Presentation held at Crowdsourcingweek.com on October 2018 by Horizon State CEO. Topic: Agile governance - how should central organisations engage decentralised communities.
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Transforming the way Governments & Citizens engage.
CSW @ October 2018
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Agile Governance | The good, the bad & the ugly.
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1 PEOPLE ARE DISENGAGED
11% , Well educated, financially well-off, loud voices, couch potato politics
2 EROSION OF TRUST
sentiments ≠ facts, declining trust | in leadership, in institutions
3 SOCIAL MEDIA = NOT THE RIGHT ENGAGEMENT TOOL
Individual over community, popularity contest vs. real opinion, fake news
4 CIVIC ENGAGEMENT MODELS = NOT WORKING
1:4 years, top down, passive engagement, any progress?
5 GOVERNANCE MODELS = NOT SCALING FAST ENOUGH
Common goals opposition, local issues? Transparency in decision making
DIGITAL AGE | NEW PROBLEMS
6 UNCOMFORTABLE PACE OF CHANGE
New technologies are outpacing regulatory frameworks
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#1 - CONFLICTING PRIORITIES | THE GREATER GOOD?
India’s top 7 challenges
#4 - Sanitation
#6 - Water scarcity.
-- Source: Word Economic Forum 2014
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#2 - TRUST & CONFIDENCE | SAY ≠ BELIEVE
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Adaptive, human-
centred, inclusive
and sustainable
policymaking.
A NEW GOVERNANCE MODEL NEEDED
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PRINCIPLES OF ENGAGEMENT
Collective assessment - problems, design and application of solutions
Robust, Adaptable and Responsive Governance
1 OUTCOME OVER RULES
Governance should favour outcomes over rules-based compliance
1 AGILITY OVER PLANS
1 PARTICIPATION OVER CONTROL
1 SELF-ORGANIZATION OVER CENTRALIZATION
Employ flexible action plans that can adapt to change
open and transparent wide collaboration
≠ check-the-box regulatory compliance
≠ 5 year plans,, legislation driven
≠ rigid decision making by a small group
≠ command & control
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MISSING: ENGAGEMENT FRAMEWORK
Codify | Common ground, trust-based rules, principles | A new type of ‘smart-contract’
Network | Welcome stakeholders everywhere | Terrorist cells?
Advocacy | Respect members’ interests and constraints | Culture – a major influence
Watchdog | Experiment with policy prototyping | Do no harm
Policy | Participate in debate and coordinate regulation | Not the loudest voice
Knowledge | Know what you don’t know | Faster horses?
Delivery | Keep incentives for mass collaboration in mind | Manage behaviours
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The (central) Government
DECENTRALISATION IN SAMOA
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DIGITAL AGE | NEW PROBLEMS
Common law
Emotions & believes
Volunteers
Policies, Procedures & Rules
Rational and Logic
Employees
Efficiency Wellbeing
Continuous Dialogue
Take
Action!
Volunteer! Participate!
Voice
UP!
Refine Listen Learn
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CO-EXISTING? | OLD AND NEW, FOR A WHILE?
Communities
Some stakeholders have very different cultures
from others. “You can get to a point where you
have transparency in certain things.
You don’t need transparency in everything.
You wouldn’t want to run a bank consortium
necessarily that way, at least, in the legacy
world,”
-- Joseph Lubin of Ethereum
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Central
Overall strategy, goals and
core-principles
Experts
Validation & Critical Input
Groups of
Influence
Economics, Law, Social etc.
Community
Leaders
Community leaders act on
behalf
Self-Governing
Communities
PROPOSED ENGAGEMENT FRAMEWORK
Volatility,
Uncertainty,
Complexity,
Ambiguity
Stability,
Certainty,
Simplicity,
Clarity
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Time RelevanceStrategic, 3-5 Years Here and Now
InclusivenessSmall groups of interest Communities and People
EngagementLogic, Science, Numbers, Facts Emotion, Cultural behaviors, about me
ScopeMacro Micro
Central
Overall strategy, goals and core-principles
Interest group
Economics, Law, Social etc.
Experts
Validation & Critical Input
Self-Governing
Communities
Community leaders act on behalfOrganizations
of Influence
GovernanceModel
Decentralized
Centralized
Community Leaders
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Source: World Economic Forum - 10 Lessons about Civic Engagement
EARN & BUILD TRUST | DECENTRALISED GOVERNANCE
Implement cultural change in Citizen engagement whereby local communities drive the process of
development that shapes their lives – creating more sustainable results by having citizens becoming active
agents.
Empower citizens to make their voices heard and incorporate their voices in decision-making processes,
thus increasing the responsiveness of government programs to people’s real needs.
Enable citizen engagement programs to reach larger impact considering the broader context of
government reforms.
Promote psychological and intangible factors such as sense of civic duty and belonging, devoting the citizens
attention towards the shared interests of both citizens and government.
Promote a collaborative and meaningful dialogue between governments and citizen groups. We help
them work together to develop institutionalized methods of receiving and responding to citizen input.
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#1 - DECISION MAKING TOOLS
Secure voting | A blockchain-secured digital ballot box that manages the formal voting process from end-to-end.
Candidates support | Support services to political candidates managing campaigns through the platform.
Decision making tools | Surveying and polling tools for use within community forums to enable effective and interactive decision
making processes.
Votes
Polls
Surveys
Blockchain
Candidates
Information framing
Expressions of
Opinions
Community leaders
Connecting people
Community events
Community led initiatives
Crowdfunding
Donations
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#2 - MOBILISATION
Meaningful Connections | Connecting people and driving communities and organizations forward through events, community-
led initiatives, crowd funding and donations.
Civil Services | Channel for service providers that give members access to industry solutions and financial infrastructure for their
personal and private use.
(1) Decision making +
Open dialogues
Foster trust
Collective mindset
Resource sharing
Capacity building
Shared schedule
FAQs
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#3 - COMMUNITY EMPOWERMENT
Community empowerment | Building stronger communities
through forming open dialogue, fostering trust and harnessing the
power of capacity-building resources.
Roadmap to success | Co-create the road to successful initiatives,
from ideas, to actions, outcomes, success stories and feedback.
Reporting & Analytics | Providing organizations actionable insights
into their communities’ needs, beliefs, values and engagement.
(1) Decision making
(2) Mobilisation
+
Campaigns
Idea definition
Planning
Actions
Outcomes
Success stories
Feedback
Report cards
Trends analysis
Needs
Beliefs
Values
Engagement
Heat maps
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#4 - {DIGITAL} NATION BUILDING
Frictionless Trust | A unique opportunity for direct and dynamic relationships with decentralized participation, removing the need for intermediary
involvement.
Digital Services | Deep integration with providers who supply industry solutions and financial infrastructure that augment and further enable the interactions
between organisations and their members, and making those services available for private use between members themselves.
National Platform | Building stronger communities through forming open dialogue, fostering trust and harnessing the power of capacity-building resources
and the collective wisdom of communities leads to a common methodology accessible to all, nationwide. This standards based approach enables better citizen-
government interactions.
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[Digital] Nation Building
Frictionless trust Digital services National platform
Community Engagement
Community
empowerment
Roadmap to Success Reporting & Analytics
Mobilisation
Meaningful Connections Civil Services
Decision Making Tools
Secure voting Candidate Support Decision making
Votes
Polls
Surveys
Blockchain
Candidates
Information framing
Expressions of
Opinions
Community leaders
Connecting people
Community events
Community led initiatives
Crowdfunding
Donations
Open dialogues
Foster trust
Collective mindset
Resource sharing
Capacity building
Shared schedule
FAQs
Campaigns
Idea definition
Planning
Actions
Outcomes
Success stories
Feedback
Report cards
Trends analysis
Needs
Beliefs
Values
Engagement
Heat maps
Driver license renewal
Pay your tax
Census
Elections
Animal registration
etc
VALUE PROPOSITION
1
2
3
4
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HORIZON STATE | NATION BUILDING
24. Web: www.horizonstate.com
Industry: Blockchain, SaaS, IT. Govt,
Civic Engagement
Founded: October 2017
Incorporated: State of Victoria, Australia
Key Locations:
Melbourne, Australia,
Wellington, New Zealand.
Vancouver, Canada
Contact:
Name: Oren Alazraki
Email: Oren.Alazraki@horizonstate.com
Phone: +61 405 334 896
Editor's Notes
* Introduce myself
* Introduce Horizon State
* It is about engagement
During WEF , agile governance panel
* Policy 30 days 500,000 people responded.
* Census in Australia @ 500m |community project
* agile governance = crowdsourcing framework for government
Personally, I think trust is the major issue.
* Govt engagement with the public - messy
* We fear asking the question and promoting inclusive behavior.
* 1:4 years, 11%, , new tech policy | cryptoWhat if there was a better way?
* Crowdsourcing = not all crowd
* Count every voice, Not every voice count
Think horizontal, not just vertical
Politics is an emotional thing.
What people say and what people believe might be different
This depends on how safe, secure and confident they feel when asked in front of others
Surveys from most credible organisations were betting on Clinton….
If we can’t trust what they say, should we even ask? If so, How should we ask?
Quote written by Sam:
* Infinite memory ,
* Never forget or ignore what you tell me.
* consider everyone's position, without bias
* I will change over time to reflect the issues that the people care about most."
Sam is an AI bot that specialise in politics.
Sam is brilliant, but he cannot save us from ourselves
New set of principles required
Decentraised set of rules, governance=outcomes
No 5 year plan, progressive planning
Experiment when you can create extraordinary things, but carefully consider impact on people
But it goes beyond these principles.
Deify differences
Don’t fail, and don’t Fail fast!
Agile governance ≠ no governance
Culture and tradition may result in conflict views
50 people saying no = wrong
Don’t Experiment with human behaviourExperiment when you can create extorinary things, but carefully consider impact on people
What people say and believe might be different
Samoan 'Ula Fala
360 villages, operate with slightly different laws and behaviours, under one government
Villages cities
Each decentralised node/place = local economy
In china as an example they are building new cities, and measure its GDP independently,
Decentralisation and remittances
not just regional, also horizontal. \ football clubs, political parties, NGOs
We did a lot of research
How do you motivate 5 million people who do not work for you?
WWF example
11% active participation
Does 11% represent the loudest voice?
Employee vs volunteers
We talk about the old vs the new,
New economy, old economy, new thinking, old thinking, new models etc
They are likely to co-exist for a long time.
I am a father, part of a school, church, city, community, region, have hobbies (running club), work with government, on behalf of an employer
We need top-down and bottom-up approach to co-exist
Ask the community, but also apply a level of governance at the top.
Existing agile governance model is not perfect
We have seen this working in high discipline professional environments … like the Military
Questions? Who is accountable?
Who owns the risk? And outcome?
How do we handle culture?
Mobility?
HS suggestion is to work backwards – from people, to leaders, to organizations, back to governments.
Exposing vote results allows individuals to verify their vote was recorded as cast
Their vote was counted toward the total
Not only a select few are able to count votes
Prevents vote rigging where votes magically appear or disappear
Voting by itself is meaningless unless presented in the correct balanced context.
People need to be able to communicate with organisations who represent them at the correct level
Voting requires context, and context requires content