SlideShare a Scribd company logo
Practice makes perfect Aiming for excellence in business analysis withDavid Morris CSM CBAPEquinox ITBusiness Consulting
Our organisations need a bigger bang for their buck ICT spending ↓30%
We are in a key position
We need to get better at delivering
We’ll review the challenges, how centres of excellence address them, and start our journey to excellence
Let’s look at the challenges we face in delivering value for our organisations
Chaos
Cancelled projects down a quarter CHAOS report, Standish Group
Challenged projects down a fifth CHAOS report, Standish Group
Successful projects doubled CHAOS report, Standish Group
Definite improvement CHAOS report, Standish Group
Unsuccessful on two-thirds CHAOS report, Standish Group
Factors that contribute to failure
Business analysts have influence over 80% factors affecting project success CHAOS report, Standish Group
Requirements, scope, business case 32%
Engagement with end-users 24%
Engaging with senior stakeholders 14%
Competencies and leadership 10%
Project management 20%
It’s no better in New Zealand
Maturity of BA practices in NZ 1 2 5 3 4 54% Capability Maturity Model, CMMI
Professional qualifications  66%
Working at the tactical level 69%
And like our colleagues everywhere, we’re also facing the challenge of agile approaches to project delivery
Today, let’s take on those challenges 15 March 2009 Business analysis practices in NZ at level 3 maturity
Centres of excellence
Community of practice Community of competence Centre of excellence Strategicalignment Maturity Support
Highly-effective business analysts Skills Knowledge Aptitude 7 Habits of Highly Effective People, Stephen R Covey
Systems and structures
. . . e v i Drive  t p Agile toward more  a d structure A ↘ Iterative Project culture ↘ d e r Drive  u t c Waterfall toward more  u r adaptive t S Conformance to the plan Rapid business value ... Organisation culture
Improve service levels
Work at the strategic level
Start the journey toward excellence
Get buy in from the business
Assess where you are today
Organisation readiness Dark ages Tokenism Payback Partnership
Which heading
Get ready to scale strategic heights
Now working regularly with senior business stakeholders, be willing to challenge the emperor’s clothes
Monitor and adjust
We need to get better at delivering

More Related Content

What's hot

Change Readiness Assessment PowerPoint Presentation Slides
Change Readiness Assessment PowerPoint Presentation SlidesChange Readiness Assessment PowerPoint Presentation Slides
Change Readiness Assessment PowerPoint Presentation Slides
SlideTeam
 
Capability Maturity Matrix PowerPoint Presentation Slides
Capability Maturity Matrix PowerPoint Presentation Slides Capability Maturity Matrix PowerPoint Presentation Slides
Capability Maturity Matrix PowerPoint Presentation Slides
SlideTeam
 
Change Management Framework PowerPoint Presentation Slides
Change Management Framework PowerPoint Presentation Slides Change Management Framework PowerPoint Presentation Slides
Change Management Framework PowerPoint Presentation Slides
SlideTeam
 
Key Highlights PowerPoint Presentation Slides
Key Highlights PowerPoint Presentation Slides Key Highlights PowerPoint Presentation Slides
Key Highlights PowerPoint Presentation Slides
SlideTeam
 
HR Strategy Organization Product Human Resource Process Individua Business Goals
HR Strategy Organization Product Human Resource Process Individua Business GoalsHR Strategy Organization Product Human Resource Process Individua Business Goals
HR Strategy Organization Product Human Resource Process Individua Business Goals
SlideTeam
 
Corporate Recruitment Agency Proposal Powerpoint Presentation Slides
Corporate Recruitment Agency Proposal Powerpoint Presentation SlidesCorporate Recruitment Agency Proposal Powerpoint Presentation Slides
Corporate Recruitment Agency Proposal Powerpoint Presentation Slides
SlideTeam
 
Post Merger Integration PowerPoint Presentation Slides
Post Merger Integration PowerPoint Presentation Slides Post Merger Integration PowerPoint Presentation Slides
Post Merger Integration PowerPoint Presentation Slides
SlideTeam
 
Risk Assessment Step Powerpoint Presentation Slides
Risk Assessment Step Powerpoint Presentation SlidesRisk Assessment Step Powerpoint Presentation Slides
Risk Assessment Step Powerpoint Presentation Slides
SlideTeam
 
Strategy Mapping PowerPoint Presentation Slides
Strategy Mapping PowerPoint Presentation SlidesStrategy Mapping PowerPoint Presentation Slides
Strategy Mapping PowerPoint Presentation Slides
SlideTeam
 
Sustainability Business Proposal Template PowerPoint Presentation Slides
Sustainability Business Proposal Template PowerPoint Presentation SlidesSustainability Business Proposal Template PowerPoint Presentation Slides
Sustainability Business Proposal Template PowerPoint Presentation Slides
SlideTeam
 
Human Resources Management Process Powerpoint Presentation Slides
Human Resources Management Process Powerpoint Presentation SlidesHuman Resources Management Process Powerpoint Presentation Slides
Human Resources Management Process Powerpoint Presentation Slides
SlideTeam
 
Business Operations Strategy Model PowerPoint Presentation Slides
Business Operations Strategy Model PowerPoint Presentation Slides Business Operations Strategy Model PowerPoint Presentation Slides
Business Operations Strategy Model PowerPoint Presentation Slides
SlideTeam
 
Business Operational Risk Management PowerPoint Presentation Slides
Business Operational Risk Management PowerPoint Presentation SlidesBusiness Operational Risk Management PowerPoint Presentation Slides
Business Operational Risk Management PowerPoint Presentation Slides
SlideTeam
 
Creating a culture of cost optimization
Creating a culture of cost optimizationCreating a culture of cost optimization
Creating a culture of cost optimization
📈 Enrico L. Barazzoni
 
Workforce Planning Powerpoint Presentation Slides
Workforce Planning Powerpoint Presentation SlidesWorkforce Planning Powerpoint Presentation Slides
Workforce Planning Powerpoint Presentation Slides
SlideTeam
 
Annual Operating Plan PowerPoint Presentation Slides
Annual Operating Plan PowerPoint Presentation Slides Annual Operating Plan PowerPoint Presentation Slides
Annual Operating Plan PowerPoint Presentation Slides
SlideTeam
 
Gap Analysis Methods And Models PowerPoint Presentation Slides
Gap Analysis Methods And Models PowerPoint Presentation Slides Gap Analysis Methods And Models PowerPoint Presentation Slides
Gap Analysis Methods And Models PowerPoint Presentation Slides
SlideTeam
 
Procurement PowerPoint Presentation Slides
Procurement PowerPoint Presentation SlidesProcurement PowerPoint Presentation Slides
Procurement PowerPoint Presentation Slides
SlideTeam
 
Recruiting Process PowerPoint Presentation Slides
Recruiting Process PowerPoint Presentation SlidesRecruiting Process PowerPoint Presentation Slides
Recruiting Process PowerPoint Presentation Slides
SlideTeam
 

What's hot (20)

Change Readiness Assessment PowerPoint Presentation Slides
Change Readiness Assessment PowerPoint Presentation SlidesChange Readiness Assessment PowerPoint Presentation Slides
Change Readiness Assessment PowerPoint Presentation Slides
 
Capability Maturity Matrix PowerPoint Presentation Slides
Capability Maturity Matrix PowerPoint Presentation Slides Capability Maturity Matrix PowerPoint Presentation Slides
Capability Maturity Matrix PowerPoint Presentation Slides
 
Change Management Framework PowerPoint Presentation Slides
Change Management Framework PowerPoint Presentation Slides Change Management Framework PowerPoint Presentation Slides
Change Management Framework PowerPoint Presentation Slides
 
Key Highlights PowerPoint Presentation Slides
Key Highlights PowerPoint Presentation Slides Key Highlights PowerPoint Presentation Slides
Key Highlights PowerPoint Presentation Slides
 
HR Strategy Organization Product Human Resource Process Individua Business Goals
HR Strategy Organization Product Human Resource Process Individua Business GoalsHR Strategy Organization Product Human Resource Process Individua Business Goals
HR Strategy Organization Product Human Resource Process Individua Business Goals
 
Corporate Recruitment Agency Proposal Powerpoint Presentation Slides
Corporate Recruitment Agency Proposal Powerpoint Presentation SlidesCorporate Recruitment Agency Proposal Powerpoint Presentation Slides
Corporate Recruitment Agency Proposal Powerpoint Presentation Slides
 
Post Merger Integration PowerPoint Presentation Slides
Post Merger Integration PowerPoint Presentation Slides Post Merger Integration PowerPoint Presentation Slides
Post Merger Integration PowerPoint Presentation Slides
 
Risk Assessment Step Powerpoint Presentation Slides
Risk Assessment Step Powerpoint Presentation SlidesRisk Assessment Step Powerpoint Presentation Slides
Risk Assessment Step Powerpoint Presentation Slides
 
Strategy Mapping PowerPoint Presentation Slides
Strategy Mapping PowerPoint Presentation SlidesStrategy Mapping PowerPoint Presentation Slides
Strategy Mapping PowerPoint Presentation Slides
 
Sustainability Business Proposal Template PowerPoint Presentation Slides
Sustainability Business Proposal Template PowerPoint Presentation SlidesSustainability Business Proposal Template PowerPoint Presentation Slides
Sustainability Business Proposal Template PowerPoint Presentation Slides
 
Human Resources Management Process Powerpoint Presentation Slides
Human Resources Management Process Powerpoint Presentation SlidesHuman Resources Management Process Powerpoint Presentation Slides
Human Resources Management Process Powerpoint Presentation Slides
 
Operational-Excellence
Operational-ExcellenceOperational-Excellence
Operational-Excellence
 
Business Operations Strategy Model PowerPoint Presentation Slides
Business Operations Strategy Model PowerPoint Presentation Slides Business Operations Strategy Model PowerPoint Presentation Slides
Business Operations Strategy Model PowerPoint Presentation Slides
 
Business Operational Risk Management PowerPoint Presentation Slides
Business Operational Risk Management PowerPoint Presentation SlidesBusiness Operational Risk Management PowerPoint Presentation Slides
Business Operational Risk Management PowerPoint Presentation Slides
 
Creating a culture of cost optimization
Creating a culture of cost optimizationCreating a culture of cost optimization
Creating a culture of cost optimization
 
Workforce Planning Powerpoint Presentation Slides
Workforce Planning Powerpoint Presentation SlidesWorkforce Planning Powerpoint Presentation Slides
Workforce Planning Powerpoint Presentation Slides
 
Annual Operating Plan PowerPoint Presentation Slides
Annual Operating Plan PowerPoint Presentation Slides Annual Operating Plan PowerPoint Presentation Slides
Annual Operating Plan PowerPoint Presentation Slides
 
Gap Analysis Methods And Models PowerPoint Presentation Slides
Gap Analysis Methods And Models PowerPoint Presentation Slides Gap Analysis Methods And Models PowerPoint Presentation Slides
Gap Analysis Methods And Models PowerPoint Presentation Slides
 
Procurement PowerPoint Presentation Slides
Procurement PowerPoint Presentation SlidesProcurement PowerPoint Presentation Slides
Procurement PowerPoint Presentation Slides
 
Recruiting Process PowerPoint Presentation Slides
Recruiting Process PowerPoint Presentation SlidesRecruiting Process PowerPoint Presentation Slides
Recruiting Process PowerPoint Presentation Slides
 

Viewers also liked

Delivering Value with Financial Performance: Leading FP&A Practices of High-G...
Delivering Value with Financial Performance: Leading FP&A Practices of High-G...Delivering Value with Financial Performance: Leading FP&A Practices of High-G...
Delivering Value with Financial Performance: Leading FP&A Practices of High-G...
Proformative, Inc.
 
Center of excellence and business process improvement explained by Capco, a f...
Center of excellence and business process improvement explained by Capco, a f...Center of excellence and business process improvement explained by Capco, a f...
Center of excellence and business process improvement explained by Capco, a f...
Anaplan
 
Agile Center of Excellence : Presented by Rahul Sudame
Agile Center of Excellence : Presented by Rahul Sudame Agile Center of Excellence : Presented by Rahul Sudame
Agile Center of Excellence : Presented by Rahul Sudame
oGuild .
 
Best Practices in Implementing and Delivering Value from Your CPM Solutions
Best Practices in Implementing and Delivering Value from Your CPM SolutionsBest Practices in Implementing and Delivering Value from Your CPM Solutions
Best Practices in Implementing and Delivering Value from Your CPM Solutions
Proformative, Inc.
 
Building an Analytics CoE (Center of Excellence)
Building an Analytics CoE (Center of Excellence)Building an Analytics CoE (Center of Excellence)
Building an Analytics CoE (Center of Excellence)
Rahul Saxena
 
Journey to world class FP&A processes
Journey to world class FP&A processesJourney to world class FP&A processes
Journey to world class FP&A processes
Genpact Ltd
 
Webinar: Revolutionize your Business with an Insights Center of Excellence
Webinar: Revolutionize your Business with an Insights Center of ExcellenceWebinar: Revolutionize your Business with an Insights Center of Excellence
Webinar: Revolutionize your Business with an Insights Center of Excellence
Brandwatch
 
Achieving a common goal creating a center of excellence e roske in-sync10 ora...
Achieving a common goal creating a center of excellence e roske in-sync10 ora...Achieving a common goal creating a center of excellence e roske in-sync10 ora...
Achieving a common goal creating a center of excellence e roske in-sync10 ora...InSync Conference
 
Fp&a operating model
Fp&a operating modelFp&a operating model
Fp&a operating modeljarobertson2
 
Building Big Data Analytics Center Of Excellence
Building Big Data Analytics Center Of Excellence Building Big Data Analytics Center Of Excellence
Building Big Data Analytics Center Of Excellence Dr. Mohan K. Bavirisetty
 
BPM Center of Excellence
BPM Center of ExcellenceBPM Center of Excellence
BPM Center of Excellence
Sandy Kemsley
 
Business Process Excellence: Building Out Business Process Capabilities
Business Process Excellence: Building Out Business Process CapabilitiesBusiness Process Excellence: Building Out Business Process Capabilities
Business Process Excellence: Building Out Business Process Capabilities
Centric Consulting
 
Establishing a Business Process Management Center of Excellence - Impact 2012
Establishing a Business Process Management Center of Excellence  - Impact 2012Establishing a Business Process Management Center of Excellence  - Impact 2012
Establishing a Business Process Management Center of Excellence - Impact 2012
Prolifics
 
Center of Excellence Building Blocks
Center of Excellence Building BlocksCenter of Excellence Building Blocks
Center of Excellence Building Blocks
Arup Dutta
 

Viewers also liked (14)

Delivering Value with Financial Performance: Leading FP&A Practices of High-G...
Delivering Value with Financial Performance: Leading FP&A Practices of High-G...Delivering Value with Financial Performance: Leading FP&A Practices of High-G...
Delivering Value with Financial Performance: Leading FP&A Practices of High-G...
 
Center of excellence and business process improvement explained by Capco, a f...
Center of excellence and business process improvement explained by Capco, a f...Center of excellence and business process improvement explained by Capco, a f...
Center of excellence and business process improvement explained by Capco, a f...
 
Agile Center of Excellence : Presented by Rahul Sudame
Agile Center of Excellence : Presented by Rahul Sudame Agile Center of Excellence : Presented by Rahul Sudame
Agile Center of Excellence : Presented by Rahul Sudame
 
Best Practices in Implementing and Delivering Value from Your CPM Solutions
Best Practices in Implementing and Delivering Value from Your CPM SolutionsBest Practices in Implementing and Delivering Value from Your CPM Solutions
Best Practices in Implementing and Delivering Value from Your CPM Solutions
 
Building an Analytics CoE (Center of Excellence)
Building an Analytics CoE (Center of Excellence)Building an Analytics CoE (Center of Excellence)
Building an Analytics CoE (Center of Excellence)
 
Journey to world class FP&A processes
Journey to world class FP&A processesJourney to world class FP&A processes
Journey to world class FP&A processes
 
Webinar: Revolutionize your Business with an Insights Center of Excellence
Webinar: Revolutionize your Business with an Insights Center of ExcellenceWebinar: Revolutionize your Business with an Insights Center of Excellence
Webinar: Revolutionize your Business with an Insights Center of Excellence
 
Achieving a common goal creating a center of excellence e roske in-sync10 ora...
Achieving a common goal creating a center of excellence e roske in-sync10 ora...Achieving a common goal creating a center of excellence e roske in-sync10 ora...
Achieving a common goal creating a center of excellence e roske in-sync10 ora...
 
Fp&a operating model
Fp&a operating modelFp&a operating model
Fp&a operating model
 
Building Big Data Analytics Center Of Excellence
Building Big Data Analytics Center Of Excellence Building Big Data Analytics Center Of Excellence
Building Big Data Analytics Center Of Excellence
 
BPM Center of Excellence
BPM Center of ExcellenceBPM Center of Excellence
BPM Center of Excellence
 
Business Process Excellence: Building Out Business Process Capabilities
Business Process Excellence: Building Out Business Process CapabilitiesBusiness Process Excellence: Building Out Business Process Capabilities
Business Process Excellence: Building Out Business Process Capabilities
 
Establishing a Business Process Management Center of Excellence - Impact 2012
Establishing a Business Process Management Center of Excellence  - Impact 2012Establishing a Business Process Management Center of Excellence  - Impact 2012
Establishing a Business Process Management Center of Excellence - Impact 2012
 
Center of Excellence Building Blocks
Center of Excellence Building BlocksCenter of Excellence Building Blocks
Center of Excellence Building Blocks
 

Similar to Aiming for excellence in business analysis

Aiming for Excellence in Business Analysis
Aiming for Excellence in Business AnalysisAiming for Excellence in Business Analysis
Aiming for Excellence in Business Analysis
David Morris, MBA
 
Having trouble with your enterprise risk management strategy? Map it.
Having trouble with your enterprise risk management strategy? Map it.Having trouble with your enterprise risk management strategy? Map it.
Having trouble with your enterprise risk management strategy? Map it.
Andrew Smart
 
Strategic Management Accounting for Business and Career Success
Strategic Management Accounting for Business and Career SuccessStrategic Management Accounting for Business and Career Success
Strategic Management Accounting for Business and Career Success
Ken Witt
 
CMC-Canada - Industry Report 2016
CMC-Canada - Industry Report 2016CMC-Canada - Industry Report 2016
CMC-Canada - Industry Report 2016Marie Pin
 
Gap Analysis Info graphic Presentation
Gap Analysis Info graphic PresentationGap Analysis Info graphic Presentation
Gap Analysis Info graphic Presentation
Muhammed Mohsin
 
Ibm case study final
Ibm case study finalIbm case study final
Ibm case study final
RohiniRemje1
 
Beyond Spreadsheets: How to Take Your Budgeting and Planning to the Next Level
Beyond Spreadsheets: How to Take Your Budgeting and Planning to the Next LevelBeyond Spreadsheets: How to Take Your Budgeting and Planning to the Next Level
Beyond Spreadsheets: How to Take Your Budgeting and Planning to the Next Level
Proformative, Inc.
 
CEO SURVEY 2014
CEO SURVEY 2014CEO SURVEY 2014
CEO SURVEY 2014
Martina Uhrinová
 
progrow Strategy Implementation Services for SMEs
progrow Strategy Implementation Services for SMEsprogrow Strategy Implementation Services for SMEs
progrow Strategy Implementation Services for SMEs
ProServ
 
DC14 4. Measuring the progress of the graduates and the scheme itself (The Gr...
DC14 4. Measuring the progress of the graduates and the scheme itself (The Gr...DC14 4. Measuring the progress of the graduates and the scheme itself (The Gr...
DC14 4. Measuring the progress of the graduates and the scheme itself (The Gr...EmmaAGR
 
Chaos report 2012
Chaos report 2012Chaos report 2012
Chaos report 2012
Placosta
 
Tendencias y mejores prácticas del Financial Performance Management
Tendencias y mejores prácticas del Financial Performance ManagementTendencias y mejores prácticas del Financial Performance Management
Tendencias y mejores prácticas del Financial Performance Management
Nexolution
 
Increasing the Growth & Scale of Your Business
Increasing the Growth & Scale of Your BusinessIncreasing the Growth & Scale of Your Business
Increasing the Growth & Scale of Your Business
JC Duarte
 
The Voice of Australia 2016
The Voice of Australia 2016The Voice of Australia 2016
The Voice of Australia 2016
Bentleys (WA) Pty Ltd
 
Building Strategies for a Smarter Business in Malaysia
Building Strategies for aSmarter Business in MalaysiaBuilding Strategies for aSmarter Business in Malaysia
Building Strategies for a Smarter Business in Malaysia
IBMAsean
 
Six Sigma Recruiting
Six Sigma RecruitingSix Sigma Recruiting
Six Sigma Recruiting
Jason Buss
 
Sphr day career presentation 11 13
Sphr day career presentation 11 13Sphr day career presentation 11 13
Sphr day career presentation 11 13Thom Powell
 
Program Management Outsourcing Capability Chain (PMOC2) - Why Program Managem...
Program Management Outsourcing Capability Chain (PMOC2) - Why Program Managem...Program Management Outsourcing Capability Chain (PMOC2) - Why Program Managem...
Program Management Outsourcing Capability Chain (PMOC2) - Why Program Managem...
Moataz Y. Hussein
 
TD presentation ENG 2015_vAC2
TD presentation ENG 2015_vAC2TD presentation ENG 2015_vAC2
TD presentation ENG 2015_vAC2Antonio Carretta
 
Enhanced business performance
Enhanced business performanceEnhanced business performance
Enhanced business performanceVincent Kwon
 

Similar to Aiming for excellence in business analysis (20)

Aiming for Excellence in Business Analysis
Aiming for Excellence in Business AnalysisAiming for Excellence in Business Analysis
Aiming for Excellence in Business Analysis
 
Having trouble with your enterprise risk management strategy? Map it.
Having trouble with your enterprise risk management strategy? Map it.Having trouble with your enterprise risk management strategy? Map it.
Having trouble with your enterprise risk management strategy? Map it.
 
Strategic Management Accounting for Business and Career Success
Strategic Management Accounting for Business and Career SuccessStrategic Management Accounting for Business and Career Success
Strategic Management Accounting for Business and Career Success
 
CMC-Canada - Industry Report 2016
CMC-Canada - Industry Report 2016CMC-Canada - Industry Report 2016
CMC-Canada - Industry Report 2016
 
Gap Analysis Info graphic Presentation
Gap Analysis Info graphic PresentationGap Analysis Info graphic Presentation
Gap Analysis Info graphic Presentation
 
Ibm case study final
Ibm case study finalIbm case study final
Ibm case study final
 
Beyond Spreadsheets: How to Take Your Budgeting and Planning to the Next Level
Beyond Spreadsheets: How to Take Your Budgeting and Planning to the Next LevelBeyond Spreadsheets: How to Take Your Budgeting and Planning to the Next Level
Beyond Spreadsheets: How to Take Your Budgeting and Planning to the Next Level
 
CEO SURVEY 2014
CEO SURVEY 2014CEO SURVEY 2014
CEO SURVEY 2014
 
progrow Strategy Implementation Services for SMEs
progrow Strategy Implementation Services for SMEsprogrow Strategy Implementation Services for SMEs
progrow Strategy Implementation Services for SMEs
 
DC14 4. Measuring the progress of the graduates and the scheme itself (The Gr...
DC14 4. Measuring the progress of the graduates and the scheme itself (The Gr...DC14 4. Measuring the progress of the graduates and the scheme itself (The Gr...
DC14 4. Measuring the progress of the graduates and the scheme itself (The Gr...
 
Chaos report 2012
Chaos report 2012Chaos report 2012
Chaos report 2012
 
Tendencias y mejores prácticas del Financial Performance Management
Tendencias y mejores prácticas del Financial Performance ManagementTendencias y mejores prácticas del Financial Performance Management
Tendencias y mejores prácticas del Financial Performance Management
 
Increasing the Growth & Scale of Your Business
Increasing the Growth & Scale of Your BusinessIncreasing the Growth & Scale of Your Business
Increasing the Growth & Scale of Your Business
 
The Voice of Australia 2016
The Voice of Australia 2016The Voice of Australia 2016
The Voice of Australia 2016
 
Building Strategies for a Smarter Business in Malaysia
Building Strategies for aSmarter Business in MalaysiaBuilding Strategies for aSmarter Business in Malaysia
Building Strategies for a Smarter Business in Malaysia
 
Six Sigma Recruiting
Six Sigma RecruitingSix Sigma Recruiting
Six Sigma Recruiting
 
Sphr day career presentation 11 13
Sphr day career presentation 11 13Sphr day career presentation 11 13
Sphr day career presentation 11 13
 
Program Management Outsourcing Capability Chain (PMOC2) - Why Program Managem...
Program Management Outsourcing Capability Chain (PMOC2) - Why Program Managem...Program Management Outsourcing Capability Chain (PMOC2) - Why Program Managem...
Program Management Outsourcing Capability Chain (PMOC2) - Why Program Managem...
 
TD presentation ENG 2015_vAC2
TD presentation ENG 2015_vAC2TD presentation ENG 2015_vAC2
TD presentation ENG 2015_vAC2
 
Enhanced business performance
Enhanced business performanceEnhanced business performance
Enhanced business performance
 

Recently uploaded

The Influence of Marketing Strategy and Market Competition on Business Perfor...
The Influence of Marketing Strategy and Market Competition on Business Perfor...The Influence of Marketing Strategy and Market Competition on Business Perfor...
The Influence of Marketing Strategy and Market Competition on Business Perfor...
Adam Smith
 
Business Valuation Principles for Entrepreneurs
Business Valuation Principles for EntrepreneursBusiness Valuation Principles for Entrepreneurs
Business Valuation Principles for Entrepreneurs
Ben Wann
 
The-McKinsey-7S-Framework. strategic management
The-McKinsey-7S-Framework. strategic managementThe-McKinsey-7S-Framework. strategic management
The-McKinsey-7S-Framework. strategic management
Bojamma2
 
Discover the innovative and creative projects that highlight my journey throu...
Discover the innovative and creative projects that highlight my journey throu...Discover the innovative and creative projects that highlight my journey throu...
Discover the innovative and creative projects that highlight my journey throu...
dylandmeas
 
Meas_Dylan_DMBS_PB1_2024-05XX_Revised.pdf
Meas_Dylan_DMBS_PB1_2024-05XX_Revised.pdfMeas_Dylan_DMBS_PB1_2024-05XX_Revised.pdf
Meas_Dylan_DMBS_PB1_2024-05XX_Revised.pdf
dylandmeas
 
RMD24 | Debunking the non-endemic revenue myth Marvin Vacquier Droop | First ...
RMD24 | Debunking the non-endemic revenue myth Marvin Vacquier Droop | First ...RMD24 | Debunking the non-endemic revenue myth Marvin Vacquier Droop | First ...
RMD24 | Debunking the non-endemic revenue myth Marvin Vacquier Droop | First ...
BBPMedia1
 
Project File Report BBA 6th semester.pdf
Project File Report BBA 6th semester.pdfProject File Report BBA 6th semester.pdf
Project File Report BBA 6th semester.pdf
RajPriye
 
What is the TDS Return Filing Due Date for FY 2024-25.pdf
What is the TDS Return Filing Due Date for FY 2024-25.pdfWhat is the TDS Return Filing Due Date for FY 2024-25.pdf
What is the TDS Return Filing Due Date for FY 2024-25.pdf
seoforlegalpillers
 
Unveiling the Secrets How Does Generative AI Work.pdf
Unveiling the Secrets How Does Generative AI Work.pdfUnveiling the Secrets How Does Generative AI Work.pdf
Unveiling the Secrets How Does Generative AI Work.pdf
Sam H
 
Introduction to Amazon company 111111111111
Introduction to Amazon company 111111111111Introduction to Amazon company 111111111111
Introduction to Amazon company 111111111111
zoyaansari11365
 
ENTREPRENEURSHIP TRAINING.ppt for graduating class (1).ppt
ENTREPRENEURSHIP TRAINING.ppt for graduating class (1).pptENTREPRENEURSHIP TRAINING.ppt for graduating class (1).ppt
ENTREPRENEURSHIP TRAINING.ppt for graduating class (1).ppt
zechu97
 
Brand Analysis for an artist named Struan
Brand Analysis for an artist named StruanBrand Analysis for an artist named Struan
Brand Analysis for an artist named Struan
sarahvanessa51503
 
The Parable of the Pipeline a book every new businessman or business student ...
The Parable of the Pipeline a book every new businessman or business student ...The Parable of the Pipeline a book every new businessman or business student ...
The Parable of the Pipeline a book every new businessman or business student ...
awaisafdar
 
Buy Verified PayPal Account | Buy Google 5 Star Reviews
Buy Verified PayPal Account | Buy Google 5 Star ReviewsBuy Verified PayPal Account | Buy Google 5 Star Reviews
Buy Verified PayPal Account | Buy Google 5 Star Reviews
usawebmarket
 
Putting the SPARK into Virtual Training.pptx
Putting the SPARK into Virtual Training.pptxPutting the SPARK into Virtual Training.pptx
Putting the SPARK into Virtual Training.pptx
Cynthia Clay
 
Improving profitability for small business
Improving profitability for small businessImproving profitability for small business
Improving profitability for small business
Ben Wann
 
anas about venice for grade 6f about venice
anas about venice for grade 6f about veniceanas about venice for grade 6f about venice
anas about venice for grade 6f about venice
anasabutalha2013
 
What are the main advantages of using HR recruiter services.pdf
What are the main advantages of using HR recruiter services.pdfWhat are the main advantages of using HR recruiter services.pdf
What are the main advantages of using HR recruiter services.pdf
HumanResourceDimensi1
 
Cree_Rey_BrandIdentityKit.PDF_PersonalBd
Cree_Rey_BrandIdentityKit.PDF_PersonalBdCree_Rey_BrandIdentityKit.PDF_PersonalBd
Cree_Rey_BrandIdentityKit.PDF_PersonalBd
creerey
 
CADAVER AS OUR FIRST TEACHER anatomt in your.pptx
CADAVER AS OUR FIRST TEACHER anatomt in your.pptxCADAVER AS OUR FIRST TEACHER anatomt in your.pptx
CADAVER AS OUR FIRST TEACHER anatomt in your.pptx
fakeloginn69
 

Recently uploaded (20)

The Influence of Marketing Strategy and Market Competition on Business Perfor...
The Influence of Marketing Strategy and Market Competition on Business Perfor...The Influence of Marketing Strategy and Market Competition on Business Perfor...
The Influence of Marketing Strategy and Market Competition on Business Perfor...
 
Business Valuation Principles for Entrepreneurs
Business Valuation Principles for EntrepreneursBusiness Valuation Principles for Entrepreneurs
Business Valuation Principles for Entrepreneurs
 
The-McKinsey-7S-Framework. strategic management
The-McKinsey-7S-Framework. strategic managementThe-McKinsey-7S-Framework. strategic management
The-McKinsey-7S-Framework. strategic management
 
Discover the innovative and creative projects that highlight my journey throu...
Discover the innovative and creative projects that highlight my journey throu...Discover the innovative and creative projects that highlight my journey throu...
Discover the innovative and creative projects that highlight my journey throu...
 
Meas_Dylan_DMBS_PB1_2024-05XX_Revised.pdf
Meas_Dylan_DMBS_PB1_2024-05XX_Revised.pdfMeas_Dylan_DMBS_PB1_2024-05XX_Revised.pdf
Meas_Dylan_DMBS_PB1_2024-05XX_Revised.pdf
 
RMD24 | Debunking the non-endemic revenue myth Marvin Vacquier Droop | First ...
RMD24 | Debunking the non-endemic revenue myth Marvin Vacquier Droop | First ...RMD24 | Debunking the non-endemic revenue myth Marvin Vacquier Droop | First ...
RMD24 | Debunking the non-endemic revenue myth Marvin Vacquier Droop | First ...
 
Project File Report BBA 6th semester.pdf
Project File Report BBA 6th semester.pdfProject File Report BBA 6th semester.pdf
Project File Report BBA 6th semester.pdf
 
What is the TDS Return Filing Due Date for FY 2024-25.pdf
What is the TDS Return Filing Due Date for FY 2024-25.pdfWhat is the TDS Return Filing Due Date for FY 2024-25.pdf
What is the TDS Return Filing Due Date for FY 2024-25.pdf
 
Unveiling the Secrets How Does Generative AI Work.pdf
Unveiling the Secrets How Does Generative AI Work.pdfUnveiling the Secrets How Does Generative AI Work.pdf
Unveiling the Secrets How Does Generative AI Work.pdf
 
Introduction to Amazon company 111111111111
Introduction to Amazon company 111111111111Introduction to Amazon company 111111111111
Introduction to Amazon company 111111111111
 
ENTREPRENEURSHIP TRAINING.ppt for graduating class (1).ppt
ENTREPRENEURSHIP TRAINING.ppt for graduating class (1).pptENTREPRENEURSHIP TRAINING.ppt for graduating class (1).ppt
ENTREPRENEURSHIP TRAINING.ppt for graduating class (1).ppt
 
Brand Analysis for an artist named Struan
Brand Analysis for an artist named StruanBrand Analysis for an artist named Struan
Brand Analysis for an artist named Struan
 
The Parable of the Pipeline a book every new businessman or business student ...
The Parable of the Pipeline a book every new businessman or business student ...The Parable of the Pipeline a book every new businessman or business student ...
The Parable of the Pipeline a book every new businessman or business student ...
 
Buy Verified PayPal Account | Buy Google 5 Star Reviews
Buy Verified PayPal Account | Buy Google 5 Star ReviewsBuy Verified PayPal Account | Buy Google 5 Star Reviews
Buy Verified PayPal Account | Buy Google 5 Star Reviews
 
Putting the SPARK into Virtual Training.pptx
Putting the SPARK into Virtual Training.pptxPutting the SPARK into Virtual Training.pptx
Putting the SPARK into Virtual Training.pptx
 
Improving profitability for small business
Improving profitability for small businessImproving profitability for small business
Improving profitability for small business
 
anas about venice for grade 6f about venice
anas about venice for grade 6f about veniceanas about venice for grade 6f about venice
anas about venice for grade 6f about venice
 
What are the main advantages of using HR recruiter services.pdf
What are the main advantages of using HR recruiter services.pdfWhat are the main advantages of using HR recruiter services.pdf
What are the main advantages of using HR recruiter services.pdf
 
Cree_Rey_BrandIdentityKit.PDF_PersonalBd
Cree_Rey_BrandIdentityKit.PDF_PersonalBdCree_Rey_BrandIdentityKit.PDF_PersonalBd
Cree_Rey_BrandIdentityKit.PDF_PersonalBd
 
CADAVER AS OUR FIRST TEACHER anatomt in your.pptx
CADAVER AS OUR FIRST TEACHER anatomt in your.pptxCADAVER AS OUR FIRST TEACHER anatomt in your.pptx
CADAVER AS OUR FIRST TEACHER anatomt in your.pptx
 

Aiming for excellence in business analysis

Editor's Notes

  1. Ready to start:[click] for black screen to start talking[photo: istockphoto]
  2. Today we’re going to explore what we mean by excellence in business analysis, and particularly what we mean by centres of excellence. I’d like to paint a scene for you:[click] for the global economic concerns
  3. Today more than ever, our organisations need to achieve more with less. The global recession is causing businesses and government to save money by reducing IT spending where possible [click] to reveal “30% less funding for ICT projects is expected” (IDC NZ Ecosystem Study 2009) [click] for BA’s in a key position to help[photo: tba]
  4. As business analysts, we are in a key position to assist our organisations achieving more with lessBut do we? Can we? In reality, we are an evolving community of practice for business analysis, struggling to meet those expectationsWe want to become highly effective and motivated business analysts, exceeding business expectations[photo: ]
  5. The key message to take away from this is that:to meet our organisation’s expectations, we need to up our game and get better at delivering – and as we’ll see through this session – centres of excellence provides a way of justifying the effort in improvement[photo: metrobabel.wordpress.com]
  6. Today, we’ll review :[click] the challenges (hurdles)[click] how centres of excellence (target) address them, and [click] how we can start our journey to excellence (road)[click] for challenges[photos: kendalldavis, matt_gibson, pewu]
  7. In considering the challenges, we’re going to look at: > the state of play in project delivery, > some of the factors behind that, and > how that affects us in New Zealand[click] for CHAOS[photo: kendalldavis]
  8. Since 1994, the Standish Group has published a report every two years on success with project delivery, and the factors involved – they called this the CHAOS reportWe’ve now had 7 reports showing that we’ve made *some progress* – as we’ll see[click] for outright failures
  9. Over 14 years, cancelled projects down by just under 25%Cancelled projects are those that for whatever reason, never saw the light of day – ran out of budget, law changes, change of management/ownership, reprioritisation of projects, company went bust, etc. etc. etc[click] for challenged projects
  10. Challenged projects down by just under 20%Challenged projects are those that did get implemented, but with not with all features, on budget, on schedule – or typically a combination of all three[click] for projects that delivered all features, on time, and on budget
  11. And here’s the really good news – project success has doubled[click] for overlay of all three together
  12. So although it has been a bit of a rollercoaster ride – things are definitely looking better than they did back in 1994 but we have a long way to go still - as we’re about to see[click] for summary of stats today
  13. While we are now delivering twice as many successful projects as 14 years ago – that’s still less than one third So we’re still not delivering all features, on time, on budget for over two-thirds of projects[click] for the main factors
  14. Let’s look at the factors that contribute to these failures, from the perspective of business analysts[click] for top reason – requirements, scope, case
  15. There are 15 individual factors that contribute toward project success (if done right) or failure (if not). The CHAOS reports show us how much each factor affects the success or otherwise. I’ve combined their figures for cancelled and challenged projects to come up with this split. It’s amazing to realise that business analysts have influence [click] for first category – requirements, scope, business caseNote: slide hidden during presentation
  16. Three aspects to this > Poor elicitation and management of requirements, > Poor control of solutionscope, and > Unclear or nonexistent business case, or not checking it as we go[click] for user involvement
  17. Lack of appropriate two-way engagement with the business stakeholders> Not involving them enough at the start (hearts and minds),> Neglecting them through the project, or > Just delivering something unexpected to an unprepared audience (hopefully not like this talk)[click] for senior stakeholders
  18. We’re also not engaging fully with our senior business stakeholders> Lack of vision for project> Lack of senior management support[click] for competencies
  19. We could have better leadership, and improve our competenciesPaying attention – this only comes to 80%[click] for last one: project management
  20. Project management is also a factor, but usually outside our influence> Allocating resources,> Adequate planning,> Timescales and milestones[click] for New Zealand
  21. As business analysts in NZ, we’re struggling just as much as our colleagues overseas[click] for maturity
  22. Initial: business analysis performed inconsistentlyRepeatable: some standardisation on practices and templatesDefined: process is formalised and predictableManaged: quality of artefacts is assured through reviewsOptimising: continuous process improvement[click] to reveal how NZ is doing[click] to highlight how many below level 3Majority of BA practices in NZ are below level 3 maturity[click] for qualifications
  23. Majority of BA practices in NZ have none or very few professionally qualified in business analysis
  24. Majority of NZ business analysts working at the tactical level
  25. And like our colleagues everywhere, we’re also facing the challenge of agile approaches to project delivery
  26. Before we continue, I’d just like to pose a challenge to us all. In 2009, let’s get the figure of successful projects higher, by focusing on what we can do. Let’s start
  27. How centres of excellence can help business analysis practices overcome these challenges[photo: themarque]
  28. What do we mean by ‘centres of excellence’One thing to sort out first, it does not mean everyone working together in one location[click] reveal community of practice[click] reveal community of competence[click] reveal centre of excellence[click] for developing BA’s[source: Glenn Brulee]
  29. Centres of excellence enable us to to develop and support our staff and skills to become highly effective business analysts[click]knowledge, [click] skills, and [click] aptitude> Assess K, S, and A> Provide training and mentoring> Follow a path toward certification[click] for systems and structures
  30. We need to establish, monitor, and continuously improve our systems and structures[click] for selecting appropriate methodologies[photo: istockphoto]
  31. Selecting an appropriate methodology for the business and technical teams[click] organisation culture[click] project culture[click] waterfall – drive to adaptive – drive to structured[click] iterative[click] agile[click] continuum > Defining processes and standards> Developing templates> Maintain a knowledgebase[click] service
  32. We need to work on our level of service to be recognised as delivering value to our organisationsImprove the way we elicit, document, check, and communicate requirementsAgree with the business how we manage scope, and then make sure we do itEnsure that we have a business case for our projects, and check at key milestones that it’s still valid[photo: istockphoto]
  33. We need to get involved working at strategic enterprise analysis to deliver optimum valueEngage with our senior stakeholders, helping them select initiatives that realise most value soonestMonitor solutions after projects have been implemented, to ensure that benefits really are deliveredDoctors – sun shines on successes – earth covers up mistakes
  34. How we can start our journey towards excellence[photo: pewu]
  35. Create a vision that articulates how developing your practice improves your organisation’s effectiveness Find a senior business stakeholder who can act as sponsor and champion the changesConsult with all stakeholders and get them on side[photo: istockphoto]
  36. > Consider what measures (KPI, SLA) you will need in place> Assess the maturity of your practice> Assess individual competencies[click] for organisation readiness
  37. Check your organisation’s readiness to engage with in a new way
  38. Know where you’re headed, and take the first stepsOnce you’ve agreed a new landscape, get going with new working practicesEstablish a regular training program
  39. Gear up to providing the strategic enterprise analysis consultancy
  40. Constantly monitor how you’re going and adjust if necessary> Collect the metrics agreed beforehand> Hold regular 360° reviews with key stakeholders> Be ready to change direction if things don’t work out
  41. We’ve reviewed the challenges, how centres of excellence can help address them, and how we can prepare for taking this journey toward excellenceSo to recap, the key message to take away from this is that:to meet our organisation’s expectations, we need to up our game and get better at delivering – centres of excellence provides a way of justifying the effort in improvement[photo: metrobabel.wordpress.com]
  42. I would be very happy to come talk to you about any of this. Please feel free to contact me via any of these accounts, and I’m happy to take any questions now. [back] to recap main point