1. 3388 Landtree Circle Orlando, FL 32812 Cell# 407-491-1910 james.wulff@ocps.net
James Wulff
Profession: Technology Support Representative Senior
Certifications/Accomplishments
• Cisco Certified Entry Networking Technician • January 2009
• CompTIA Net+ Certified • January 2003
• CompTIA A+ Certified • August 2002
• Classified Employee of the Year Nominee • December 2007
• Classified Employee of the Year • December 2009
Technical Skills/Proficiencies
• Active Directory • Sharepoint
• Altiris (ver. 6.9) • Windows 2003 Server
• FileMaker Pro (ver. 5 & 8.5) • Cisco Unity
• Office 2003, 2007, 2010, and 2013 • Cisco Call Manager
• SAP • Fluke (Enterprise Performance Center)
• Visual Casel • ProgressBook (Software Answers)
• Windows 7, XP, and 2000 Professional
• SL-Tech’s WebSMARTT Client software
• Chancery SMS (Pearson)
• MCS Client Software (Newton and NewtonPOS)
Professional Experience
Technical Support Representative Senior OCPS – Food and Nutrition Services January 2013 - present
• Technical support for computers, printers, thin clients, and peripherals for north, southeast, and east area
schools in OCPS district
• Install/upgrade/configure new software for new/existing computers
• Install/upgrade/configure new printers
• Track school computers and thin clients via Altiris
• Created filters and groups within Altiris to further aid in efficiency
• Operates a computer to enter, retrieve, review, or modify data; utilizes Microsoft 2013 Word, Excel,
PowerPoint, and SharePoint
• Annual refresh of cafeteria manager’s Point Of Sale and office computers
• Visit sites to perform minor maintenance on computers, thin clients, and printers; diagnose, track and
troubleshoot hardware problems through diagnostic testing; initiate problem solving methods where necessary
• Order needed stock through approved vendors and maintain inventory with SharePoint
• Direct communication with cafeteria managers, making sure they are satisfied with results
• 77% of heat tickets are closed in two days
• Assignments accomplished since I’ve been here: Mira terminal phase out, Kronos RAM upgrade, Panda Anti-
Virus upgrade, Windows XP upgrade to Windows 7, WebSMARTT phase out to Newton POS program, Re-

2. imaging and re-naming of all POS thin clients, Uninstall of Panda Anti-Virus/Install of Microsoft’s System
Center Endpoint Protection to all school-owned FNS computers.
Technical Support Representative OCPS – Winter Park High School July 2011 – January 2013
• Use of SharePoint site for the purpose of an electronic ticket system and updating school information
• Through Visual Casel: setup default printers, mapped drives, and roster manager
• Troubleshoot and sustain site-based networks, workstation, and hardware/software problems by using the
SharePoint electronic ticket system
• Oversees vendor of installs of new computers, monitors, printers, and peripherals
• Created fresh images annually for computers and pushed out via Altiris
• Install, upgrade, and configure new software for new/existing computers; inventory tracking via Altiris
• Operates a computer to enter, retrieve, review, or modify data; utilizes Microsoft 2007 Word, Excel,
PowerPoint, SMS and FileMaker Pro
• Analyzing, diagnosing, and resolving LAN problems within my site’s subnet
• Research pricing through OCPS approved vendors for competitive pricing of hardware/software
• Support 930 computers/laptops plus network printers
• Keeping up to date with technology being used by OCPS by attending trainings to ensure my skill level is at the
level required to perform my current position
Technical Support Representative OCPS – Dommerich Elementary March 2010 – June 2011
• Maintain school’s website and update information on webpage as needed
• Created school’s SharePoint site for the purpose of an electronic ticket system and updating school information
• Through Visual Casel: setup default printers, mapped drives, and roster manager
• Troubleshoot and sustain site-based networks, workstation, and hardware/software problems by using the
SharePoint electronic ticket system
• Oversees vendor of installs of new computers, monitors, printers, and peripherals
• Created fresh images annually for computers and pushed out via Altiris
• Install, upgrade, and configure new software for new/existing computers; inventory tracking via Altiris
• Operates a computer to enter, retrieve, review, or modify data; utilizes Microsoft 2007 Word, Excel, PowerPoint,
SMS and FileMaker Pro
• Analyzing, diagnosing, and resolving LAN problems within my site’s subnet
• Increasing cost effectiveness of printing by providing monthly cost analysis of printing supplies
• Research pricing through OCPS approved vendors for competitive pricing of hardware/software
• Conducts computer training classes, memorandums, and help screens.
• Prepare and maintain a technology plan to support 270 computers/netbooks and 54 network printers
• Keeping up to date with technology being used by OCPS by attending trainings to ensure my skill level is at the
level required to perform my current position

3. Technical Support Representative OCPS – Riverdale Elementary November 2005 – March 2010
• Migrated school from Macintosh to PCs in 3 year timeframe
• Created and maintained school’s website updated information on webpage as needed
• Created school’s SharePoint site for the purpose of an electronic ticket system and updated school information
• Troubleshoot and sustain site-based networks, workstation, and hardware/software problems by using the
SharePoint electronic ticket system
• Through Visual Casel: setup default printers and mapped drives
• Oversees vendor of installs of new computers, monitors, printers, and peripherals
• Created fresh images annually for computers and pushed out via Altiris
• Installed, upgraded, and configured new software for new/existing computers; inventory tracking via Altiris
• Operated a computer to enter, retrieve, review, or modify data; utilizes Microsoft 2007 Word, Excel, PowerPoint,
SMS and FileMaker Pro
• Analyzed, diagnosed, and resolved LAN problems within my site’s subnet
• Researched pricing through OCPS approved vendors for competitive pricing of hardware/software
• Prepared and maintained a technology plan to support 250 computers and 40 network printers
• Able to communicate effectively to non-technical personnel
• Keeping up to date with technology being used by OCPS by attending trainings to ensure my skill level is at the
level required to perform my current position
Computer Service Technician ESQ April 2003 – August 2005
• Decreased response time by 200% while employed
• Installed new computers, monitors, printers and peripherals
• Effectively lead new hires to become successful, leading by example and training
• Established and maintained an excellent client rapport and customer satisfaction
• Traveled to sites to troubleshoot and perform maintenance to computers
• Reimage hard drives with Norton’s Ghost software
Education
Winter Park Tech Network Support Services Jan. 2008 – June 2009 Winter Park, FL
• Enrolled in Cisco’s Network Academy
• A solid understanding of: OSI and TCP/IP models, media/connections
• Extensive hands-on training with Cisco 2960 switches and 1841 routers
• Thorough comprehension of IPv4 addressing (public and private), subnetting (VLSM) ,and VLAN
Winter Park Tech Network Support Services Jan. 2002 – April 2003 Winter Park, FL
• Comprehensive study of command line
• CompTIA PC hardware
• Cisco’s Network Academy