Jose Luis Garcia Jr has over 5 years of experience in help desk support and customer service roles. He is currently a Help Desk Tech at Nortek Inc, where he resolves 10-20 tickets daily and maintains printers. Previously, he worked at Price Rite Supermarket as a Dairy/Stock associate and was Employee of the Month twice. He is currently studying Information Technology at Year Up/Community College of Rhode Island and has earned credits towards an Associate's Degree in General Studies. His skills include fluency in Spanish and basic Japanese as well as proficiency in Microsoft Office, Macintosh, Linux, and Windows Server.

1. Jose Luis Garcia Jr
Providence, RI, 02909 • (401) 533-8699 • josegarciajr47@gmail.com
Skills
 Languages:Fluent in writing, and speaking Spanish; Basic reading, writing and speaking Japanese
 Software: Microsoft Office 2010 (Excel, Access,Outlook, PowerPoint and Word) Macintosh, Linux, VMware
Workstation and Window Server 2012
 Hardware: Desktop and Laptop disassembly, troubleshooting on PCs and Mobile devices
Experience
Nortek Inc. Providence, RI
Help Desk Tech. Tier 1 September 2014 – Present
 Member of the IT Helpdesk Support team providing technical support for IT hardware including printers,
computers, telephones and etc.
 Resolved over 10-20 Help Desk tickets daily using Help Desk ticketing software and direct interactive with
internal customers working on site and remotely
 Responsible for maintaining 5+ printers daily, to ensure high performance
 Provided follow up emails daily to insure that recent issues are not occurring after troubleshooting phase
Key Accomplishments at Nortek:
 Top 20 in Help Desk ticket system, out of 60 (Entire IT)
 Set companies VPN for 118 co-workers and Troubleshot 5 of the companies network server printers
 Asked by CIO to reimage 51 laptops in 1 day and completed project ahead of schedule
 Rebooted and installed MS Office 2013 for 10 towers for donation
Price Rite Supermarket Providence, RI
Dairy/Stock/Carriages April 2011 – Present
 Awarded Employee of the Month twice for consistently exceeding supervisor and customer expectations
 Provide prompt, efficient and friendly customer service to over 30 customers per shift
 Rotate and replenish dairy products seven days a week, working and separating10,000 items and ensure the
highest quality standards are met
 Team lead for the Dairy Department,making sure rules are followed as well as keeping an eye on thousands of
product dates and rotations
Education
Year Up / Community College of Rhode Island Providence, RI
Information Technology Training September 2014 – Present
 Earning 23 college credits towards an Associate’s Degree in General Studies in partnership with Community
College of Rhode Island
 Relevant courses include: Business Writing, Introduction to Computer Applications, Workplace Relationship
Skills, A+ Hardware,A+ Software
 Exceled in VMware course with an A
 Organized data and created formulas with Excel
Classical High School College Prep School Graduate September 2006 – June 2010
 Completed a demanding college preparatory examination school with a High School Diploma
Weber State University Ogden, UT
Graphic Designs September 2010 – December 2010
 Earned 12 credits towards my Associate’s Degree in General Studies
 Co-Captain on the school rugby team
Providence, RI
Interests
 Audio Engineering
 Attended Art classes in CCRI as well as Weber State University
 Help the urban youth with expressing themselves in Hip-Hop through Project 401