Traditional Help Desks increasingly migrate into self – help Service Desks We provide the most – cost effective support tools for service desk and help desk: Intelligent Virtual Agent, for a precise, self – service, automated support Integrated Live Chat / Web chat, for more complex problem resolution API for escalation to phone / call center Our automated & live tools help * migration from help desk with high calls volume into self – help service desks * help agents and organizations in reducing call volume and cost optimization.

1. Next Gen Helpdesk from www.inteliwise.com 1
With InteliWISE
Virtual Agent & Proactive Live Chat
Virtual ServiceDesk | HelpDesk
Adding Proactive Live Chat
& Self – Service Virtual Agent
to traditional help desks
InteliWISE.com
+48 503 007 654
+1 415 230 0566
info@inteliwise.com

2. Next Gen Helpdesk from www.inteliwise.com 2
Within Top10 leading providers of the Virtual
Agent/ Virtual Assistant in the recent Forrester
Research report*
* Five essential … Forrester Report, November 2011
InteliWISE – key facts
! Leading provider of cloud-based Virtual Agent software
! A US Patent # 3,863,002
! For our customers – both SME and F500 companies- we run almost
11,000,000 customer interactions without live human involvement
! Our Virtual Agents provide a self – service assistance at less then
$0.1 per interaction – significantly cheaper than call center operators
! An Intel Capital portfolio company, and a Public Company in Poland (New
Connect)

3. Next Gen Helpdesk from www.inteliwise.com 3
Background / Why important?
• Traditional Help Desks increasingly migrate into self – help
Service Desks
• Internal customers want more than just IT tech issues
• HR, facilities requests, quick help questions
• Strategic corpo initiatives aim at lowering service cost (TCO)
• via switching from Walk up & phone to Live chat and self service
We provide these…

4. Next Gen Helpdesk from www.inteliwise.com 4
What we offer
We provide the most – cost effective support tools for service
desk and help desk:
• Intelligent Virtual Agent, for a precise, self – service, automated support
• Integrated Live Chat / Web chat, for more complex problem resolution
• API for escalation to phone / call center
Our automated & live tools help
* migration from help desk with high calls volume into self –
help service desks
* help agents and organizations in reducing call volume and
cost optimization.

5. Next Gen Helpdesk from www.inteliwise.com 5
1. Intent – recognition
text search (based on
Natural Lanug. Understanding)
2. Dialogue
Virtual Agents/ Assistants
3. Integrated
Live Chat
+ +
Products
Unique combination of intelligent, automated response technology
with traditional, live assisted customer tools

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What we offer: Escalation from automated to live
Virtual Agent
Automated Q&A support
Live Chat
Live Assisted support
InteliWISE system Escalation
API for call
escalation and
transcript export
to any existing
call center
Service Desk - Self-Service Offering: Tips
Consistent Look & Feel
Keep it Simple
Training Users when to Use Self Service
Leverage the Phone System
Knowledge Integration
Make it Easy for Customers to Use

7. Next Gen Helpdesk from www.inteliwise.com 7
The InteliWISE system
API
Our system: Flow | Scheme

8. Next Gen Helpdesk from www.inteliwise.com 8
We know how to successfully add Virtual Agent and Chat to a traditional help desk.
Results from pilot deployment of Global Service Desk Provider 2012-2013:
- Virtual Agent was able to overtake up to 66% tickets normally
served by phone
- 80% satisfaction rate (customers that would use it again)
- 35% LIKEs because they didn’t need to call the service desk
- Number of calls and tickets significantly down
Why InteliWISE – proven track of record

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This is how our technology performed so far :
Product | ROI
DECISION SUPPORT ANALYTICS
Real time behavioral analytics
Reporting on case resolution, support
productivity, conversions & gaps in
communications.
Scripts of customer requests
+ 60% first – resolution via auto –
complete / search suggestion feature
+ 90% accuracy of the intent –
recognitions search
Average cost less than US ¢30 – VS $5
plus for a call center interaction
X per number of interactions = $$$ savings
11,000,000 virtual conversations/ chats
– without involving human operator,
over the last 12 months

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Like Apple’s SIRI, but provides
shoppers with instant, automated
answers from HELP/ customer
service
Multichannel
Product | Integration w/ Mobile
Voice Search
Social Media
Instant Response, available
on key social media
Presentation on demo mock-ups

11. Next Gen Helpdesk from www.inteliwise.com 11
We provide innovative automation tools for transforming to
ServiceDesk
Automation – a key element to transforming to a Service Desk
– Reactive to Proactive
– Enables Service Level Monitoring
– Ensures Quick Customer Response / Acknowledgement
– Ability to do More with Less = Lower Cost
Complete solution for an additional tool for phone / call center
* for those customers who can not make a call (noise, open - space at work etc)
Fully cloud – based, integrated solution (on-premise in option)
Flexible API for data exchange
Real – time reporting
Why inteliWISE