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Serving Underserved
Populations at Your Library:
Implications from the Research
Prepared for Texas Library
Association
April 17, 2019
Austin, Texas
Velda Hunter
Janice Newsum, PhD
Dr. Michele A. L. Villagran
Mary Wagoner
Serving the
Underserved in
a Public Library
By Mary Wagoner
Linking You to the World
Linking YOU to the World
IMPORTANT FACTS
• Students can borrow up to a total 10 items at one
time—books and audio books.
• There will be no fines on the accounts. If items are lost
or damaged, students can be charged up to $10 per
item.
• The standard loan period for checked-out items is three
weeks. The maximum loan period, including renewal, is
6-weeks.
• Students will also have access to digital materials
including eBooks, eAudiobooks, and homework and
specialized online research tools.
Linking YOU to the World
Community Engagement – Beyond the walls
International Services – Welcome to Houston
Customer Experience –
Linking you to the world
Linking YOU to the World
Serving the Homeless
Emilio Estevez, Director of The Public at Central Library’s Midday Movie
https://twitter.com/houstonlibrary
• Referral Services
• Midday Movie and a
Meal
• Lost ID assistance
• Staff training by Ryan
Dowd
• Employment services-
• Workforce Solutions
• Jobview -2nd Chance
Linking YOU to the World
Supporting Diverse and
Underserved Populations in a
High School Library
Velda Hunter
Hazel Hainsworth Young Library
at
Jack Yates High School
Houston ISD
vhunter1@houstonisd.org
www.tinyurl.com/jylibrary
Ninja Orientation:
“You’ve tricked me into
learning”.
Party in the Stacks !!!
Banned Books Week
Teen Read Week
Ninja Orientation:
“You’ve tricked me into
learning”.
Party, party, party in the stacks !
• Annual gateway activity. Bring a “reluctant”
buddy.
• Dispels myths about school libraries.
• Opportunity to have conversations about
“standard” library operations: hours,
policies, tour of physical space/stations.
Ninja Orientation:
“You’ve tricked me into
learning”.
Banned Books Week
Realistic fiction book talks paired with
online resources. Example: Asking for It,
Thirteen Reasons Why, Ellen Hopkins, The
Mockinbirds… paired with Teen Health &
Wellness
Ninja Orientation:
“You’ve tricked me into
learning”.
Teen Read Week
Programming- New 2018-2019 Student club and
organizations organize programs.- Book club teamed
with Foodies : Bluebird, Bluebird ‘s Geneva Sweet’s
Café
Book club teamed with Student Council: The Hate You
Give- teen (juvenile offenders) panel, Officer HPD panel
Revisit banned books- Book club sponsored Banned
Books Bash
Safe Space
LGBTQ
Mental/Emotional
Financially Challenged
Safe Space
LGBTQ
Community space for all scholars (self-
identified, questioning, parent,
friends…etc…
Safe Space
Mental/Emotional
• Homeless - resources
• Social anxiety, etc… TIME OUT IS NOT A
PUNISHMENT
• Anger issues
Safe Space
Financially Challenged
• No late fees
• Work off lost books through
reading
• Power Up resources
• MakerSpace gifts
Serving the Underserved in
an Academic Library
By LaMoya Burks
A Look at Rural Development
LIBRARY SERVANT LEADERSHIP
• Adult Education Centers
• Developmental Education to Dual Credit
• Support Services
-United States Department of Education TRIO -library
orientations
-Tutoring Labs -Faculty Advisement
- Food pantry -Minority Relations
• Partnering education – grade school to higher education
What Do the Numbers Challenge Us
to Do
• Percentages for rural
areas of literate
• Growing number of
students needing
developmental
education thus
library orientations,
etc are very vital to
becoming
information literate
• Connecting workforce
programming,
certificates and degrees
all to the importance of
information literacy
Culturally Intelligent Library
Professionals:
Supporting Diverse and
Underserved Populations
Prepared for Texas Library
Association
By
Dr. Michele A. L. Villagran
Cultural
Diversity
Race
Socio-
economic
status
Generational
Gender
Take a moment and think of one
diverse underserved population in
your workplace that presents a
cultural opportunity or challenge
Cultural Intelligence
The capability to function effectively
across various cultural contexts
(national, ethnic, organizational,
generational, etc.)
Soon Ang and LinnVan Dyne, “Conceptualization of Cultural
Intelligence” in Handbook of Cultural Intelligence:Theory,
Measurement, and Applications (Armonk, NY: M.E. Sharpe, 2008), 3.
Questions
Contact or other information:
LaMoya Burks
Texarkana College
Librarian/Faculty Advisor/Adjunct Instructor
(903) 823-3258
Lamoya.burks@texarkanacollege.edu
Contact or other information:
Janice Newsum, PhD
Assistant Professor
University of Houston Clear Lake
281-283-3537
newsum@uhcl.edu
Contact or other information:
Velda Hunter
M. Ed. Curriculum and Instruction
Certified Librarian
Benefits Coordinator
Secondary Campus Test Coordinator
vhunter1@houstonisd.org
Contact or other information:
Dr. Michele A. L. Villagran
President and CEO
CulturalCo, LLC
michele.villagran@culturalco.com
https://culturalco.com/
Contact or other information:
Mary Wagoner,
Youth Services Advocate
832.393-2711
500 McKinney,
Houston, TX 77002
Mary.wagoner@houstontx.gov
Linking YOU to the World
www.houstonlibrary.orgPowerPoint updated 10.8.15 MTW
Serving theunderserved 4.2019 d_vjj

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Serving theunderserved 4.2019 d_vjj

  • 1. Serving Underserved Populations at Your Library: Implications from the Research Prepared for Texas Library Association April 17, 2019 Austin, Texas Velda Hunter Janice Newsum, PhD Dr. Michele A. L. Villagran Mary Wagoner
  • 2. Serving the Underserved in a Public Library By Mary Wagoner Linking You to the World
  • 3. Linking YOU to the World IMPORTANT FACTS • Students can borrow up to a total 10 items at one time—books and audio books. • There will be no fines on the accounts. If items are lost or damaged, students can be charged up to $10 per item. • The standard loan period for checked-out items is three weeks. The maximum loan period, including renewal, is 6-weeks. • Students will also have access to digital materials including eBooks, eAudiobooks, and homework and specialized online research tools.
  • 4. Linking YOU to the World Community Engagement – Beyond the walls International Services – Welcome to Houston Customer Experience – Linking you to the world
  • 5. Linking YOU to the World Serving the Homeless Emilio Estevez, Director of The Public at Central Library’s Midday Movie https://twitter.com/houstonlibrary • Referral Services • Midday Movie and a Meal • Lost ID assistance • Staff training by Ryan Dowd • Employment services- • Workforce Solutions • Jobview -2nd Chance
  • 6. Linking YOU to the World
  • 7. Supporting Diverse and Underserved Populations in a High School Library Velda Hunter Hazel Hainsworth Young Library at Jack Yates High School Houston ISD vhunter1@houstonisd.org www.tinyurl.com/jylibrary
  • 8. Ninja Orientation: “You’ve tricked me into learning”. Party in the Stacks !!! Banned Books Week Teen Read Week
  • 9. Ninja Orientation: “You’ve tricked me into learning”. Party, party, party in the stacks ! • Annual gateway activity. Bring a “reluctant” buddy. • Dispels myths about school libraries. • Opportunity to have conversations about “standard” library operations: hours, policies, tour of physical space/stations.
  • 10. Ninja Orientation: “You’ve tricked me into learning”. Banned Books Week Realistic fiction book talks paired with online resources. Example: Asking for It, Thirteen Reasons Why, Ellen Hopkins, The Mockinbirds… paired with Teen Health & Wellness
  • 11. Ninja Orientation: “You’ve tricked me into learning”. Teen Read Week Programming- New 2018-2019 Student club and organizations organize programs.- Book club teamed with Foodies : Bluebird, Bluebird ‘s Geneva Sweet’s Café Book club teamed with Student Council: The Hate You Give- teen (juvenile offenders) panel, Officer HPD panel Revisit banned books- Book club sponsored Banned Books Bash
  • 13. Safe Space LGBTQ Community space for all scholars (self- identified, questioning, parent, friends…etc…
  • 14. Safe Space Mental/Emotional • Homeless - resources • Social anxiety, etc… TIME OUT IS NOT A PUNISHMENT • Anger issues
  • 15. Safe Space Financially Challenged • No late fees • Work off lost books through reading • Power Up resources • MakerSpace gifts
  • 16. Serving the Underserved in an Academic Library By LaMoya Burks
  • 17. A Look at Rural Development
  • 18. LIBRARY SERVANT LEADERSHIP • Adult Education Centers • Developmental Education to Dual Credit • Support Services -United States Department of Education TRIO -library orientations -Tutoring Labs -Faculty Advisement - Food pantry -Minority Relations • Partnering education – grade school to higher education
  • 19. What Do the Numbers Challenge Us to Do • Percentages for rural areas of literate • Growing number of students needing developmental education thus library orientations, etc are very vital to becoming information literate • Connecting workforce programming, certificates and degrees all to the importance of information literacy
  • 20. Culturally Intelligent Library Professionals: Supporting Diverse and Underserved Populations Prepared for Texas Library Association By Dr. Michele A. L. Villagran
  • 21.
  • 23. Take a moment and think of one diverse underserved population in your workplace that presents a cultural opportunity or challenge
  • 24. Cultural Intelligence The capability to function effectively across various cultural contexts (national, ethnic, organizational, generational, etc.) Soon Ang and LinnVan Dyne, “Conceptualization of Cultural Intelligence” in Handbook of Cultural Intelligence:Theory, Measurement, and Applications (Armonk, NY: M.E. Sharpe, 2008), 3.
  • 25.
  • 27. Contact or other information: LaMoya Burks Texarkana College Librarian/Faculty Advisor/Adjunct Instructor (903) 823-3258 Lamoya.burks@texarkanacollege.edu
  • 28. Contact or other information: Janice Newsum, PhD Assistant Professor University of Houston Clear Lake 281-283-3537 newsum@uhcl.edu
  • 29. Contact or other information: Velda Hunter M. Ed. Curriculum and Instruction Certified Librarian Benefits Coordinator Secondary Campus Test Coordinator vhunter1@houstonisd.org
  • 30. Contact or other information: Dr. Michele A. L. Villagran President and CEO CulturalCo, LLC michele.villagran@culturalco.com https://culturalco.com/
  • 31. Contact or other information: Mary Wagoner, Youth Services Advocate 832.393-2711 500 McKinney, Houston, TX 77002 Mary.wagoner@houstontx.gov Linking YOU to the World www.houstonlibrary.orgPowerPoint updated 10.8.15 MTW

Editor's Notes

  1. Quiz: How Good Is Your Time Management? (handout)
  2. Each Houston ISD and Alief ISD student will be able to check out up to 10 physical items at a time with the regular check out period of 21 days. They can check out books, audio books, but not DVDs, music CDs, FLIP kits, Laptops/tablets or video gaming equipment. Read by Grade 3 Students Pre-K through 5th grade can only check out juvenile materials and grades 6-12 can check out juvenile, teen, and adult materials. They will not be charged overdue fees associated with these accounts. So long as they bring the items back, they will not owe anything. If books are lost or damaged, they will be charged up to $10 for any lost books (books are considered lost 30 days after the due date). The account will be inactive after the total amount due reaches $50.00. If they pay part of that, they will again be able to check out items until it is back to $50. Learning Link accounts will not be sent to collections. Houston Public Library will optimize meeting youth needs with a more youth centered approach which requires more staff motivating and engaging with students through active and hands on learning. Houston Public Library strives to provide both active learning and “hands on” learning. Houston Public Library has already created over 200 learning modules, including more than 100 STEM modules/kits. The creation of the learning modules provides equity across the library system. The location staff request the learning modules and requests are usually filled within days. Houston Public Library offers Learning Link cards to all Houston Independent School District students and all Alief Independent School District students. The cards are fine free and do not require the signature of a parent or guardian. A student may check out up to 10 physical books at a time. Houston Public Library also works with Lone Star College and a group of ministers to provide reading buddies at schools with low reading scores. We partner with My Brother’s Keeper (MBK), Houston Area Urban League, Mayor’s Office of Education, Barbara Bush Literacy Foundation, Children’s Museum of Houston, Texas Children’s Hospital, United Way’s Out2Learn and others to extend and leverage programs and services, Food programs meet the physical needs of youth. This important program is usually combined with the After School Zone / out of school time programs Houston Public Library will provide opportunities for youth to work through the Mayor’s Hire Houston Youth program for ages 16 to 24. Houston Public Library offers school support using online resources, such as Brainfuse – live, online homework help assistance offered 24/7 Houston Public Library’s Café College assists with FAFSA and college applications – Basic skills, such as sorting laundry, ironing and sewing on a button Financial planning and savings are supported with a program through Capital One HPL will provide more training for youth development and young adult development in addition to early childhood development    
  3. Community Engagement – Taking technology, sensory storytimes, programs, classes and resources directly to the community. Example of sensory storytime customer service, resources, access to technology, student support, lifelong learning & creative programming Complete Communities: http://www.houstontx.gov/completecommunities/ The City will work with local stakeholders and partners across Houston to create more complete communities with enhanced access to quality affordable homes, jobs, well-maintained parks, improved streets and sidewalks, grocery stores and retail, good schools, and quality transportation options. An example is Houston Health Department is making fresh fruits and vegetables more affordable with the launch of its eighth Get Moving Houston Farmers Markets season.The 2019 markets will offer SNAP beneficiaries a dollar for dollar match up to $20 spent on fresh fruits and vegetables through the Urban Harvest Double Up Houston program. Five communities: Acres Home, Gulfton, Second Ward, Near Northside, and Third Ward. Diverse neighborhoods with various conditions and challenges. Historically under-resourced and underserved First, staff across several City departments that will work with the neighborhood to identify priority projects and develop implementation strategies. Second, the City will implement quick-delivery projects that demonstrate its commitment to this initiative. Examples of these projects could include, repairs to our parks and community centers, Third, the City will develop a “Neighborhood Toolbox”. The toolbox will identify – in one place – all City programs that neighborhoods and the City can use to enhance all of Houston’s communities. What is the goal of Complete Communities? The Complete Communities initiative will revitalize Houston’s under-resourced communities. What are the pilot Complete Communities? The City has selected the following five pilot communities for the Complete Communities initiative: • Acres Home• Gulfton• Near Northside• Second Ward• Third Ward Literacy: (Word gap.LENA Upwords, Good Reason Houston) Youth: baby lapsit, toddler storytime, preschool storytime, storytime, pajama time, book clubs and reading programs Education: (School Districts, My Brother’s Keeper, local colleges) STEM, out of school time activities, Online resources, such as Brainfuse 24/7 online tutoring Adult: ESL, GED, Jobs: Open Job Labs, resume writing, Brainfuse JobNow 24/7
  4. Training: Compassionate Tools by Ryan Dowd www.HomelessLibrary.com Partners: Coalition for the Homeless in Houston/Harris County Houston Police Department – Homeless Outreach Team (HOT) Mental Health MRA Helpline at 713-970-7000 SEARCH State resources: Texas Department of Housing and Community Affairs: https://www.tdhca.state.tx.us/ Texas Department of State Health Services: https://dshs.texas.gov/mhprograms/path.shtm Texas Homeless Education Office: https://www.theotx.org/ Texas Network of Youth Services: http://tnoys.org/ HOT is currently comprised of one sergeant, six HPD police officers, one Metro PD officer, one senior police service officer, and four case managers from The Harris Center for Mental Health and IDD. The team helps the homeless with the following: Housing, Social Security cards,Passports,,Birth certificates,Shelter referrals,Medical equipment,Employment,Bus fare,Medical care,Mental health treatment
  5. Quiz: How Good Is Your Time Management? (handout)
  6. Quiz: How Good Is Your Time Management? (handout)