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Managing Change: Transformation for Productive Public Services 6/12/2016


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Tom Symons presentation

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Managing Change: Transformation for Productive Public Services 6/12/2016

  1. 1. Connected Councils – a vision of digital government Tom Symons @tomwsymons 6th December 2016
  2. 2. Investments - in early stage companies, social enterprises and venture intermediaries Research & Analysis - understanding how innovation happens and how to support it Innovation Skills – supporting abilities to innovate via tools, training, networks Innovation Lab - supporting innovation in governments, local authorities and civil society
  3. 3. Digitisation of local government is not about paying bills online. It’s about working differently with residents, business and service providers to solve social challenges.
  4. 4. Digitisation in the UK has been ad-hoc, with little support from central government
  5. 5. Summary of 2025 Vision 1. Seamless online services 2. Collaborative and preventative relational services 3. Ambitious place-shaping role 4. New ways of working and using resources
  6. 6. 1. Seamless online services • Digital platforms enable residents and businesses to access services and connect to other users • Personalised content (jobs, democracy alerts, services); algorithms tailor language and medium • Fully digitised back office with all data shared
  7. 7. Personalised portals enabling people to see transactions with all services Designing services for access blend of offline and online touchpoints, smooth pathways, jargon-free Algorithmic content using location data to provide hyperlocal information about events, services
  8. 8. 2. Supporting relational services • Self-management. Digital technology allows people to manage their own conditions • Social action. Greater reliance on people and communities – and digital tools to incentivise social action • Prediction. Earlier intervention aided by greater diagnostic and predictive tools, such as predictive risk models
  9. 9. Encouraging social action timebanking and other tools to incentivise volunteering and mobilise local people Predicting problems and making timely interventions using data to spot anomolies, indicators, and target interventions Helping people manage their conditions tools to help people monitor their health, draw on wider social support networks, support carers, and change behaviour
  10. 10. 3. Place-shaping: local governance and economic growth • Procurement. Procurement platforms and online exchanges have opened up public procurement • Business support. Councils offer analytical and mapping tools to support local businesses • Civic engagement. Councils engage citizens in everyday decisions on budgeting, planning, contract management
  11. 11. Driving economic growth tools to open up public contracts, connect businesses, map networks or plan start-ups or expansions Local governance tools to inform and consult, involve and collaborate, or engage people in deciding how budgets are allocated
  12. 12. 4. Transforming how councils work • Councils look like tech start-ups: lean, agile and data-driven • Large web of innovative partners; blurred lines between insiders and outsiders (more staff are freelance, part-time) • Problem-solving. Multi-agency working norm; use full toolbox of RCTs & experiments, predictive algorithms, data analytics • Sharing assets. Fluid use of public space, tech, workforce; ready for sharing, reorganisation or change
  13. 13. Skills for the digital age bringing in external expertise, training up staff, encouraging more flexible working Smart use of data sharing data with services and partners; open data and innovation; performance data and deep visibility; feedback loops Sharing space and assets cloud-based software, tools to help staff work remotely and improve meetings; digital platforms to share public space, equipment
  14. 14. 1. Digitise transactional services and back office by 2020 2. Define and continuously update data standards 3. Create a market for new digital products if not met by off the peg solutions 4. City regions establish Office of Data Analytics
  15. 15. More info blications/connected- councils-digital-vision- local-government-2025 Comments, questions? @tomwsymons