1. DAVEE KI
Toronto, ON
(416) 988-6045
daveeki88@gmail.com
Profile
 A customer focused professional with 10+ years of working in the telecommunications field
 Exceptional customer service skills, ability to deal professionally with different types of customers
 Effectively communicate with customers, colleagues, managers; proven ability to work independently and as part of a
team
 Demonstrated qualities – solid problem solving skills with Kepner-Tregoe methodology, work well under pressure in a
fast-paced broadcast environment, attention to detail, fast learner.
 Thorough knowledge of storage systems for files Isilon servers, Sun storage servers, Origin servers
 Ability to analyze network/systems problems using appropriate test structures and related diagnostics
 Knowledge of SeaChange and Tandberg Content Management Systems, Video Editing, Digital live capture systems
 Understanding of Cisco/Juniper, Linux based command scripts and permissions for transport systems, XML and
Metadata creation.
PROFESSIONAL EXPERIENCE
Ki Productions, Toronto 2015 – 2016
Event Coordinator
 Liaise with clients to identify their needs and to ensure customer satisfaction
 Organized events from conception to completion; arranged stage and program schedules; managed on
site logistics and directed sound/technical teams
 Coordinated vendors, and event contributors including performers, photographers, caterers, and
transportation services
 Ensure compliance with insurance, legal, health and safety obligations
PROCOM/TELUS Communications, Toronto 2014 - 2015
Niche Resource Coordinator
 Worked with cross-functional departments on program implementations to introduce new television
content and improve customer experience
 Executed quality assurance functions for content of VOD
 Analyze information processing, transmission, and data movement needs
 Assured compliance with industry regulations
Rogers Communications, North York 2008 – 2014
Network Analyst/Encoder
 Identified root causes affecting Rogers On Demand service performance and customer experience
related to video and audio services which improved customer relations
 Worked with cross-functional departments on program implementations to introduce new television
content and improved customer experience,
 Developed technical procedures related to operating standards and preventative maintenance,
reduced processing time from 48 hours to 24 hours
 Acted as a technical liaison for network products with system vendors, help to improve team culture
 Developed KPI’s and implemented within the network management systems used for surveillance of
service degradation, which increased service as measured by a decrease in formal complaints
 Scheduled and executed disaster recovery options for our analog and digital delivery of services
 Executed live encoding for major events on multiple platforms and delivered content to various
telecommunications
 Created Process Improvement Methodologies and worked on MOPs to facilitate better workflows for
Content and Metadata
 Submitted Weekly and Monthly reports on health of platforms for Propagation, and Server capacity
which improved performance Monitoring overall VOD networks

2. Resume of DAVEE KI
Page 2
Winter Music Conference (WMC), Miami 2006 – 2008
Audio Production Coordinator
 Recruited, motivated and assembled cohesive audio and lighting teams that achieved results
 Sourced vendors negotiated contracts and managed within budgets
 Arranged all on-site logistics, including transportation, and audio-visual support for a variety of
Panels, Showcases, and Live Performances
 Managed and developed front-line staff to ensure WMC operational standards and policies were met
Globe Link of South Florida, Miami 2004 – 2006
Audio/Video/Telecom Technician
 Proven ability to work under pressure and meet tight deadlines
 Recognized for ability to take initiative and solve problems
 Demonstrated knowledge of basic electronics, computers, IP networks, audio wiring and working with
all industry standard tools and connectors
Rogers Cable Inc. Richmond Hill 2001 – 2003
Training Facilitator
 Planned, created and executed training programs for technical service representatives and associates
 Analyzed training needs and facilitated workshops and training programs while adhering to high
performance standards
 Prepared training manuals, feedback survey forms, and support materials
 Interpreter technical specifications prepared by engineers to determine appropriate content for training
documentation
Rogers Cable Inc. Richmond Hill 2000 – 2003
Senior Technical Service Representative
 Monitored Team members and identified areas of opportunity for professional development
 Maintained operational excellence throughout the customer life cycle
 Liaised with all internal and external customers
 Ensured Quantitative and Qualitative results are met
 Recommended and reinforced Customer Care operational standards, policies and procedures
EDUCATION
Bachelor of Arts (part-time) - Mass Communications Degree (in progress)
York University, Toronto, Ontario
Technical Instructor Certification
Rogers Cable Inc, - Toronto, Ontario
Sound Engineering Diploma
Trebas Institute of Recording Arts, Toronto, Ontario
Business Administration - Logistics Management Diploma
George Brown College, Toronto, Ontario
INTERESTS & HOBBIES
 Music Production: Remix and Editor
 Video Editor and Podcast Broadcaster
 Radio Programmer/DJ: CKLN 88.1 FM
 Production Coordinator: Winter Music Conference
 DJ: Event Planner for Festivals, Corporate, and Industry Events