1. LAILA ALBLOUSHI
0501338995
Abu Dhabi laila.m.a@outlook.sa
PERSONAL INFORMATION:
Name : Laila Murad Albloushi
Nationality : Omni
Date Of Birth :29/08/1984
Place of birth : Abu Dhabi
Personal Status : Single
Mobile No. : 0501338995
Address : Abu Dhabi
Professional Profile
Disciplined, organized and have a strong sense of responsibility.
Excellent communication and interpersonal skills combined with strong customer
Service.
Analytical and problem solving skills.
Proficient in Windows, MS Office, WordPerfect, Excel, PowerPoint and Internet
Research.
Highly adaptable and able to work in a multicultural environment, as part of a team
and independently with minimum supervision.
2. Work History
2007- Employee in Weatherford Bin Hamoodah as Public Relation Officer.
2012
Duties:
Preparing Travel Cards for employees and documents for renewal
Adnoc and Adco.
Preparing Security Pass for employees and documents for renewal.
Preparing documents for Visa Renewal for Emigration.
Preparing application forms and documents for embassy.
Preparing employee letters for immigrations.
Managing a systematic confidential filling of all documents.
Keeping an up to date record of all travel card renewals and security passes.
3.
Laila Albloushi 0501338995 laila.m.a@outlook.sa
Jan/2012- Nov/2015 Employee in Abu Dhabi retirement Pinions & Benefits Fund as Receptionist
and customer service officer
Duties:
Receptionist:
Answering all incoming calls / emails and re-routing them to relevant parties.
Looking after the 'visitor' book and security passes.
Meeting and greeting visitors ensuring they are signed in and inducted.
Pick up and deliver the mail.
Ensuring that the reception area is tidy and clutter free. Ability to deal with all
ages, especially adults and people with special needs.
Responsible to handle customer service line inquiries and transactions
effectively.
Help the other department if they need any help.
Receive tenders and recorded then sent it to the employee in charge.
Receive files for companies as suppliers and recorded then sent it to the
employee in charge.
Communicate with entities to complete data that required to the pension.
Participate in web services project for entities.
Participate in the activates of the pension Fund.
Outcome mail.
Reporting any problems to the office manager.
Dealing with customer in customer services in pension.
Communicate with pensioners to update their information.
Participate in internal excellence award.
Customer service officer:
Issue certificates for pensioner, beneficiaries, previous service, pensioner card, and new
member.
Help the entities in the web service to access the account ( entity registration, Member
Registration, member termination ,member transfer , additional of previous service ,
upload monthly contribution, upload invoice ,create user name and password ,update
employee data, help the entities in communication center and all transaction for pension
Fund)
4. Laila Albloushi 0501338995 laila.m.a@outlook.sa
KEY SKILLS AND COMPETENCIES :
Excellent telephone manner.
Can offer a warm & friendly greeting to visitors.
Smart, presentable appearance.
Ensuring a efficient running and operation of the Reception Desk.
Good organization and prioritization skills.
Self motivated, proactive & hardworking. Ability to listen and anticipate.
Fully aware of all Health & safety legislation relating to office work.
Good IT skills Word, Excel, Email and Internet. Accept and adhere to
the need for strict confidentiality.
Excellent communications and customers skills ( eligibility to deal with
difficult customers ).
Education
2002-2006
Diploma in Business, (Sohar University, Oman)
3 Months in British Council, Abu Dhabi
2002
High School Certificate (Al Mafraq School, Abu Dhabi)
Training:
International Bribery & Corruption Global Edition.
Radiation Awareness.
Anti-Corruption Manual Training CBT.
Environmental induction.
Quality Assurance and Quality control.
References
References are available upon request.
