Agile Gurugram 2023 I Sandwiches, Trashand Doing the Little Things Right - Munish Malik

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The document summarizes an approach taken by a product team to improve their processes and behaviors. It discusses focusing on small, incremental improvements rather than results and goals. The team started doing small tasks like taking out trash and making sandwiches. They also focused on refinement efforts, working closely with users, and iterative development. This led to a 40% reduction in lead time and learning that focusing on processes through little habits over time improves behaviors and skills more than focusing on goals and results.

Software

Sandwiches , Trash
and Doing the Little
Things Right
@munishmalik

Story of SEAL
ofﬁcer Lieutenant
Commander
Conway*,
who turned
into a gloriﬁed
garbage man.
*Conway is a pseudonym

About me
I’m Munish. Currently, living in Gurugram.
��🇳 ��
🚴 ��󰥜
��
I am a Lead Product Consultant at Equal Experts.
I enjoy cycling and reading books.
I have two kids - 7 and 4 years old.
Thank you for having me!
ProductTank Organiser - Delhi NCR

Coach a strategic cloud platform
team to transform behaviors,
embed new ways of working and
build software delivery capability.

● Loud voices 📢
● Far away from the users 󰳕 ↔👫👫
● Long lead time 🕧
● Efﬁciency > effectiveness ⏱
● Burn out 🔥
��
��

Being small and time bound
Permission to try new ways of working
Ambition to prove out new ways of working
before scaling to the rest of the platform team
Being a ‘glass tube exercise’ - visible but
protected from the rest of the organisation
*courtesy - Jon Dickinson, Chief Commercial Ofﬁce, Equal Experts
Test-tube approach*
�
�

*Conway is a pseudonym
Story of SEAL ofﬁcer
Lieutenant Commander
Conway*, who turned
into a gloriﬁed garbage
man. Served the
collective mission
- from trash to
ﬁghting terrorism.

We wanted to ﬁnd our ways
to take out the trash
and bring the team the
sandwiches .

Supporting the SM in facilitating ceremonies
󰰧
♀
��🏽♀
󰰤
♀
��♂
��🏽♂
󰳕
󰠁
󰳕 ��
Helping the program manager prepare reports
Helping the PO with spreadsheets and backlog
Helping the BAs to craft stories
Supporting developers in solving their problems
Spending time with the QAs to understand their challenges
📊 ��
��

Prioritise building
relationships and establish
trust to create an environment
of safety before coaching

Picture by Lisa Scott - Northumberland/Great Britain - on Pixabay

Constantly thinking about
the result, especially when
the team had failures
previously, puts the team
under immense pressure. 😓
🎯

Target delivery dates
⏰
Quarterly milestones
Release deadlines
Release stabilization activities over the weekend
Personal appraisal goals
… remember the loud voices!
⏳ 📢
��
��

I love deadlines.
I love the whooshing noise
they make as they go by.
“
Douglas Adams
“

"The process is more important
than the result. The result is a
by-product of the process."
"We are so much focused on
the result that we get away
from the process."
"Take care of the process and
the small things; eventually,
you will get the desired result."

Don't focus on the
result? Really?
I wanted more data.

“Forget about goals,
focus on systems instead.”
Problem #1: Winners and losers have
the same goals. #SurvivorshipBias
Problem #2: Achieving the same goal is
only a momentary change
Problem #3: Goals restrict your happiness.
Problem #4: Goals are at odds with
long-term progress.

We started to focus on the
little things.
🔎
🐜
🐜

Current state and explicit policies
Intensiﬁed reﬁnement efforts. Small slices. Similarly sized.
Three amigos
Started working more closely with our users
Speciﬁcation by Example
One at a time. Repeatable. Iterative. Habit.
�� ➰
1 ��
��
��
➰

If you’re looking to improve
behavior or skills,
then shift attention away
from the results and goals,
instead focus on the process
(or the systems).
󰩤

Develop little habits and
improvements. As you
consistently practice them
over time, the big things get
taken care of.
🌀

Thank you
linkedin.com/company/equal-experts/
LinkedIn
@EqualExperts
Twitter
www.equalexperts.com
Website

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Agile Gurugram 2023 I Sandwiches, Trashand Doing the Little Things Right - Munish Malik

1. Sandwiches , Trash and Doing the Little Things Right @munishmalik

2. 📖 🙌

3. Story of SEAL ofﬁcer Lieutenant Commander Conway*, who turned into a gloriﬁed garbage man. *Conway is a pseudonym

4. About me I’m Munish. Currently, living in Gurugram. ��🇳 �� 🚴 ��󰥜 �� I am a Lead Product Consultant at Equal Experts. I enjoy cycling and reading books. I have two kids - 7 and 4 years old. Thank you for having me! ProductTank Organiser - Delhi NCR

5. The ask

6. Coach a strategic cloud platform team to transform behaviors, embed new ways of working and build software delivery capability.

7. Discovery

8. Here’s what we found

9. ● Loud voices 📢 ● Far away from the users 󰳕 ↔👫👫 ● Long lead time 🕧 ● Efﬁciency > effectiveness ⏱ ● Burn out 🔥 ��

10. Photo by hang niu on Unsplash

11. Our Approach

12. Being small and time bound Permission to try new ways of working Ambition to prove out new ways of working before scaling to the rest of the platform team Being a ‘glass tube exercise’ - visible but protected from the rest of the organisation *courtesy - Jon Dickinson, Chief Commercial Ofﬁce, Equal Experts Test-tube approach* � �

13. How did we go about it?

14. One

15. *Conway is a pseudonym Story of SEAL officer Lieutenant Commander Conway*, who turned into a glorified garbage man. Served the collective mission - from trash to fighting terrorism.

16. We wanted to ﬁnd our ways to take out the trash and bring the team the sandwiches .

17. Supporting the SM in facilitating ceremonies 󰰧 ♀ ��🏽♀ 󰰤 ♀ ��♂ ��🏽♂ 󰳕 󰠁 󰳕 �� Helping the program manager prepare reports Helping the PO with spreadsheets and backlog Helping the BAs to craft stories Supporting developers in solving their problems Spending time with the QAs to understand their challenges 📊 ��

18. Learning

19. Prioritise building relationships and establish trust to create an environment of safety before coaching

20. Two

21. Picture by Lisa Scott - Northumberland/Great Britain - on Pixabay

22. Photo by Zhivko Minkov on Unsplash

23. Result Obsession

24. Constantly thinking about the result, especially when the team had failures previously, puts the team under immense pressure. 😓 🎯

25. Target delivery dates ⏰ Quarterly milestones Release deadlines Release stabilization activities over the weekend Personal appraisal goals … remember the loud voices! ⏳ 📢 ��

26. I love deadlines. I love the whooshing noise they make as they go by. “ Douglas Adams “

27. What could be an alternative?

28. Three

29. "The process is more important than the result. The result is a by-product of the process." "We are so much focused on the result that we get away from the process." "Take care of the process and the small things; eventually, you will get the desired result."

30. Don't focus on the result? Really? I wanted more data.

31. “Forget about goals, focus on systems instead.” Problem #1: Winners and losers have the same goals. #SurvivorshipBias Problem #2: Achieving the same goal is only a momentary change Problem #3: Goals restrict your happiness. Problem #4: Goals are at odds with long-term progress.

32. How did we go about it?

33. We started to focus on the little things. 🔎 🐜 🐜

34. Current state and explicit policies Intensified refinement efforts. Small slices. Similarly sized. Three amigos Started working more closely with our users Specification by Example One at a time. Repeatable. Iterative. Habit. �� ➰ 1 �� ➰

35. Outcome

36. 40% ⏬ Lead Time

37. Photo by Brooke Cagle on Unsplash ��

38. Learning

39. If you’re looking to improve behavior or skills, then shift attention away from the results and goals, instead focus on the process (or the systems). 󰩤

40. Develop little habits and improvements. As you consistently practice them over time, the big things get taken care of. 🌀

41. Photo by Loan on Unsplash

42. Thank you linkedin.com/company/equal-experts/ LinkedIn @EqualExperts Twitter www.equalexperts.com Website

Agile Gurugram 2023 I Sandwiches, Trashand Doing the Little Things Right - Munish Malik

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