2001). Arming themselves with information: Veterans using the internet. Health Care on the Internet, 5(1), 21-30. doi: 10.1300/J138v05n01_02 Weber, D. J. (2012). Academic success and well-being following OEF/OIF deployment (Doctoral dissertation). Retrieved from Proquest Dissertations & Theses A&I (Accession No. 3495315).
  • 34. Additional Resources Iraq and Afghanistan Veterans of America: http://iava.org/ Make the Connection: Shared Experiences and Support for Veterans: http://maketheconnection.net/ Returning Service Members (OEF/OIF): http://www.oefoif.va.gov/ Student Veterans of America: http://www.studentveterans.org/ Veterans Crisis Line: http://www.veteranscrisisline.net/
  • 35. Veterans Writing Workshops Curriculum Bibliography Appy, C. (2003). Patriots: The Vietnam war remembered from all sides. New York: Viking. Caputo, P. (1986). A rumor of war. New York: Henry Holt and Co. Herr, M. (1991). Dispatches. New York: Vintage Books. Junger, S. (2010). War. New York: Twelve. Peters, R., & Xiaobing, L. (2004). Voices from the Korean War: Personal stories of American, Korean, and Chinese soldiers. Lexington, KY: University of Kentucky. Rico, J. (2007). Blood makes the grass grow green: A year in the desert with Team America. New York: Presidio Press: Ballantine Books. Terkel, S. (1984). The Good War: An oral history of World War II. New York: Pantheon Books. Tupper, B. (2010). Greetings from Afghanistan: Send more ammo. New York: NAL Caliber.