The document outlines Dave Temple's resume, including over 18 years of experience in IT roles at various automotive companies supporting Windows servers, databases, virtualization software and other technologies. It details his current role as a Sales Engineer at Lakeside Software and previous system administrator roles at companies like Comerica Bank, Volkswagen, and GM where he designed, configured, and supported various server, database, and network infrastructure. The resume highlights his technical skills and experience with Windows servers, databases, networking, virtualization and other technologies.

1. 517-375-1471
Dtemps77@yahoo.com
Resume of Dave Temple
Experience Summary:
 Possess more than 18 years of experience in Information Technology on site at the big
3, GM, Ford, Volkswagen, and Chrysler. Currently in the banking industry: Comerica, server engineering
team.
 Technically competent with Windows server 2000 / 2003 / 2008 R2, 2012R2, Active Directory / Group
Policy, Hyper-V, VMware / Vsphere 4.1.0 / VCenter 4.1.0, Virtual PC, DNS, TCP/IP, SAN Storage,
windows clustering, Server Administrator, SQL 2000 / 2005 / 2008 ENT., IIS 6.0 / 7.0 7.5, XP, Windows
Share Point Services / MOSS, Live Communications Server 2003 / 2005, Team Center Community 2005 /
2007, McAfee / Portal Shield, CA, Altiris, Dimensional Planning, Team center engineering, Vis automation,
GRS, SSRS
 Hands on experience in architecture layout for production deployment. Create architecture documents and
“how to” for client
 4 years of service at Comerica bank, server engineering team, VM servers, IBM servers, 2012 R2, 2008R2,
build deploy to QA, PROD, DR. Work on projects from design to deploy, make recommendations for
hardware sizing, security issues with app install, 3rd
level support for server admin team, create documentation
and process to betterperformance of serverengineering team.
 8 years onsite at GM, Design, configure, support,troubleshoot servers,UAT, R & D, performance testing,
document, deploy solutions at GM
 Provide support (2yrs) for field application engineers,Laptop, desktop,servers. Configure, create images
for laptop / desktops /servers,hardware repairs, load applications, test application installations at customer
sites
 Strong analytical skills, with the ability to critically evaluate information gathered from multiple sources
during requirements analysis and to manage rapidly changing information
 Developed effective policies and procedures,project documentation, activities, milestones and
technical/business specifications
 Hands on experience in leading all stages of product development, including requirement elicitation,
architecture, analysis, design, testing and deployment
 Experienced in developing a new product from conception with customers and developers
Technical Skills:
Operating Systems:
 Microsoft Windows Server2012 R2, 2008R2/2003/2000, XP, 2000, NT, Solaris 10, LINUX, DOS
Databases:
 Oracle 9I/10, SQL 2008 / 2005/ 2000
 Backup / maintenance / scheduled tasks / queries used to trouble shoot
Experience:
 Networking (LAN / WAN / Wireless Networks), TCP/IP, DNS, Active directory, Compaq DL580, DL380,
IBM X series, 3550 M2 and HP servers, Windows Share Point, MOSS, SQL 2000 / 2005 /2008, IIS 6 / 7,
ethereal, MOM, McAfee/Portal, Active Directory, Group Policy, Oracle 9 / 10, Live Communications
2003/2005, Ghost, TCP/IP, DNS, Routing, Subnets,Team
Center Community, Hyper-V, VMware / Vsphere 4.1.0 VCenter 4.1.0, Blade Logic, , SAN
configuration HBA, Virtual PC, Veritas, windows backup, SSRS, Team Center Engineering, Dimensional
Planning and Validation. Altiris 6.9 / CA

2. Business ProcessTools:
 Use Case Documentation, Use Case Diagrams, Class Diagrams, Activity Diagrams, Visio, MS Office 2003
/ 2007, MS Project 2003, Test Cases, Test Scripts, FrontPage
Professional Experience:
Lakeside Software 08/29/2015- Present
Sales Engineer
Lakeside Software® is the leading provider of business intelligence solutions for IT professionals.
SysTrack® solutions for Windows 7 Migration, VDI Assessment and Planning, User Experience Scoring, End-to-
End Monitoring and Problem Diagnostics empower IT with the knowledge to dramaticallyimprove productivity and
reduce costs.Lakeside’s patented and massively scalable DataMine™distributed relational database architecture
aggregates user-level data unmatched in depth and quality,enabling SysTrack’s sophisticated reporting intelligence
to deliver an unprecedented level of insight intoapplication usage and resource utilization.
Comerica Bank 04/05/2010 – 8/25/2015
Server Engineer - Contract
 Assigned projects,gather requirement specifics about application from business
 Worked with PM and project group members to gather architecture requirements, virtual or physical,
application specific details , configure server and support application installation, transition server to server
admin team after completing transition documentation form, obtain sign off from managers for transition,
follow bank process to build server
 VMware Vsphere 4.1.0 VCenter 4.1.0 used for server virtualization, Configuration Managerfor server
2008 builds, OS server 2003, 2008R,2012r2, , SQL 2005 / 2008 /2012, McAfee, physicalservers IBM 3550
M2, 3650
 Support QA and production environments for business.Support application install for business side.Setup
change requests for servers to move from QA to Production
 Created server build document from start to finish with step by step instructions
 Use of automated tools for serving builds
 Assigned small to large projects, starting from design to deploy.
 Work with business to workout design and architecture for cost and performance.
VolksWagen 10/12/2009 - 12/15/2010
System Administrator - Contract
 Environment is using Windows server 2000, 2003, 2008, XP, Office 2007, McAfee, Altiris 6.5 for
inventory / deploy software packages to clients, and Active Directory, Group policy, Maintain, troubleshoot.
Dell equipment is used
 Troubleshoot Active directory, DNS, TCP/IP, hardware, performance monitoring and networking issues
 Vmware for virtualization, P2V. SQL cluster
North Star BlueScope Steel 06/22/2009 – 10/09/2009
System Administrator - Contract
 Provide server administration for production systems and model office environments. Builds, trouble shoot,
updates,maintenance, support 400 users,application support,break / fix. Environment is using Windows
server 2000, 2003, 2008, and desktops XP. Provide user support from ticket system
 Active directory user adds,delete, add desktops to Ou’s that apply appropriate group policy. VMware
running 7 virtual hosts.Use RISC server to image desktops and laptops. Change tapes in library weekly

3.  Most equipment is Dell, servers, desktops,laptops.Maintain WSUS server, update approval. Servers Dell
Power Edge, Blade, EMC Clarion, NAS
GM Siemens - Warren, MI 08/2000 – 05 /2009
System Administrator
 Current project involves configuration of windows server 2008, SQL 2008, SSRS, SSAS, IIS7, GRS, ITL,
Vis automation, Oracle client / Oracle, Team center base and full
 Install all Virtual servers in Hyper-V environment, (12 zones configured). Connect to Oracle database,test
configuration, Create install documentation for all components
 Test configuration performance for implementation at GM. Enterprise environment at GM working within
production
 Troubleshoot Active directory, DNS, TCP/IP, hardware, performance monitoring and networking issues
 Setup and configured Standalone environment for testing prior to go to production
 Deploy Team Center Community in test environment to mirror production.Provide architecture, use case,
UAT, pilot, installation documentation, configure test servers and production.System testing on test ring.
Configured test environment to match GM production Active Directory (6 virtual domain controllers)
 Used Microsoft virtual server to configure domain controllers, MOM, SQL, IIFP, Live communication
server to test importing/migrating 50000 users.Created OU structure in domain controller to match
production.Applied GM group policies to corporate OU’s
 Responsibilities: Implement SSO for Team Center community /MOSS, Used virtual servers to test out.
Incremental migration of TcC users 50000
 Participated in Business Modeling by understanding the needs of the business,and also documenting
Business use cases (initial) as well as System Use cases
 Part of team to elicit, organize, and document required functionality and constraints ofclient environment.
 Responsible to track, document, capture, manage and communicate the requirements to client
through communication and documentation
 Analyzed the problem corporate domain, specified features, established baseline architecture, developed
the project plan, and eliminated the highest risk elements of the project
 Deploy / configure test servers for UAT. Run load testing using load runner
 Provide test cases for server configuration testing
 Create UAT test cases for pilot usertesting
 Reviewed quality with respect to the requirements based on reliability, functionality, application
performance and systemperformance with the help of QA testing team
 Closely monitored development team to make sure the software application fits within the architecture and
has the required behaviors
 After successfuldevelopment and testing of the product, participated in product release and deployment to
end-user
 Worked closely with the deployment team for roll out the project - external releases, packaging,
distributing, installing, userassistance,beta testing,migration of software and data
GM – A.R.C, Ypsilanti, MI 3/1999 –
8/1999
Team Leader Migration Support - Contract
 Performed rollout of Win 2000` to Compaq windows 98` workstations and updated office 97`software to
XP. Working on varied projects with these consulting companies has kept me in touch with the latest
software migration tools. Work with client support teamand client to resolve any and all issue’s due to the
upgrade
 Utilized our in house intranet website to publish presentations explaining technical concepts about,how to
log help desktickets and how to troubleshoot computer problems
 Duties involved the day to day systemadministration of the MS server2000` and the monitoring of user
activities and troubleshooting network access and bottlenecks using Admin tools

4.  Provided break fix usersupport for 6 months in a mix of 500 seat user corporate environments and small 20
person satellite offices. Users were always treated with quality service from everything to having a machine
reimaged to reinstalling an Office 2000 product
 Worked closely with the deployment team for roll out the project - external releases, packaging,
distributing, installing, userassistance,beta testing, migration of software and data
Chrysler - CyberSafe, Warren
MI 3/1996 – 3/1999
System Manager – Contract
 Contributed to the development of cross-practice business requirements
 Determined client and organizational needs, systems and operations requirements, customer
rollout requirements
 Ensured timely completion of project tasks and deliverables with a high degree of quality by prioritizing
tasks appropriately and communicating issues with the project manager used MS projects for this task
 Part of a team which interacted directly with the user to come up with the possible functional & technical
requirements and handled successfulrequirements negotiations between the client and development team
 Install and configure Cyber Safe on servers and clients
 Report issues to Development team in Seattle , apply fix or new code
 Run pilot installs on Chrysler clients in different locales
 Monitor network for performance bottle necks
 Work with security team to insure all points of concern are met
Ford - National Tech Team
- Onsite Dearborn, MI 11/1993 – 3/1996
Level II PC Technician
 Provided break fix usersupport for 3 years in a mix of 500 seat usercorporate environment and small 100
person satellite offices. Users were always treated with quality service from everything to having a machine
reimaged to reinstalling an Office 2000 product
Responsibilities:
 Responsible for analyzing technical specifications from business specifications as well, communicating
recommendations to project leaders
 Support and coach second level help deskanalysts to resolve software related problems for over 1000
desktops in Marketing and Sales
 Repair and resolve hardware, software, and telecommunications related problems with dell desktops and
dell laptops
 Support desktop customers with second level onsite support regarding Office 97, Windows 3.1/95, Unix,
Novell 3.12, Token Ring, Ethernet, and Admin rights. (Password changes,shared group access,Print queue
reset.)
 Responsibilities include upgrading software, Ghost client image to new pc, provide onsite support to Ford
executives, and service Printers
 Provide support via Unix and Novell 4: Reset print queues,add printers to server, add users to groups,reset
passwords on the server
Education:
Schoolcraft College - Livonia, MI.
General Studies
Certifications:
 Windows NT MCP 6/24/95
 Empower 5/15/05

5.  Team Center Community 3/8/04
 MOSS administrator training
 TeamCenter Engineering admin and user class