SlideShare a Scribd company logo
Unleashing Your Silent Majority:
Turning Employees into Brand
Advocates
Which Type of Advocacy is Right for You?
CUSTOMER ADVOCACY EMPLOYEE ADVOCACY
BOTH!
Employee Advocacy Defined
Why Employee Advocacy?
Source: 2016 Edelman
Trust Barometer
“Ignite your most powerful
advocates, your employees”
People trust peers more
than CEO’s, 63% vs. 49%.
WHAT IF…
YOU LET YOUR EMPLOYEES BE
YOUR BRAND STORYTELLERS?
“Leveraging employees as brand ambassadors was an innovative and new
social media strategy for IBM. The results exceeded our expectations .”
What Our Customers Say
“We know employees are already on social having conversations. They’re
passionate and want access to the latest BMW Group information.”
Amber Armstrong, Social Marketing Director @ IBM
Andrew Cutler, Internal Communications Manager @ BMW
“We use Dynamic Signal to drive more employee engagement for
marketing campaigns. Social is part of the Domo culture”
Julie Kehoe, VP Communications @ DOMO
HR & Company
Culture
A Solution for Every Department
Sales &
Marketing
Leads
Internal
Communications
Brand
Awareness
Event
Promotion
Increase Brand Awareness by 14X Drive 25% More Sales Leads Decrease Cost Per Lead by 12%
Best Practices & Strategies
When Launching an Employee Advocacy Program
 Focus on the user experience
 Ensure ease of use (mobile and social)
 Select a group of socially savvy early adopters
 Incorporate execs that will lead by example
 Implement content employees will want to share
 Add gamification and recognition
#1 in Employee Advocacy
Three Takeaways
1. Involve customers & employees
2. Implement technology to automate & scale
3. Develop a strategy first
Advocamp: Pavey Purewal

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Advocamp: Pavey Purewal

  • 1.
  • 2. Unleashing Your Silent Majority: Turning Employees into Brand Advocates
  • 3. Which Type of Advocacy is Right for You? CUSTOMER ADVOCACY EMPLOYEE ADVOCACY BOTH!
  • 5. Why Employee Advocacy? Source: 2016 Edelman Trust Barometer “Ignite your most powerful advocates, your employees” People trust peers more than CEO’s, 63% vs. 49%.
  • 6. WHAT IF… YOU LET YOUR EMPLOYEES BE YOUR BRAND STORYTELLERS?
  • 7. “Leveraging employees as brand ambassadors was an innovative and new social media strategy for IBM. The results exceeded our expectations .” What Our Customers Say “We know employees are already on social having conversations. They’re passionate and want access to the latest BMW Group information.” Amber Armstrong, Social Marketing Director @ IBM Andrew Cutler, Internal Communications Manager @ BMW “We use Dynamic Signal to drive more employee engagement for marketing campaigns. Social is part of the Domo culture” Julie Kehoe, VP Communications @ DOMO
  • 8. HR & Company Culture A Solution for Every Department Sales & Marketing Leads Internal Communications Brand Awareness Event Promotion Increase Brand Awareness by 14X Drive 25% More Sales Leads Decrease Cost Per Lead by 12%
  • 9. Best Practices & Strategies When Launching an Employee Advocacy Program  Focus on the user experience  Ensure ease of use (mobile and social)  Select a group of socially savvy early adopters  Incorporate execs that will lead by example  Implement content employees will want to share  Add gamification and recognition
  • 10. #1 in Employee Advocacy
  • 11. Three Takeaways 1. Involve customers & employees 2. Implement technology to automate & scale 3. Develop a strategy first

Editor's Notes

  1. “Leveraging employees as brand ambassadors was an innovative and new social media strategy for IBM. The results of the IBM Verse launch exceeded our expectations with 55,000 new product sign ups in the first two weeks, 100M impressions, 600,000 clicks. Equivalent paid media savings of $2M” Amber Armstrong, Social Marketing Director @ IBM “We know employees are already on social having conversations. They’re passionate and want access to the latest BMW Group information. We’re really excited about the possibilities around the next phases of the program” Andrew Cutler, Internal Communications Manager @ BMW “We used Dynamic Signal to drive more employee engagement for marketing campaigns and it resulted in a 9.6% conversation rate, which is crazy good. Social is part of the Domo culture” Julie Kehoe, VP Communications @ DOMO