Ahmed Mohamed Reda Mohamed Oncy is a 27-year-old Egyptian male seeking a new position. He has a bachelor's degree in mechatronics engineering and has taken several technical courses. His work experience includes multiple summer internships providing automotive maintenance and customer service training at Nissan and Jeep dealerships from 2008-2012, culminating in a role as a service advisor from 2012-2014. He is currently a service advisor at Volvo but is willing to leave after one month notice. He has strong technical, communication, and problem-solving skills and references are available upon request.

1. Personal Information
• Name: Ahmed Mohamed Reda Mohamed Oncy
• Nationality: Egyptian
• Date of Birth: 19/08/1988
• Age:27
• Gender: Male
• Military Service: Served
• Address: 267 Ali Hamdy EL Gamal ST. /EL- Narges /
New Cairo / Cairo / Egypt.
• Mobil: 002-01017480164
• E-mail: ahmed2reda@hotmail.com
Scientific Qualifications, Training courses and Seminars
• Bachelor’s degree in Mechatronics engineering from ( Arab Academy for Science ,
Technology and Maritime Transport )
• Grade: Good
• Graduation Project: Intelligent Automated Storage and Retrieval System phase II
• Grade: Excellent
Skills:
• Microsoft Office ( Word, Power Point, Excel, Internet Communications )
• Matlab Program, Labview Program ( Mechatronics Engineering Application )
• AutoCAD Program, Solid Edge Program ( Mechanical engineering Application )
• N-STEP I ( Nissan Service Technician Education Program )
• Total Quality management ( Brooklyn Academy Egypt )
• Classic Control ( Jelecom Company )
• Automotive Service Advisor Course ( The National Academy for Science & Skills –
NASS Academy )
• Mother Tongue: Arabic ( Excellent Reading and Writing)
• Other Language: English
Self-assessment Understanding Speaking Writing
English Skills
Listening Reading
V.Good Excellent
V.Good V.Good

2. Knowledge and Experience
 Company: Ezz Elarab Automotive Group (Jeep, Chrysler, Dodge).
Department: Maintenance.
Job Title: Summer Trainee.
Start at: May 24th
2008.
End at: July 24th
2008.
Summary: The training was in engine components, cooling system, brake system,
transmission and suspension and trained how to install some parts.
 Company: ELSABAA Automotive (Nissan).
Department: Maintenance.
Job Title: Summer Trainee.
Start at: June 1st
2009.
End at: October 1st
2009.
Summary: The training was in booster turbo charger, types of engines, fault tracer manual or
by using the device of the car and how read the wiring diagram and how to distribute works in
the workshop to the technicians according to their efficiency and also their target.
 Company: ELSABAA Automotive (Nissan).
Department: Maintenance - Reception.
Job Title: Summer Trainee.
Start at: June 1st
2010.
End at: October 1st
2010.
Summary: This training was how to be service advisor (Focus in customer satisfaction), how to
relate with the customer, how to absorb his/her nervous actions, listen to the customer and
don’t interrupt him/her, listen to complain very well, find all possible solution to help your
customer, must be collect all technical information to answer any question.
 Company: ELSABAA Automotive (Nissan).
Department: Maintenance - Reception.
Job Title: Service Advisor.
Start at: July 1st
2012.
End at: December 1st
2012.
Summary: I started officially to relate with customers and practise what i learnt in addition to
how make my customer satisfy and sell spare parts and labours at the same time.
Current position
• April 2014, Service Advisor at Volvo Ezz Elarab Automotive Group.
• Notice period: After month.

3. Personal Qualities
• Leadership qualities and problem solving abilities.
• Excellent communication and strong interpersonal skills.
• Tact, persuasion and negotiation skills while dealing with customers and staff.
• Acts as an active member of the management team.
• Proven interpersonal communication skills with clients and staff members.
• Ability to multi task efficiently in high pressure environments.
• Confident and at ease in interactions with individuals at all levels.
• Adapts easily to new concepts and responsibilities.
• Perform effectively both, in a team and individually.
• Reliable, proactive, result oriented with a strong work ethic.
• Proven ability to deal with varied categories of challenging situations.
• Marketing and customer service skills.
• Analytical skills.
• Extremely productive in high volume roles.
Personal Abilities:
 Effective problem solver.
 Confident & Professional Manner.
 Ability to delegate.
 Organizing.
 Team Player.
 Remain Calm under pressure.
References
Available upon request (Notice period- After month)