1. Tarek Nehad Nassar
30 masakn el zobat , new maadi,cairo-egypt
15/04/1985
002-010-95555-002
Key Skills
• Customer satisfaction
• Customer reporting
• Data processes
• Decision making
Employment History
 Ahli United Bank - Egypt
• Personal Banker Supervisor 11/2012 –
Till present
Ahli United Bank is one of Middle East’s premier financial institutions
Ahli United Bank (Egypt) operates 32 branches across the country. Bank customers can expect that number to grow in
the near future, as Ahli United Bank (Egypt) plans to execute an expansion strategy to serve the needs of customers
throughout the country
Duties & Responsibilities
• Drive and deliver exceptional retail business performance, through the provision of efficient business management,
powerful leadership team development and the achievement of sales targets in the branch.
• Direct and plan the branch selling activities to both existing and potential customers within established policies and
procedure.
• Administer and monitor customer call program, call documentary, and review contact reports made by personal
bankers.
• Present loan requests to the branch manager and RMG authorities for approval.
• Solve problems of non- routine nature (such as validity, insufficient funds and frauds).

2. • Assist personal bankers with problems that involve changes or special handling instructions.
• Ensure the proper implementation of permanent supervision system.
• Supervise, cross- train, coach and develop staff to handle several products effectively.
• Lead promotion launches where appropriate.
• Maintain professional and business relationships to increase visibility of the bank to more community areas.
• Maintain awareness of different economic, financial and banking conditions and assist in the branch yearly plans in
corporation with the branch manager.
• Keep knowledge of CBE regulations, accounting procedures, as well as various payment systems.
• Ensure the correct functioning and implementation of permanent supervision system, compliance, money laundry
and KYC rules at the branch.
• Have good knowledge of banks operating system, Equation, ATM etc….
• Should inform the Personal Bankers about all products.
• Ensuring that all Personal Bankers read the SOPs.
• Ensuring that all brochures are available in the branch and on the personal bankers’ desk.
• Should provide the training to the personal banker in a proper way.
• Motivate staff and ensure they are recognized.
• Share knowledge, experience and best practices with team members.
• Manage customer complaints by taking ownership and resolving in a timely manner.
• Provide direct feedback constructive feedback to others.
• Be a role model for all personal bankers.
• Assist in achieving the branch target.
• Check all documents before sending for approval to Risk Department.
• Checking the checklist for all opening A/C.
• Handling customer complaints and their request for different information.
• Taking customer instructions, ensuring proper action of customer requests.
• Ensuring to provide good customer service in the branch.
• Performs other related duties as assigned

3.  Commercial International Bank (CIB)
• Sales & service representative 11/2006 –
08/2012
Commercial International Bank (CIB) is the leading private sector bank in Egypt, offering a broad
range of financial products and services to its customers, which include enterprises of all sizes,
institutions, households and high-net worth individuals. The Bank strives to provide clients with
superior financial solutions to meet all of their financial needs. Having the strongest brand equity
rightfully places CIB as the bank of choice for over 500 of Egypt’s largest corporations. Moreover,
CIB shows tremendous upside potential within the bourgeoning Retail and SME Banking markets.
Through its superior management, high operating standards, corporate governance best practices
and premier training programs, CIB has succeeded in becoming the most profitable commercial
bank operating in Egypt for more than 35 years
Duties & Responsibilities
• Ensuring the smooth running of basic banking transactions.
• Looking after the short term and long term funding requirements of business clients and individual customers.
• Advising clients on mortgages and raising loans.
• Building relationships with high net worth individuals.
• Answering any financial and banking queries.
• Contributing towards policy making.
• Providing advice on investments.
• Maintaining a professional image at all times.
• Working closely with small and medium sized businesses.
• Managing and monitoring the performance of bank employees.
• Putting into effect new procedures and policies passed down from Head Office.
• Handling customer queries face to face, over the phone or via correspondence.
• Marketing new financial products or services.
• Advising companies on how to effectively use their money to grow their business.
• Presenting information clearly to customers, work colleagues and third parties.
• Representing the bank within the local community.
• Verifying customer data to detect and identify financial fraud.
• Opening new bank accounts for individuals and also companies.

4. PROFESSIONAL EXPERIENCE
• Thorough understanding of banking procedures.
• Knowledge of foreign currency.
• Developing processes that reduce the time taken in processing loan applications.
• Presentation and sales skills.
• Comprehensive understanding of industry and regulatory laws and regulations.
Education
Modern academy in Maadi - Cairo
Bachelor degree of accounting 2006
Training
• Superior Quality Service by West Gate Consultants
• Customer Service Excellency at CIB.
• Selling skills by Quest Consultants.
• Forgery and falsification at CIB
• The globecon group Anti money laundering ( version 1.0 )

5. Personal profile
• Dependable and truthful.
• Ability to keep calm under pressure.
• Self-starter.
• Highly disciplined.
• Having the ability to work accurately.
• Attention to detail.
• Relationship management.
• Excellent negotiating skills.
• Comprehensive understanding of client confidentiality.
• Ability to motivate subordinate
References available on request

6. Personal profile
• Dependable and truthful.
• Ability to keep calm under pressure.
• Self-starter.
• Highly disciplined.
• Having the ability to work accurately.
• Attention to detail.
• Relationship management.
• Excellent negotiating skills.
• Comprehensive understanding of client confidentiality.
• Ability to motivate subordinate
References available on request