This document provides a summary of Flordelis "Lis" Sendon's professional experience and qualifications. She has a diploma in Business Administration Management as well as three other educational achievements and five years of experience owning and managing a multi-tasking business. She is skilled in MS Office, accounting software, project management, sales, marketing, administrative work, and customer service. She has over eight years of work experience in various roles, including as an administrative assistant, business owner managing a cleaning company, and a community care assistant providing home care. She is seeking an administrative position where she can utilize her communication, collaboration, and problem-solving skills.

1. Flordelis “Lis” Sendon
Coral Spring Place NE, Calgary AB
587.433.1101/403.798.6464
fcajes_saudi2002@yahoo.com
Professional summary:
Dedicated professional with a diploma in Business Administration Management and three more
education achievements. Achieved five years handling/owned multi-tasking business. Mindful
with powerful/positive ideas in every problem, technology savvy in all computer software
programs. Worked for 8 years in different areas but doing great in it. Knowledgeable in many
aspect businesses related and Customer Services/ Administrative job.Excellent in
communicating with clients and team members. Can speak 3 languages.
Skills/ Qualification:
o MS office 2010 Proficient
o Simply accounting
o Project Management
o Business Management
o Trained CRM software
o Accounting/Payroll
o Excellent communicator
o Strong Collaborator skills
o Sales and Marketing Management
o MS Outlook/ MS Access
o Critical thinker
o Human Resource Management
o Encoding Data/ Data processes
o A d m i n i s t r a t i v e / Re c e p t i o n
Management
o Experience Customer Services
o Risk Taker
Education:
Diploma Business Administration Management Reeves College 2016
Certificate Health Care Aide Robertson College 2014
Diploma Computer Programming System Technology Inst. 1999
Degree Midwife/Nurse Christ the King College 1996

2. Experience:
Intern Administrative Assistant Nov 2016
Diversified Staffing
Duties:
o Greeting of visitors, applicants and
colleagues
o Answers incoming and out going
phone call with multi-line connection
-two companies connected
o Setting clients appointment
confirmation
o Send emails for confirmation
appointment
o Encoding data in the system
o Filing documents invoices and
cheques
o Operation of office
equipment( scanning, copying, faxing
and printing)
o Inquiring website job posting
o Software: MS 2010
o Updating Files in the system
o Setting up candidates for software
testing
o Familiar in daily routine in business
process
Business Owner 2012-present
Glorious Cleaning Company
Duties:
o Managerial 10-15 employees
o Manage contract for 15 clients
o Recruitment and Retention of
employees
o Manage business supply and demand
o Analyzing clients’ needs
o Budgeting
o Problem solving
o Maintaining client good relationship
o Accounting
o Payroll
o Operation management
o Manage Health and Safety regulation
Community Care Assistance (CCA)
Carewest Beddington 2012-2015
Duties:
o Field/Home care assistant
o Care of elders in the home
o Assisting client daily routine
o Care and assisting personal hygiene
o Assisting client for medication
o Wound dressing
o Companion clients at home
o Assisting clients shower
o Connecting and communicating
clients’ needs
o Following care plan orders
o Direct communicators to clients and
to the staff
o Focus on client’s satisfaction