Mohamed Hassan has over 20 years of experience in fraud analysis and legal advisory roles. He currently works as a Senior Fraud Analyst at ADIB Bank in Dubai, where he is responsible for risk assessment, transaction monitoring, and investigating suspicious activity. Prior to this, he held fraud analysis roles at Barclays Bank and legal advisory roles at various exchange and education companies in Dubai. He has extensive experience in areas like anti-money laundering, compliance, litigation, and customer service.

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Curriculum vitae
Mohamed Hassan
PROFESSIONALEXPERIENCE:-
ADIB Bank,Dubai, UAE. Senior Fraud Analyst.
From September 2014.
Barclays Bank, Dubai, UAE.
Senior Fraud Analyst.
Fraud & Authorizations analyst (FRMU)
June2008 - September 2014
Credit card Fraud risk management skills.
(Mail no receipt, card not present, application Fraud, Non received ID,Data compromise Management,
First Payment Default)
Job Responsibility:-
o Risk control assessment and evidence.
o NPA’s and other risk analyst from fraud prospective.
o Report TC40 and save.
o Provide internal Audit documents evidence.
o Transactions monitoring for debit &credit cards.
o Investigate on suspicious company and send the report.
o Investigate on suspicious cards.
o Identify CCP of fraud cases.
o Maintain MI for daily activities.
o Maintain Rules for daily activities.
o Processing dispute form related for fraud cases to CB for temporary credit.
o Team quality daily task.
o Analysis of the credit card transactions (CH level spending pattern, type of goods,
frequency)
o Report loss into opus.
o Processing the write off.
o Preparing monthly presentation.
o Proactive blocking of cards which used in suspicious countries.
o Responded to customer inquiry calls, quickly assessing the customers’ needs and
problems in order to deliver an ideal solution
o Improving authorization approval rate by monitoring declines, and analysing top decline
reasons.
o Review the pro-active replacement of suspicious cards.

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o Ensure customer satisfaction by minimizing fraud losses and pro-active.
o Reviewing authorization decline & referral rates thereby ensuring customer is well
informed about the limits available prior to doing transaction.
o Reviews potential fraudulent accounts for prevention and detection of Fraud.
o Communicates with branch staff and management with risk recommendations and
remedies.
o Takes action based on transaction characteristics as appropriate and necessary.
o Assists in reviewing new accounts for fraud risk indicators and compliance.
o Manages fraud and risk records and files.
o Coordinated the investigation of fraud issues with the appropriate fraud investigation unit
o Scheduled and attended monthly meetings, took minutes, edited and distributed meeting
minutes.
o Follow up with customers for Dispute form to process write off.
o Assisting sampling on applications check. (Retail analysis, ex: - Never paid loans,
accounts)
Sampling: 1 (Approved loans and line of credit requests)
o Validate Labour Cards visas.-physical sampling of identify suspicious applications that
have been sourced with the purpose of defrauding the bank.
o Check the bank statement (in case if there’s doubt forwarded for issuer bank)
o Validate visa copy and passport if it is valid of fake copy or by application source.
o Forward suspicious cases from monitoring or sampling for investigation.
Reporting fraud case in the data MI.
o Sampling: 2
Review applications fed into system for Fraud detection and sampling tool. By various
units at data entry stage. The applications are flagged by the system based on various
parameters and require review by analysts.
o Review applications through physical sampling of cards, mortgages and account
opening (Retail, Premier, Corporate), (Personal Installment Loans) and (Business
Installment Loan) applications.
o Ability to provide insight and strategic input into control, Credit underwriting, AML,
KYC and Compliance among Banking and Non Banking Services sector.
o Investigate fraud cases of retail loan & advances, anti-money laundering (AML),
suspicious transaction report (STR)

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Cupola – CTS, Dubai, UAE.
November 2006 - May 2008
Team Leader:
Ensuring that staff are motivated, monitored and measured in line with company targets and
performance standards. Responsible for making sure that any gaps in performance or quality are
quickly identified and addressed. Producing accurate reports on team performance for senior
managers.
o Provides daily direction and communication to employees so that customer service calls
are answered in a timely, efficient and knowledgeable manner.
o Provides continual evaluation of processes and procedures. Responsible for suggesting
methods to improve area operations, efficiency and service to both internal and external
customers.
o Provides statistical and performance feedback and coaching on a regular basis to each
team member.
o Writes and administers performance reviews for skill improvement.
o Ensures employees have appropriate training and other resources to perform their jobs.
o An unwavering commitment to customer service, with the ability to build productive
relationships, resolve complex issues and win customer loyalty.
o Responds to and resolves employee relations issues expressed by team members.
o Creates and maintains a high-quality work environment so team members are motivated
to perform at their highest level.
o Addresses disciplinary and/or performance problems according to company policy.
o Prepares warnings and communicates effectively with employees on warnings and
makes effective/appropriate decisions relative to corrective action as required.
o Helped company attain the highest customer service ratings (as determined by external
auditors)
o Assists the manager with daily operation of the call center to include the development,
analyses and implementation of staffing, training, telemarketing, scheduling and
reward/recognition programs.
o Works as a member/leader of special or ongoing projects that are important to
area/process improvement.
o Shares continual responsibility for deciding how to manage the employees, ensuring
calls are handled efficiently and effectively.
o Establishes work procedures and processes that support the company and departmental
standards, procedures and strategic directives.
o Uses appropriate judgment in upward communication regarding department or employee
concerns.

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Advanced Learning System, Dubai, UAE.
December 1999 - August 2006
Branch Supervisor.
A well-networked and highly successful branch manager with extensive customer service
experience and of working to set schedules and deadlines. Boasting a strong background of
supporting staff & senior management, as well as possessing an excellent commercial approach
to solving problems and developing business. Having the commercial and visual awareness to
drive sales, manage profit and loss and ultimately increase branch profitability.
o Training of new staff.
o Follow up the customer’s requirements.
o Providing presentations to clients.
o Developing Marketing strategy to promote products in market.
o Product promotion through campaigns and exhibitions.
o Coordinator, between the company and ministry of education
o Advisor at the legal department.
o Giving formal and informal legal advice to both clients and colleagues alike.
o Supervising the implementation of any legal agreements or contracts.
o Greet transfer and hold calls.
o Build rapport, listen, clarify and manage conversational flow
o Manage upset customers, conflicts and challenging situations
o Deliver outstanding service, exceed expectations and build long-term loyalty.
o Work in teams and in a self-directed environment.
o Playing a leading role in running a successful branch by making the right choices to
deliver excellent results and achieve retail goals. Responsible for the profitability and
maximization of Return On Capital Employed within the branch.

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Lari Money Exchange, Dubai, UAE. Money Transfer andForeign Exchange
August 1996 - November1999
Legal Advisor:-
o Look carefully at all unusual transactions to see if there’s anything suspicious about
them.
o Reporting the fake money or documents to police.
o Drafting contracts between exchange and banks.
o Provided advice and professional support to the Head of Legal services as required.
o Reviewing vendor contracts, employment policies, and advising changes suitable to
all.
o Resolving employer-employee dispute through arbitration and mutual consent.
o Drafting forms for contracts, employment, and other policies with legal
significance.
o Representing the company on legal proceedings in the court of law.
o Maintain the transfer policy according to central bank rules.
o Advising businesses on the impact, interpretation and implementation of new
policies and legislation.
o Protect Exchange interests and maintain best commercial position through
maintenance and revision of company and third party contracts.
o Review and recommend revisions on purposed contracts.
o Adhere to multinational laws in the development and review of agreement.
TECHNICAL QUALIFACATION & EDUCATION, COURSES:
o LLB (Faculty of law) Ain Shams university – Cairo – Egypt.
o Financial Statement Analysis – Course –Emirates institute for banking and financial
studies. – Dubai – UAE.
o AML (Anti Money Laundry) E Crime & information Security - PCI – Dubai. UAE.
o MS office, windows, MS-word & Excel & power point.

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Knowledge & Attributes:-
o Outstanding customer service skills; diplomatic and patient with all types of
individuals and organizational levels.
o Strong knowledge of bank operations and bank regulations related to fraud and
identity theft.
o Strong analytical reasoning, problem solving and critical thinking skills
o Demonstrated strong organizational and documentation skills
o Ability to significantly pay attention to detail
o Highly organized, with great attention to detail and follow-through.
o Flexible; able and willing to learn new things.
o Professional in appearance and strong work ethic.
o Computer skills; include; MS Office Suite.
o Intelligent – Able to understand the job profile and responsibilities.
o Leadership/supervisory skills – Able to take up any responsibilities.
o Communication and interpersonal skills: excellent communication skills, able to
communicate with others.
o Problem solving skills: ability to analysis and dive the complex data.
o Team work – good teamwork, as we have to coordinate to reach and achieve our
targets.
o Knowledge of effective file management procedures.
o Experience of supporting vulnerable clients.
o Good knowledge of civil, criminal, public, bankruptcy and administrative law.
o Ability to balance priorities and co-ordinate work effectively.
o Excellent analytical skills.
o Good project management and team building skills.
o Familiar with all standard banking software including MS Office applications.
KEY COMPETENCIES AND SKILLS:
Litigation.
Risk management.
Investigating.
Compliance.
AML.
KYC.
Customer service.

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PERSONAL DETALIS:
Name : Mohamed Hassan
Marital : Married
Visa status : Employment
Nationality : Egyptian
Contact No. : +971 50 653 9213
Email : Mohamed_hassaneg@yahoo.com
LANGUAGES:
 An excellent command of English and Arabic