inteliwise.com provides intelligent bot for Customer Service and e-Commerce, which answers FAQs on facebook Messenger without a live person, performing as an ultimate Conversational Customer Service

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Professional
ChatBOT
For intelligent
Customer Self - Service
and eCommerce
InteliWISE.com
USA (415) 230-0566
info@inteliwise.com

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Chatbots are the hottest technology in 2016
Customer Service automation
“Next frontier of customer service”

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What is a chatbot?
Understands customer questions.
Provides instant answers 100% automatically
• Understands customer question
• Analyzes questions with the help of
Artificial Intelligence algorithms
• Uses Contextual auto – complete to
narrow down Answers
• Provides automated answers from
Knowledge Base containing usually 100 -
300 pre-populated answers, incl. price,
FAQ etc
• What are the delivery options?
• I want to check where my order is...
• What is the price of umbrellas?
• Can You send more products in a single
consignment?
• 100% automatically and does not require the
presence of the seller or chat consultant

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How chatbot works (in 1 slide)
Customer ask a question in
their own (‘natural’)
language – types in a
text – box or ‘sends a
message’
100% response in Mobile,
Facebook Messenger

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Why chatbots
A totally new, ‘Conversational’ customer experience
• Conversational Customer
Service
• Instant automated answer
covering FAQs, incl. password
recovery, login, returns - 100%
handling without a need for a live
agent
• Conversational Commerce
Mobile or online shoppers could
interact with virtual assistants who
can perform a variety of tasks incl.:
- pulling out product information,
- suggest (purchases)
- help you narrow your options,
- then actually book/ buy / run a
transaction for consumer
• A totally personal one2one user expeierience, incl. new way searching, shopping
for consumers using mobile, without the need to download or open tens of apps
Benefits of bots include:
- providing fast and efficient service at significantly lower cost
- adding personality to the conversation
- increasing completed transactions by automating answers to common questions

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Integrations
Our chatbots work in major channels, integrate with leading
apps
• We deliver chatbots for
businesses, not for
consumers
• It’s an enterprise-class solution
• integrates with leading systems:
• Chatbot is the most efficient Level1
solution for intelligent automation of
the most frequent questions (for the
"Digital service")
• operates in key deployment
channels

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InteliWISE have implemented over 150 virtual avatars
for the largest global brands & organizations

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Why our chatbot?
Millions of „conversations”, technology patented in the US
Customized chatbots
Integration with existing
site/ service application
Ready from day # 1 to work
with Livechat, CRM (Full
integration with API/ web
service), Call Center, e-
Commerce platform
They require each time
analysis and integration
with existing IT solutions
Content of questions,
answers & appearance
management
100% content update/
management available through
on-line panel
Even simple changes in
content may require
reprogramming
Statistics & reports
Ready-to-use reports, including
the history of the Q & A,
Questions Without Answers,
Common Q & A etc.
Even simple changes in
content may require
reprogramming
Quality of performance
AI technology patented in the
US, tested in the largest banks,
service providers, e-Stores
Limited understanding of
the questions, mainly
based on keywords without
semantic content analysis

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38% less of
phone calls
23% lower total
cost of operation
> 80% of live agent
responses in less
than 20 seconds
• Optimizing cost effectiveness
(including ROI) is one of the basic
elements of our projects
• We are looking for an equilibrium
point, where optimum customer
satisfaction meets the minimal cost of
handling each one question/ problem
you reported
• Analyzing the cost of service in each
channel, we increase the productivity
and comfort of consultants
Success | ROI
Chatbots provided faster service and higher conversions

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What InteliWISE offers
We build, customize, integrate Chatbots
Selected services:
• Chatbots Design, Implementation,
Delivery
• Development of knowledge bases -
predefined questions and answers
• Dedicated implementation both in the
model of "on-premise" (on customer
servers) as well as in a "cloud" (service
to the "cloud")
• Integration with existing systems
• Training, including "best practices" (eg.
chat service good practice)
• Analysis of post-implementation,
including ROI study
• Responses to the RFI/ Terms of
Reference - as part of larger projects
Develop on our cloud-based platform or let our expert team to do 100% of the job
Top-notch
references
More contacts received from
customers
Visible, concrete savings, even
in a short period of time
The apparent change of
customers/ users perception
Find out how your company can benefit from
Chatbots
www.inteliwise.pl | (+48) 503 007 654
Fast
implementation
Proof – of – concept
3 stages of implementation:
Analysis + Concept (3 days)
Implementation (usually up to
10 days)
Cloud or On-premise
• We provide web-based tools for
developing & customizing
chatbots
• For customers with significant
security req., we offer 100% of
cloud – based functionality in on-
premise (own customer server
infrastructure) model