Crm 10

CRM Customer Relationship Management By Diana Gordon Michelle Parsons Nathan Schulz

Overview ,[object Object],[object Object],[object Object]

What is CRM? ,[object Object],[object Object]

History of CRM ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

What it does... ,[object Object],[object Object],[object Object],[object Object]

What to look for in CRM software... ,[object Object],[object Object],[object Object],[object Object]

Benefits of CRM ,[object Object],[object Object],[object Object]

Satisfied customers pay off… siebel.com

CRM may... ,[object Object],[object Object],[object Object],[object Object],[object Object]

It also... ,[object Object],[object Object],[object Object],[object Object]

CRM leads to... ,[object Object],[object Object],[object Object],[object Object],[object Object]

Customer Service ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

It even ties into BI… (Business Intelligence) ,[object Object],[object Object]

Technical Functionality ,[object Object],[object Object]

The Players ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Where is Siebel??

#1 in CRM?... maybe not! ,[object Object],[object Object],[object Object],[object Object]

The Price of Playing… ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

A little about the companies… ,[object Object],[object Object],[object Object]

And more… ,[object Object],[object Object],[object Object]

A little more... ,[object Object],[object Object],[object Object]

And then there were two… ,[object Object],[object Object]

Main Points to Take Home… ,[object Object],[object Object],[object Object]

Sources ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Crm 10

Recommended

Recommended

More Related Content

What's hot

What's hot (20)

Similar to Crm 10

Similar to Crm 10 (20)

More from thanuja

More from thanuja (20)

Recently uploaded

Recently uploaded (20)

Crm 10