The Changing Role of the MSP - GFI MAX

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The Changing Role of the MSP

Dr. Alistair Forbes - General Manager, GFI MAX

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  • As expected, the maturity of a firm’s cloud offerings has a direct correlation to the financial impact they are seeing. Twenty-nine percent of firms that described their offerings as “not mature” saw faster cloud revenue growth compared to 54% of “mature” companies. For profit margin, the difference is even more drastic—21% of “not mature” companies see larger cloud profit margins compared to 58% of “mature” companies.
  • The Changing Role of the MSP - GFI MAX

    1. 1. 1 THE CHANGING ROLE OF THE MSP Dr. Alistair Forbes General Manager, GFI MAX
    2. 2. 2 THE EVOLVING MSP LANDSCAPE
    3. 3. 3 The Old Certainties Are Gone
    4. 4. 4 The New Realities
    5. 5. 5 2014 and GFI MAX Changing Role of the MSP Value Added Reseller 1st Generation Managed Service Provider Network Engineer/ Consultant Managed Service Provider 2.0
    6. 6. 6 Changing Role of the MSP
    7. 7. 7 Changing Role of the MSP MSP 1.0 skills MSP 2.0 skills Technical expertise Service management IT-focused Business-focused Network design, configuration, installation Service and vendor research and selection Business development Business development Operations excellence Consulting and advisory skills Product sourcing Vendor management Infrastructure skills Application skills Hardware integration Service integration Recommender and implementer Trusted adviser, service aggregator
    8. 8. 8 Size isn’t everything … • • • Founded 1892 7,600 employees Bankrupt 2012
    9. 9. 9 Speed matters … • • • Launched 2010 16 employees Bought by Facebook for $1B in 2012
    10. 10. 10 Agility – The fast eat the slow
    11. 11. 11 Agility – Low Icebergs
    12. 12. 12 Agility – Serve your customer not your systems
    13. 13. 13 Agility - Bringing it all together
    14. 14. 14 Resisting Artificial Commoditisation Paul Kenny – Resistance is Futile - http://bit.ly/1c388YY
    15. 15. 15 The Role of the Business Owner http://bit.ly/FergusonFormula
    16. 16. 16 CLOUD SERVICES
    17. 17. 17 Cloud Services – Survey Participants Survey conducted by GFI MAX, August 2013, 701 responses
    18. 18. 18 Cloud Services – Customer Demand
    19. 19. 19 Cloud Services – Current Provision
    20. 20. 20 Cloud Services – Management Demand
    21. 21. 21 Cloud Services – Management Demand
    22. 22. 22 Cloud Services – Management Functionality
    23. 23. 23 Cloud Services – Relative adoption Source – Computing Magazine (UK), April 2013 survey
    24. 24. 24 Cloud Services – Completeness of Solution Source – Computing Magazine (UK), April 2013 survey
    25. 25. 25 Cloud Services – Storage options Source – Computing Magazine (UK), April 2013 survey
    26. 26. 26 Cloud Services – Preferred provider Source – Computing Magazine (UK), April 2013 survey
    27. 27. 27 Cloud Services – Relative adoption Source – CompTIA 4th Annual Trends in Cloud Computing survey, Sep 2013
    28. 28. 28 Cloud Services – Revenue Opportunity Source – CompTIA 4th Annual Trends in Cloud Computing survey, Sep 2013
    29. 29. 29 Cloud Services Management
    30. 30. 30 Cloud Services Management
    31. 31. 31 THINK MOBILE …
    32. 32. 32 Does not compute, Canute … » Tablet shipments predicted to outstrip PC shipments by 2015 (IDC) » Smartphone shipments >1.4 billion units in 2015
    33. 33. 33 People are still buying a lot of PCs
    34. 34. 34 Just not as many as they used to …
    35. 35. 35 And maybe they don’t need to …
    36. 36. 36 Approach to Mobile » Most RMM mobile apps present a conventional view of the world, cut down and scaled down for small screen device » Primarily a view capability with limited opportunity to take action » Makes no use of the unique capabilities of mobile devices □ Gesture-based UI □ Location-aware capabilities □ Alternative input methods – voice/photo/video » New approach required □ Mobile-first □ Mobile-optimized □ Field-task oriented
    37. 37. 37 OPEN PLATFORM
    38. 38. 38 An Open Platform » Current API and scripting mechanisms allows integration by third parties and extension of the system » GFI MAX will continue to integrate the technologies with the broadest appeal to the majority of customers » We can never deliver all of the solutions that will match the individual requirements of every customer, everyone has a different piece that would complete the puzzle for them » Launched community scripting platform » Extending the API to allow deeper integration by third parties of a broader range of solutions
    39. 39. Built-in integrations GFI MAX Core Scripting API Custom applications Data access/ reporting Vendor integrations Community Self-generated 3rd party AV & Backup AutoTask MDM Backup Patch Mgmt Anti-Virus RMM 39 Open at every touch point
    40. 40. 40 THANK YOU

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