The document contains forward-looking statements about the company's financial and operating results, including expected revenue, earnings, and other metrics. These statements involve risks and uncertainties that could cause actual results to differ materially. The risks include general economic conditions, the impact of competition and technology changes, and issues related to the company's business strategy, international operations, acquisitions, taxes, litigation, and other legal and regulatory matters.

1. Global Gatherings
Trailblazing Together,
Innovating Through Change

2. Forward Looking Statement
"Safe harbor" statement under the Private Securities Litigation Reform Act of 1995: This presentation contains forward-looking statements about the company's financial and operating results, which
may include expected GAAP and non-GAAP financial and other operating and non-operating results, including revenue, net income, diluted earnings per share, operating cash flow growth, operating
margin improvement, expected revenue growth, expected current remaining performance obligation growth, expected tax rates, stock-based compensation expenses, amortization of purchased
intangibles, shares outstanding, market growth, environmental, social and governance goals and expected capital allocation, including mergers and acquisitions, capital expenditures and other
investments. The achievement or success of the matters covered by such forward-looking statements involves risks, uncertainties and assumptions. If any such risks or uncertainties materialize or if any
of the assumptions prove incorrect, the company’s results could differ materially from the results expressed or implied by the forward-looking statements it makes.
The risks and uncertainties referred to above include -- but are not limited to -- risks associated with the effect of general economic and market conditions; the impact of geopolitical events, natural
disasters and actual or threatened public health emergencies, such as the ongoing Coronavirus pandemic; the impact of foreign currency exchange rate and interest rate fluctuations on our results; our
business strategy and our plan to build our business, including our strategy to be the leading provider of enterprise cloud computing applications and platforms; the pace of change and innovation in
enterprise cloud computing services; the seasonal nature of our sales cycles; the competitive nature of the market in which we participate; our international expansion strategy; the demands on our
personnel and infrastructure resulting from significant growth in our customer base and operations, including as a result of acquisitions; our service performance and security, including the resources
and costs required to avoid unanticipated downtime and prevent, detect and remediate potential security breaches; the expenses associated with our data centers and third-party infrastructure
providers; additional data center capacity; real estate and office facilities space; our operating results and cash flows; new services and product features, including any efforts to expand our services
beyond the CRM market; our strategy of acquiring or making investments in complementary businesses, joint ventures, services, technologies and intellectual property rights; the performance and fair
value of our investments in complementary businesses through our strategic investment portfolio; our ability to realize the benefits from strategic partnerships, joint ventures and investments; the
impact of future gains or losses from our strategic investment portfolio, including gains or losses from overall market conditions that may affect the publicly traded companies within our strategic
investment portfolio; our ability to execute our business plans; our ability to successfully integrate acquired businesses and technologies; our ability to continue to grow unearned revenue and remaining
performance obligation; our ability to protect our intellectual property rights; our ability to develop our brands; our reliance on third-party hardware, software and platform providers; our dependency on
the development and maintenance of the infrastructure of the Internet; the effect of evolving domestic and foreign government regulations, including those related to the provision of services on the
Internet, those related to accessing the Internet, and those addressing data privacy, cross-border data transfers and import and export controls; the valuation of our deferred tax assets and the release of
related valuation allowances; the potential availability of additional tax assets in the future; the impact of new accounting pronouncements and tax laws; uncertainties affecting our ability to estimate
our tax rate; uncertainties regarding our tax obligations in connection with potential jurisdictional transfers of intellectual property, including the tax rate, the timing of the transfer and the value of such
transferred intellectual property; the impact of expensing stock options and other equity awards; the sufficiency of our capital resources; factors related to our outstanding debt, revolving credit facility
and loan associated with 50 Fremont; compliance with our debt covenants and lease obligations; current and potential litigation involving us; and the impact of climate change.
Further information on these and other factors that could affect the company’s financial results is included in the reports on Forms 10-K, 10-Q and 8-K and in other filings it makes with the Securities and
Exchange Commission from time to time. These documents are available on the SEC Filings section of the Investor Information section of the company’s website at.
Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements, except as required by law.

3. Stephan Chandler-Garcia
stephan.garcia@salesforce.com
@stephanwcg
Developer Evangelist, Salesforce

6. DevOps Center
Build against source control, collaborate better with
programmatic developers, release apps faster, and
do so with modern workflows like continuous
integration and delivery. Learn more on admin blog.
Code Builder
A new, web-based dev environment optimized for
Salesforce and powered by Microsoft’s Visual Studio
Codespaces. Read more on the developer blog.
Functions
A service that lets developers write code that can
integrate with their data and events on the
Salesforce Platform, and run it on-demand with
elastic scale in a serverless environment.
In Pilot
In Pilot
Closed Dev
Preview

7. Introducing DevOps Center
Modern change and release management for everyone, anywhere
Track changes with a modern UI
View, manage and track changes as development happens
Seamlessly integrate with version control
Collaborate with team members and ensure synchronized
source
Deploy based on a centralized source of truth
Release new apps with confidence and ease

8. Refactor and peek
references
Integrated
Terminal
Git integrationRich code completion
and syntax highlights
Extensions
marketplace
Breadcrumbs and
outline view Auth into various
environments
Streamlined test
explorer
Introducing Code Builder
Build from anywhere, any way, with a web-based dev environment

9. Scale elastically on trusted infrastructure
Meet any business need with functions that run on demand and
scale elastically
Innovate with flexibility
Deliver business value faster with native access to Salesforce data,
and languages such as Node.js, Java & Apex.
Deliver connected digital experiences
Empower your team to build integrated solutions with low-code
and code.
Salesforce Functions
Deliver event-driven, connected experiences fast
Languages Tools
Integration

10. Reopen Your Communities & Businesses Safely
Expert advice and trusted data from our Tableau COVID-19 Data
Hub to guide fast decision-making
Return to Your Workplace
Apps to assess employee and workplace readiness, guide reentry and
staffing, including a command center & manual contact tracing
Reimagine Your Organization
Advisory services, best practices, and grants & volunteer management
apps to help you reimagine your business for the new world
Reskill Your Employees
Deliver learning & wellness content with pre-built content kits
to help you create a growth culture with myTrailhead
Respond to Any Future Crisis
Allocate health, public, or private sector services & enable manual
contact tracing & Emergency Response Management
Work.com
Reopening will be a journey. Here’s your guide.
Announcing
Built on the #1 CRM Platform

11. Quickly build employee applications on a new set of standard objects
Employee Data Model
Unify Employee Information
Utilize a standard data model to capture essential employee
information
Simplify Integration and Interoperability
Streamline HRIS and HCM integration with a data model
designed to CIM standards
Accelerate Employee App Development
Quickly build applications for employee use cases
based on essential employee information
GA
Within
Work.com

12. Architecture Decision Guides
https://sfdc.co/bnsgnG
Architect’s Guide to Building Forms
Salesforce offers a handful of tools to
build interactive forms on the Platform,
spanning the entire low-code to
pro-code continuum.
Architect’s Guide to Building
Record-Triggered Automation
The tools you can use to automate logic
on the Salesforce platform have
blossomed. Life used to be simple when
Workflow Rules were the go-to for a
click-based solution and an Apex Trigger
was your option for extending with code.

13. Architectural Patterns
for Data Privacy with
Salesforce
stephan.garcia@salesforce.com
Stephan Chandler-Garcia, Senior Developer Evangelist
mhay@salesforce.com
Marla Hay, Product Management

14. General Data
Protection
Regulation (GDPR)
May 25, 2018
California
Consumer
Privacy Act
(CCPA)
January 1, 2020
Brazilian General
Data Privacy Law
(LGPD)
August 2020
Indian Personal
Data Protection
Bill (PDPB)
TBD
US National
Privacy Law?
TBD
The global demand for increased privacy
We’re living in the world of the privacy “new normal”

15. Unified Data Privacy Management
Personal Data
Privacy Lifecycle
Discover Personal Information
Catalog and Categorize
What kind data do we have?
Is it sensitive? Which regulations govern it?
Data Assessment
Is it in the right place? Do we need it?
Whom should have access, when?
Document Privacy Activity
Track Provenance and Consent
Show the lineage of personal data and consent
Prove compliance with individual wishes
Measure Effectiveness
How long are data requests open?
Have we minimized sensitive data storage?
Empower Individuals
Tools for Individuals
Self-service privacy and marketing preferences
Data Subject Requests: “Give me a copy of
my data”
Data Assessment
Is it in the right place? Do we need it?
Whom should have access, when?
Orchestrate Privacy Events
Real Time Automation and Execution
Cross-cloud user management
Pre configured data subject requests
Send Signals
Sync cross-cloud and with external systems
Populate custom logs

16. The Approach
Bring together leads, contacts, person accounts, & users
Manage permissions across their identity
Know how you can contact someone at all times
Create a unified view of your customers
People
Privacy Records
Individual

17. Privacy & Data Governance Objects
The consent objects relate directly to the contact, lead, & user records via the individual object
Contact
Person
Account
Lead User Employee
Individual
Contact Point
Type Consent
Engagement
Channel Type
Data Use
Purpose
Data Use Legal
Basis

18. Privacy & Data Governance Objects
Putting it all together
https://sfdc.co/consent-erd

19. Consent Capture
Salesforce Labs App
Fast & flexible flow template
UI layer Consent Records

20. New Salesforce Labs Solutions
Multi-Org Security
Summary
Community Cookie
Consent
Lightning Messaging
Utility