1. Rupali Arora
Application Support Engineer
Arora3711@gmail.com
9871599833
SUMMARY
 Professional technical associate with Wipro Technologies
 Expertise in Telecom Revenue Management and Maintenance of Revenue Assurance and
reconciliations
 Worked with the end customers to review and resolve their issues for Revenue Management
 Responsible for the Revenue Assurance, Revenue Management, builds and deployment on UNIX
and Linux servers, accept the faults received by the clients through mails and tools, identify the issue
on our application and if needed provide a configuration change or code fix for the issue after the
approval from the in life customer managers.
 Expert in developing PLSQL scripts, UNIX shell scripts for the automation of the monitoring of the
application and to reduce the overhead on the resource by automating the business regular works.
 Key strength is verbal and written communication and interaction with the customers.
 Worked on Revenue Management and Mediation.
 Well-Versed with Software Development Life Cycle / Process / Methodologies / support
Frameworks.
 Excellent problem solving and debugging skills. Willingness to learn and master the latest cutting-
edge technologies.
 An excellent team player with very good communication skills.
OBJECTIVE
To become a successful professional in a highly competitive technological world where performance is
rewardedwithnewchallengingresponsibilitiesandtoserve areputedgrowthorientedindustryinthe fieldof Support
and Maintenance.
TECHNICAL EXPERTISE
Technologies/SDKsworkedon : UNIX shell scripting,PL-SQL,C,Java
OS familiar with: UNIX,Windows7 / 10
Database: Oracle 10g
Tools: Wedo-RAIDApplication,Eclipse,SQLdeveloper,Toad,
WORK EXPERIENCE
ApplicationSupport Engineer
WiproTechnologies
April 2014 to present
 Worked in Vodafone UK account for maintenance and support of the application (RAID) that is
responsible for revenue assurance for the project.
Rolesand Responsibilities
 Analysingthe codesforany bugs,troubleshootingissues,applicationsupportfunctions,deploying
the codes on test servers and testing for any issues and then deploying on live.

2.  Workedon UNIX shell scriptingand buildvariousscriptsfor the automationof business regular
works.
 Providingpostdeploymentsupportforupgrades/ changes/ enhancementsdone onproduction
(Live) Environment
 Worked on SQL Developer 2000, RAID tool, HP Performance management tool, Citrix, Toad.
 Have taken the responsibility of deployment, raising change request and coordinating with the
other teams to maintain 100% SLA.
 Analysing and investigating defects and faults, and tracing them till final resolution, developing
shell scripts, developing PL/SQL codes and test them on test environment.
 Good Knowledge of Software Development Life Cycle (SDLC).
 Prioritizes requests in accordance with agreed service level agreement.
 Within own area of knowledge; follows agreed procedures to investigate issues and other
requests for support and determines appropriate actions to take.
 Interface with the 1st line support and development team.
 Provide support for application build and releases.
 Application Monitoring.
 In accordance withagreedprocedures;monitorsapplicationsystems.Asapart of thiscarries out
regular scrutiny of the application software, systems software for proactive maintenance.
 Provides correct responses to requests for support by means of, for example: making
modifications to system parameters, developing workarounds or site-specific enhancements,
reconfiguring systems, changing operating procedures, training users or operations staff,
producing additional documentation, or escalating requests to systems development staff or
software suppliers.
 Performance and Capacity Reporting
 Ensuresall work iscarried out and documentedinaccordance withrequiredstandards,methods
and procedures.
EDUCATION
EXAMINATION BOARD/UNIVERSITY NAME OF INSTITUTE YEAR AGGREGATE
B.Tech (CSE) Deemed University Chitkara School of Engineering
and Technology, Baddi
2011 - 2015 76.1%
10+2 CBSE GMSSS-19, Chandigarh 2009 – 2011 66.4 %
10th
CBSE D.C Model Sr.Sec.School,
Panchkula
2008 – 2009 85.6 %
HOBBIES
 Cooking, Playing guitar and Listening Songs.
PERSONAL DETAILS
Father name : Sanjeev Kumar Arora
Date of Birth : 19-Sep-1993
Gender : Female
Marital Status : Single
Nationality : Indian
Correspondence Address : H.no 1103 D block , G-21 society, Sector -83 Gurgaon
Ph. No. : 09871599833
Languages Known : English, Hindi & Punjabi.