This document discusses how to integrate user experience design into the Scrum agile development process. Some key points: - Scrum is an agile process that focuses on iterative development through short sprints, daily stand-ups, and retrospectives to improve. UX design fits well by focusing on user research, wireframes, and testing each sprint. - Roles include the Product Owner who defines features and priorities, the Scrum Master who removes barriers for the team, and a cross-functional team that includes UX designers, developers, and QA. - Each sprint the team commits to completing user stories or features in a "Definition of Done" state, with demos for the Product Owner.

1. Scrum and User Experience Design: Bringing Great Design into the Agile Process Patrick Neeman, Usability Counts Mike Vincent, MVA Software

2. Scrum A process for managing complex projects. Stay small: Focus on smaller, measurable increments Staying in communication: Short meetings to encourage more short meetings between fewer team members Stay transparent:Inspection is dependent on transparency.

3. Scrum… Works Well Existing products Smaller teams Projects with no existing methodology Projects with existing technology but a failed approach Dedicated teams Jack of all trade team members Doesn’t Work So Well Undefined, new products Larger teams and projects Teams with members on several projects Without a strong team in place Specialists

4. Scrum Sprint Process Daily: Talk about yesterday, today, tomorrow(15 minutes) Take longer conversations offline Retrospective: Change the process to make it better(1 hour) Don’t change Product Backlog (list of features) once sprint has started Week 1 Week 2 Daily Meeting Daily Meeting Daily Meeting Daily Meeting Daily Meeting Daily Meeting Daily Meeting Daily Meeting Daily Meeting Daily Meeting Retrospective Meeting Sprint 1 Sprint 2 Sprint 3 Sprint 4 Sprint 5

5. Product Owner Defines the features of the product Agency: Client is Product Owner Company: Product Manager/UX Lead is Product Owner Manages project features and releases to optimize return on investment (ROI) Inspects increment and makes adaptations to project after end of sprints Can change features and priority every X days, but not in the middle of a Sprint

6. Scrum Master Ensures that the team is fully functional, productive and improves quality Enables close cooperation across all roles and functions and removes barriers Shields the team from external interferences Ensures that the process is followed Teaches Product Owner and Team how to fulfill their roles Not a dedicated role, but it’s nice if this it the UX team member

7. Roles and Responsibilities Team Cross-functional, seven plus/minus two members Example: 1 UX Designer, 3 Developers, 2 QA Self organizing Manages itself, its work and its process Commits to what it feels it can accomplish Limit team to 45 hour work weeks for measurable results Collaborates with Product Owner to optimize value Demos work results to the Product Owner as much as possible Hallway usability testing

9. Done defines the current technical capability of the team.

10. Typically, Done should include everything needed before deployment.

11. Done may be a stub page or a process that requires human intervention.

13. Documentation Plan Just enough – it’s what you have to say and what you don’t have to say Overall style guide High level use cases / user stories Light wireframes, 3 by 5 cards, hand written notes Don’t update what you don’t need Detailed test plans (definition of done) Pass / Fail The only deliverable that counts is the final product

14. Corporate Espionage Sprint Plan Where User Experience / QA fits in Work one sprint ahead Wireframes Test Plans Test driven development Unit tests defined by requirements Test plans are written to define completing requirements Schedule a sprint or two for user research

15. Product Backlog User Research – Sprint 1 UX Scoring Architecture – Sprint 2 Claim Card – Sprint 2 UX Play Card – Sprint 2 UX Sign In – Sprint 2 UX Sign Up – Sprint 3 UX Pick Card – Sprint 4 UX Score Card – Sprint 4 UX

16. Example Product Development Team agreed to… Two week sprints Daily 15 minute meetings Retrospective, no more than one hour, talk about process One sprint on user research Everyone gives estimates, fill 80 percent of their schedule (8 of 10 days) Developers need breathing room UX’ers need drinking, research time With further sprints, estimates will become more refined

17. Example Product Development

18. Sprint Backlog 1 Developers Set up development environment Set up testing environment User Experience / QA User Research What is the game Who is the target audience Plan with product owner the first few sprints Plan a design pattern Claim Card

19. Sprint Backlog 2 Developers Scoring Architecture Build Of Pages/Stubs Claim Card User Experience / QA High level use cases High level site map -- Establish Pages/Stubs Play Card

20. Sprint Backlog 3 Developers Create Pages/Stubs Play Card User Experience / QA Pick Card Score Card A/B Testing of Claim Card

21. Sprint Backlog 4 Developers Play Card Score Card User Experience Claim Card Refactor

22. Retrospective What did we do well What didn’t we do well Is our Product Owner Happy? Produce working fully tested software Did not produce unnecessary stuff Metrics Look at key reports

23. Example Burndown Charts