This document provides a summary of Sheri Gallant's qualifications and experience. She has over 20 years of experience in administration, healthcare, and retail management. Her skills include marketing, merchandising, sales, customer service, leadership, and project management. She is currently the Home Healthcare Manager at Lawtons, where she oversees 8 staff and $1.5 million in sales. Previously, she worked as a Residential Rehab Worker and Educational Program Assistant, utilizing her experience in healthcare procedures, crisis intervention, and care planning. She aims to provide exceptional customer service and lead her team to success.

1. Sheri Gallant
Putting the Customer First
Marketing
Merchandising
Launching Promotions
Ambitious
Market Awareness
Commercially driven
Planning Store Layouts
Confident
Cross Selling Products
Good Communicator
Aware of Changing Trends
Long Term Vision
Spotting Opportunities
Strong Leadership Skills
Negotiating
Self Motivated
Desire to Succeed
Smart & Well Presented
Smart
Capacity for Innovation
Creating Incentives
Excellent Interpersonal Skills
Tactful & Articulate
Passionate
Dynamic
Sales Driven
Professional Summary
Over 20 years’ combined experience in administration, Health Care and Leading
Operation of a retail Home HealthCare Department, obtaining the following
important strengths:
Administrative work  Telephone screening  Filing  Processing timesheets 
Data input  Minute taking  Organising meetings  Health & Safety  Cost
control  Event Planning  Project Management  Book Keeping
Sound expertise in administration, Health Care Procedures along with sales,
marketing and business development processes.
Developing and maintaining high standard of merchandising placement  Store
branding  Proper display techniques in order to create inviting impression for
customers  Strong sales support  Project management  Staff leadership 
Training skills
Core Skill and Competencies
Personal and company success driven: Result-oriented and highly responsible.
Know-how to promote, demonstrate and sell.
Patient and exceptional customer-service: Experience in guiding customers
towards optimal sales.
Promotion and advertising skills of high level: Excellent communication and
interpersonal skills.
Employment History
Lawtons
Home HealthCare Manager March 2015 - Current
Responsible for overseeing the day to day running of a large retail department
and 8 staff. Leading a team to deliver exceptional customer service in a fast
paced and constantly changing retail environment. Ensuring the store is
operational at all times and that the range of important health care products are
displayed meeting the customer's needs.
 Making sure the right things are being done, by the right people, at the right
time and in the right way
 Recruiting, training, appraising and supervising staff
 Taking the time to coach colleagues by example every day, on and off the sales
floor
 Analysing sales figures and forecasting future sales volumes to maximise profits
in a department with a turnover of $1.5 million dollars.
 Third party billing, Accounts receiving, Accounts payable
 Critical thinking, decision making and problem solving skills.
 Responding to customer complaints and comments.
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2. Sheri Gallant
Microsoft Office & Email Prog.
Health Care
Medical Terminology
Personal Care
Strong Documentation Skills
Compassionate & Empathetic
Maintain Calm under duress
Complex Care
Medicine Administration
Administration
50+ words per minute
Organization & Filing
American Sign Language Level 4
Handling Office Equipment
Time Management
Education
Graduate High School - 1994
CompuCollege - 1995
Medical Office Administration
Non Violent Crisis Intervention
Mastectomy Certified Fitter
Compression Certified Fitter
First Aid - Level C 2015
Creative
Personal Qualities
Passionate
Ambitious
Self Motivated
Charismatic
Friendly, Outgoing & Humorous
Community Transition Program (Quest)
Residential Rehab Worker November 2012 - December2014
Worked collaboratively with Capital Health in a complex mental and physical
disability rehab centre
Working under the direction of nursing staff and along side of my peers as a team,
building and following care plans, tracking and modifying behaviors, and
programming.
De-escalating acute, violent situations using Crisis Intervention following a Non
Violent Crisis Intervention module.
Able to think quickly, applying clients' individual de-escalation plans in order of
sequence in a busy, high stress environment.
Being part of a Code White Team.
Assisting in creating Individual Program Planning and following it on a daily basis.
Taking clients into the community to improve their basic Life skills, assisting them
to move forward in a positive direction to live in the community with little
assistance.
Working with various types of mental illnesses including, Bi-Polar, Psychosis,
Border Line Personality Disorder, Autism, Down Syndrome, Acquired Brain Injuries,
Organic Brain Disorder, OCD, ODD, ADHD, Alcoholism, Schizophrenia and high
violence with behavior issues.
Basic housekeeping duties, cooking, stripping and remaking beds, ordering and
replenishing stock.
Recognizing the need for Infection Control and putting it into motion.
Sitting in on rounds, case reviews with doctors, nursing staff, management, OT,
Social Workers, Parents/Family. Providing necessary and useful information.
Working in collaboration with Behavior Specialists to apply Positive Behavior
Modifications.
Halifax Regional School Board
Educational Program Assistant January 2007 - January 2012
IWK Health Centre
Administrative Assistant
Engineering and Facilities Department August 1997- January 2002
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