This document outlines an advanced strategic management program for senior staff at First Bank Plc. The program aims to sharpen skills in operations management, improve service delivery, increase the customer base, and help the bank retain its leadership position. It will use case studies, lectures, exercises and assessments to train participants on strategic management, funding, quality control, performance, and stakeholder management. The goal is for participants to develop strategic thinking that contributes to the bank's business goals and improves operational efficiency.

1. i.
This is an advanced strategic management
programme directed at sharpening the skills of
the senior management staff of First Bank Plc.
ii. It will provide a general overview of advanced
operations in the financial service industry
iii. An in-depth overview of advanced operations
management in First Bank of Nigeria Plc

2. Course Objectives
iv. The strategic management of the bank’s
processes and stakeholders will be considered.
v. The essence of the above is to develop in
participants the capacity to think, plan and act
think
strategically with the view of contributing to the
overall business goals of the Bank.

3. Course Objectives
vi. To improve service delivery standard of the
Bank and lead to increase in customer base.
vii. Ultimately, the course will impact positively on
the Bank’s profitability, market share and retain
its 1st leadership position in the industry.

4. Methodology
Pre-Course Selection
 A set of case studies testing the knowledge of
participants in Banking Operations at strategic
management level will be provided by BZMC but
administered and graded by First Academy.
 The cases will enable the participants:
 To state background information
 Ask the right investigative questions
 Identify key issues raised by the case
 Proffer immediate and longer term solutions.

5. Methodology…2
a. Pre-course reading to form basis of class
discussions and lecture (BOFIA, Bill Of
Exchange Act, CBN Regulations/
Guidelines, etc.)
b. Class Lectures using prepared lecture
notes, class exercises, role plays.

6. Methodology…3
MODULAR FORMAT:
1. A general introduction to the course
2. Operations Management.
3. Funding and Cash Management
4. Resource Management
5. Total Quality Management (TQM)
6. Performance Management
7. Customer Service Management
8. Stakeholder Management
9. Strategic Management
10.The Role of the Middle Office.

7. Methodology …..4
• Case Study exercises to achieve the
purpose of inculcating in participants the
advance techniques of problem solving
and decision making under different
scenarios.
• Post course assessment to test level of
comprehension of the course modules.

8. Methodology…4
• Post course Assessment test will be
administered on the last day of the course
• The result of the post course assessment
will give an indication of the skills
improvement that the trainees have made
at the end of the course
• A report of the Post course Assessment
will be sent to the Academy

9. Methodology…5
• Post course assessment questionnaire to
obtain feedback from participants to
identify areas of improvement.
• On the Job Assessment – Visible
improvement in the divisional/
departmental performance of participants.

10.  The selection process enables the Academy to
determine more accurately and objectively, those
suitable to participate in the programme.
 Because, we would adopt learner-centred approach,
participants will be motivated to acquire modern
strategic management tools.
 Group/Syndicate discussion will assist the participants
to take ownership of learning and provide
opportunities to share ideas among team members.

11.  The bank delivers a relevant and specific
training need to the identified management staff
 This translates to tremendous improvement in
the Bank’s operational efficiency.
 The ultimate benefit is increase in customer
base and profitability of the bank.

12. WHY BODE ZAKARI MANAGEMENT
CONSULTANTS
• Bode Zakari Management Consultants
has a team of passionate, committed,
qualified and experienced individuals
whose pride is in partnering with
organizations to achieve visible and
measureable success in their set
objectives.