1. Amy Kim Jackson
46 Parvet Avenue
Droylsden
Manchester
M43 7SB
Mobile number- 07454791062,Email- amykj92@gmail.com
Personal Statement
I am a confidentand organised person,who loves to get involved with differenttasks and enjoy learning new
skills and improving on currentones. I am a capable and responsible person, Iwork well individuallyand as part
of a team. I am very proud of the things I have achieved so far and would like to keep adding to my listof
achievements. Iam very ambitious and would love to keep working my way up in my career by gaining more
experience and skills.I am focused a very good listener and kind hearted person. I love working with customers
and helping people receive a better service.
Key achievements
 Completing two years of college receiving an NVQ level 3 and two adult level 2 tests.
 Passed firstaid and manual handling.
 Raising moneyfor diabetes UK.
 Completing customer service level 2 NVQ
 studied sage 50 online course (funded bymyself)
Education
Droylsden high school for girls (2003-2008)
 8 GCSE passes (Grade C or above including Science double award,Health and social double award
and I.T double award)
Ashton Sixth Form College (2008-2010)
 Level 3 NVQ diploma in Health and Social Care and Early Years.
 Adult NumeracyLevel 2.
 Adult Literacy Level 2.
Mantra Learning (2011 to 2012)
 Customer service diploma level 2.
 Key skills in English and Maths.
 Technical skills certificates.
 COSHH Certificate.
 Health and safety.
Sage 50 certificate passed 2013
Experience.
Ocean finance
Mortgage and Loan Administrator (June 15 – Current)
 DIPs for mortgage lenders

2.  Postin – including new business
 Scanning and certifying
 Creditsearches
 Loan and mortgage applications and packs
 Providing help to advisors and Case manager
 Land registry searches
 Updating files
 Creating new files
 Using various differentprogrammes to work with loans and mortgages
 Updating password sheets
 Sending outdaily postlogs
 Stationary
 Advance/ signable documents
 Answering calls from lenders- sometimes customers ifbusy
 Returning customer originals
 Closing down files
 Completing customer files
 Updating dailypipeline sheets on excel
 Checking fee and broker fees in
 Checking invoices
 Collecting cheques
 Arranging valuations with a panel of surveyors on their own site
 Setting tasks to chase valuations for myselfand case managers
 Completing mytasks dailybefore finish
 Requesting items from lenders ( e.g BSQ + Consents)
SupportAdministrator,Think Insure (Nov 14 – June 15)
Supporting all insurance products from an admin pointofview. This included (butis not limited to):
 Dealing with paperwork queries
 Post
 Stationary Ordering
 Daily Stats
 Working with various underwriters to resolve any queries and ensure BAU
 Looking after the Think Insure Business SupportInbox
 Providing adhoc reports to Team Leaders
 Cancelling policies thatare more than 3 months in arrears
 Scanning Proofof No Claims & Identity for Motor Insurance
 Providing admin supportto Ideal Finance
 Raising tasks with IT
 Raising basic RFC’s for MI/Report amendments
 Working closelywith advisors
 Working closelywith other areas in Think Money
 Direct debitcancellations
 Using think link and account manager on a daily basis
 Using Excel daily for reports and pivot tables
 Insurance renewals
Accounts and Admin assistant, Freshford Ltd (June 11 Nov 14)
 Sage accounts.
 Banking.
 Invoicing.
 Making/receiving calls.

3.  Inputting data onto different Microsoft
programmes.
 Packing products.
 Using Netdispatch.
 Email.
 Faxing.
 Making up products for stock.
 Working individually.
 Working as a team.
 Cash Handling.
 Purchase Orders.
 Microsoft Office specialising in excel and
word.
 Petty cash.
 Account managing.
 Keeping files up to date.
 Working with companies for office
products.
 Weekly meetings.
 Customer service.
 Closing and opening up.
Receptionist,Freshford LTD (Jul-Aug 2008,Jul-Aug 2010)
 Making and answering phone calls.
 Using Microsoft Office Daily.
 Using APC for net dispatch.
 Cash Handling.
 Organising files and inputting them onto
the computer systems.
 Emailing.
Shop Assistant, Quality save (Nov-Dec 2009)
 Responsible for making sure shop is clean.
 Pricing up items.
 Stocking shelves.
 Working with customers.
Placements/voluntary work.
 Rocking horse Nursery(2008)
 Daisynook care home (2009)
 Rocking horse Nursery(2009)
 Rosebuds Nursery(2009)
 Tameside Hospital MMU UNIT (2010)
Key skills.
 Adapt easilyto Change.
 Open Minded.
 Punctual.
 Highly motivated.
 Embrace new challenges.
 Take feedback on board and implement
immediately.
 Take Pride in everything I do.
 Always see a task through until the end.
 Organised
 Focused
 Ambitious