Kordeva Call Center is an all-in-one cloud-based call center software that integrates inbound and outbound call teams. It features tools like KPI management, an interactive voice response system, customizable workflows and dashboards, and integration with CRM systems. The software provides real-time reporting, remote management capabilities, and aims to optimize customer service and boost efficiency for businesses.

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center
management

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connections.
simple
solutions
for
complex

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end to end
call center that
lives on the cloud
Kordeva Call Center unifies inbound and outbound teams with a single all-in-one
software that makes performance and team management a bliss.
With features like KPI Mangement, autodialers and Kordeva CRM integration the Kordeva
Call Center Solution is all your business ever needs to say hello to the world!
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IVR READY REALTIME MANAGEMENT
Interactive voice response technology comes out of
the box so your business can step in the fast lane, with
multiple extensions and caller groups being fed live
calls automatically.
Manage and compare KPIs set for various callcenter
teams to encourage a competetive environment where
all team members use the callcenter web portal for
seamless communication and allocate work accordingly
BUILT-IN CRM CUSTOMIZED WORKFLOWS
Imagine your agents know who the caller is before they
answer a call. Even better, imagine your callcenter team
knowing all the previous communication your team has
had with a prospect or customer. Welcome to the era of
personalized customer contacts!
With customized dashboards for business owners,
managers and call center teams, each node know their
tasks, performance indexes and followup workflows.
This enhanced solution clears the clutter so your team
can focus on serving your business goals.
HOW CAN KORDEVA CALL CENTER HELP MY BUSINESS ?
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If your business has a call center, investing in a software solution can dramatically benefit
your call center processes by improving customer service, boosting efficiency and providing
enhanced reporting features for management.
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IN-DEPTH REPORTING CLOUD READY SOLUTION
Kordeva Call Center supports real-time decisions with
real-time call data. Interactive dashboards crunch team
data down to a granular level, including wait time, hold
time and abandoned calls, so managers can adapt in
the moment to fluctuations in call volume.
Manage all your teams from a beach in Hawaii using
the extensive manager dashboard. No costs to setup
infrastructure for Kordeva. A decent desktop or mobile
phone is all your team needs to work on their tasks.
INTEGRATIONS
Integrate the Kordeva Call Center with your existing
software to create easier transition and value for money
for existing solutions your company has.
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SUPPORT DATA OWNERSHIP UP-TIME
Our customer support
representatives are available on
phone and via email round the
clock.*
*Depending on the contract details
All data being added on the system
will remain the property of the
client company and the customer
reserves the right to get backups of
all their databases.
Our server provide a 99.9% uptime
for your business needs. Any and all
downtimes are communicated with
the customer on top priority.
DATA SECURITY BACKUPS SPEED OPTIMIZATION
All your personal data gets stored
on state of the art Microsoft Azure
or AWS cloud platforms with access
levels strictly guarded for each user
role.
All our customer data is backedup
on a weekly basis and kept on
separate servers across the globe
ensuring data loss prevention.
Our expert engineering teams
work round the clock to optimize
the platform to ensure a seamless
experience on the web portal.
Moving your business to a cloud software raises many questions that need to be answered.
Kordeva Call Center is committed to delivering top
results and exceptional service that has made us
one of the most respected Enterprise Software
companies.

7. 7
Join our ever increasing global
force of partners. Examples of
how Kordeva impacts business
processes for all sizes of
companies can be seen across
the planet.
Do you think your business lacks the
presence of modern IT infrastructure?
Do you think your team's workflow
can be further optimized? Does
your business have many branches
geographically scattered making
management a pain in the neck?
If the answer to any of these
questions is yes, visit kordeva.com
today to see what we have in store
for your business needs. Our state
of the art software solutions are
specifically targeted towards growing
businesses that are enthusiastic
about automating their business
processes, customer relations,
invoicing, KPI management and much
more.
Imagine yourself logging in on the
Kordeva dashboard to see how many
inquiries did Sally take today, or
whether Harris went on all meetings
scheduled with clients for last
week, or how the finances tally with
projections over the past six months?
Customer Relationship
Representatives and sales executives
have to stay in touch with multiple
prospects, sometimes over 500
people a day. The CRM helps as a
communication medium between the
team, a reminder application for task
management, a ticket management
system for customer complaints, and
much more.
Contact us today to find out more
about what Kordeva has in store for
you. Sign up for a free consultation
and demo session today at kordeva.
com or email us at info@kordeva.
com
US
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Interact BPO
UK/Europe
—
Positive Impact
Enrive
Pakistan
—
Berlitz Pakistan
Falcon Club
Teenz Store
The Indus School
Indonesia
—
Berlitz
Indonesia
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Mobile Ready Simple Workflows
Easily manage entire processes in one place using
desktop, mobile or tablet.
working from the desk?
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The Kordeva desktop application has been tailor-made to keep
a seemless user experience for entire teams performing various
tasks in a business process.
desktop
on the move?
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The tailor-made solution makes it is easier for the management to
see what matters; on the move! Business progress on the move -
live - runtime is now accessible on your thumbs, wherever you are,
whenever you want.
tablets
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mobility is the key in 21st century businesses to connect people,
thus simplifying the complex.
be mobile

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In it's short lifespan, the Kordeva
solutions have managed finances of and
invoiced over Rs. 300 million.
Kordeva ensures all customers' accounts
payables, receivables, accrude sales
are managed and concerned employees
know when and who to invoice, and no
finances are drained through any cracks.
With living records of customers reaching
over 60k, the Kordeva line of products
manages all interactions, relations and
prospecting of your contact list.
Imagine never losing any contact your
company makes, and what you can
do with the data gathered to further
enhance and increase your business
processes.
With an increasing number of integrations
with services like Wordpress, Joomla,
Shopify and many more including social
media, Kordeva is the all inclusive
solution you're looking for.
Custom integrations on demand are
also possible for existing solutions your
company may already be using.
Kordeva early birds get the all inclusive email support,
because at Kordeva your success is our success!
300mnRupees
60 Kcustomers
3+integrations

10. TELEPHONE
+92 51 873 1327
+92 301 823 6654
ADRESS
Whinstone, STP, Service Road N,
I-9/3, Islamabad, Pk
Suite 105-107, Progressive Center,
Shahrah e Faisal, Karachi, Pk
WEB
info@kordeva.com
www.kordeva.com