NovelVox Avaya Wallboard software can be used to retrieve real-time team and individual agent metrics in a contact center where you can get real-time alerts and notifications via email, SMS, and other channels for much better performance monitoring. For more information: Website: https://www.novelvox.com/contact-center-wallboards/avaya-wallboard/ Email: marketing@novelvox.com Phone No: +18885448081

1. www.novelvox.com
Keep Your Agents Motivated with
Avaya Contact Center Wallboards

2. www.novelvox.com
What are the issues plaguing the contact center industry?
The many pain points of the contact center industry are:
An inability to measure the vital contact center metrics on a continuous basis
Less motivated or drained agents are unable to assess their performance as well as the
team’s performance
The dreary and boxy wallboard designs that can hardly attract agents and give them a feel
of monotonous work
Interfaces are inflexible and un-optimizable

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What is an Avaya contact center wallboard
The Avaya contact center wallboard offers real-time agent
performance metrics, manages and motivates the agents for
better productivity.
The advanced monitoring platform drives agent engagement
and motivates them through visually impressive display of real-
time contact center metrics.It collects data from a number of
sources to provide a view that is relevant to the contact centers.
The view can be displayed graphically in a gamified manner,
empowering and motivating both agents and supervisors alike.

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Features of Avaya contact center wallboards?
Real time statistics
Agents get access to real-time contact center metrics
right at the design time
Broadcast messages
Display custom information on your wallboard for
specific day and duration
Threshold customization
Supports threshold customization for individual
designer components
Out-of-box and pre-designed, ready-to-use templates
to motivate agents
Comes with a pre-built library of data sources , API
integration capabilities
Ready to use templates
Third-party integration

5. www.novelvox.com
Features of Avaya contact center wallboards?
Encourages agent
participation and
achievements
Helps to set targets
using real-time
performance metrics
Empowers the team
with customized and
actionable content
Enhances overall
productivity of the
organization
Here are some reasons to substantiate the choice for Avaya wallboards:

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Biggest Library of Cisco Finesse Ready Integration

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NovelVox is among the leading contact center solution
provider in the world, having 5 global offices located in the
United Kingdom, United States, United Arab Emirates,
Kingdom of Saudi Arabia, and India.
With more than a decade of hard work in providing best-in-
class industry-specific solutions, we have made customers in
16+ countries with 150+ global deployments across many
business verticals, including Banking, Telecoms, Logistics &
Travel, Healthcare, Government, Education, and Retail.
NovelVox creates industry-specific Agent Desktops with further
optimization option to enable agents to offer personalized
experience. The solution results in having meaningful
conversations with the customers or citizens.
About NovelVox

8. www.novelvox.com
info@novelvox.com www.novelvox.com +1888544808