شایستگی گوش دادن فعال و مؤثر
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شایستگی گوش دادن فعال و مؤثر
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Ethics 101
This document discusses ethics and the importance of following the Golden Rule. It provides guidance on how to apply ethical standards personally and professionally. The key points are:
1) Companies that commit to social responsibility and act ethically are more profitable than those who don't.
2) The Golden Rule - to treat others as you want to be treated - is an easy to understand standard that most people accept and that leads to win-win outcomes.
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Body language زبان بدن
پل اکمن(Paul Ekman) متولد سال ۱۹۳۴ و از سال ۱۹۶۸ استاد روانشناسی در مدرسه پزشکی دانشگاه کالیفرنیا در سانفرانسیسکو است. مطالعات او در سالهای اواخر دهه ۱۹۶۰ درباره اشکال بیان در چهره انسان آغاز شدند که نتیجه آنها قائل شدن به نوعی جهانشمولیت در این اشکال در فرهنگ های مختلف انسانی بودند و برای اکمن شهرت جهانی به ارمغان آوردند.
ادامه مطالب در لینک زیر:
http://www.salimkhalili.com/?p=1531
Business ethics
Legality is only a first step
Questions to ask: When faced with a potentially unethical action.
Management’s role
Compliance/Integrity based codes
Corporate social responsibility
A definition and stakeholders
Importance of-business-ethics
This document discusses the importance of business ethics. It notes that ethical behavior and corporate social responsibility can boost sales, reduce employee turnover, attract more talented employees, and attract investors, protecting a company's share price. Unethical behavior may damage a company's reputation and lower profits. The document outlines foundations of ethical behavior like treating others well and outlines some common ethical issues businesses face like honesty, fair compensation, and respecting others. It discusses how ethics can contribute to employee commitment, investor loyalty, customer satisfaction, and relationships with stakeholders. The conclusion emphasizes that an integrity approach to business can strengthen competitiveness and improve work life and relationships.
Business ethics
Business ethics refers to written and unwritten codes that govern decisions and actions within a company. An organization's culture determines what is considered right and wrong conduct. If businesses focus on long-term stability and growth over short-term goals, their decisions are more likely to be ethical. Managers play a key role in establishing an organization's ethical standards and culture. Upholding strong business ethics is important for public trust, preventing harm, and protecting employees and the company.
Recommended
Ethics 101
This document discusses ethics and the importance of following the Golden Rule. It provides guidance on how to apply ethical standards personally and professionally. The key points are:
1) Companies that commit to social responsibility and act ethically are more profitable than those who don't.
2) The Golden Rule - to treat others as you want to be treated - is an easy to understand standard that most people accept and that leads to win-win outcomes.
3) Developing strong character through consistently applying the Golden Rule brings lasting success in relationships and work.
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The document discusses business ethics and corporate social responsibility, outlining key concepts such as moral values, norms, judgments, and the differences between right and wrong, good and bad. It also examines the importance of business ethics for developing employees' critical thinking skills and preparing them for ethical issues in their careers. Stakeholders are identified as important considerations for businesses in ensuring ethical and socially responsible practices.
Body language زبان بدن
پل اکمن(Paul Ekman) متولد سال ۱۹۳۴ و از سال ۱۹۶۸ استاد روانشناسی در مدرسه پزشکی دانشگاه کالیفرنیا در سانفرانسیسکو است. مطالعات او در سالهای اواخر دهه ۱۹۶۰ درباره اشکال بیان در چهره انسان آغاز شدند که نتیجه آنها قائل شدن به نوعی جهانشمولیت در این اشکال در فرهنگ های مختلف انسانی بودند و برای اکمن شهرت جهانی به ارمغان آوردند.
ادامه مطالب در لینک زیر:
http://www.salimkhalili.com/?p=1531
Business ethics
Legality is only a first step
Questions to ask: When faced with a potentially unethical action.
Management’s role
Compliance/Integrity based codes
Corporate social responsibility
A definition and stakeholders
Importance of-business-ethics
This document discusses the importance of business ethics. It notes that ethical behavior and corporate social responsibility can boost sales, reduce employee turnover, attract more talented employees, and attract investors, protecting a company's share price. Unethical behavior may damage a company's reputation and lower profits. The document outlines foundations of ethical behavior like treating others well and outlines some common ethical issues businesses face like honesty, fair compensation, and respecting others. It discusses how ethics can contribute to employee commitment, investor loyalty, customer satisfaction, and relationships with stakeholders. The conclusion emphasizes that an integrity approach to business can strengthen competitiveness and improve work life and relationships.
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Business ethics refers to written and unwritten codes that govern decisions and actions within a company. An organization's culture determines what is considered right and wrong conduct. If businesses focus on long-term stability and growth over short-term goals, their decisions are more likely to be ethical. Managers play a key role in establishing an organization's ethical standards and culture. Upholding strong business ethics is important for public trust, preventing harm, and protecting employees and the company.
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شایستگی گوش دادن فعال و مؤثر
- 1. سید بابک علوی استادیار دانشکده مدیریت و اقتصاد دانشگاه صنعتی شریف
- 2. لطفا پرسشنامه صفحه 3 جزوه خود را تکمیل نمایید. چه دوستانی بیش از 7 پاسخ “بلی” دارند؟ به قسمتی از فیلم آموزش ی “شایستگی های مربی گری ” دقت فرمایید )دقیقه 15:00 تا .)17:00 چه چیزی را مشاهده کردید؟ آخرین باری را که با کس ی صحبت کرده اید و متوجه شده اید که وی به صحبتهای شما گوش نمی دهد به یاد آورید ً واقعا . چه علایم کلامی و غیر کلامی باعث شد شما متوجه این موضوع شوید؟ چه احساس ی داشتید؟
- 3. دارای معانی مختلفی (Listening) و گوش دادن (Hearing) شنیدن است. شنیدن دریافت اصوات و گوش دادن همراه با توجه است. گوش دادن فعال در حوزه ارتباطات اشاره به گوش دادن همراه توجه و انگی زاننده برای فرد مقابل و ایجاد فضایی مطلوب برای درک متقابل است.
- 4. داشتن تمرکز عمیق و واقعی؛ تماس چشمی مستمر و در زمان مناسب؛ قطع نکردن بی دلیل صحبت های طرف مقابل؛ طرح پرسش هایی مناسب برای فهم منظور طرف مقابل و دادن بازخورد برای اطمینان از فهم صحیح مطلب؛ دادن فیدبک در زمان مناسب برای نشان دادن درک احساس طرف مقابل؛ زبان اندام مناسب برای ایجاد تمرکز و شرایط لازم برای آن؛ فهمیدن صحبت های طرف مقابل قبل از قضاوت و پاسخ دادن؛ فکر نکردن به موضوعات دیگر در حین صحبت طرف مقابل؛ ایجاد شرایط محیطی مناسب برای گفتگو؛ یادداشت برداری از صحبت ها در حجم و زمان مناسب.
- 6. جدولی به شکل زیر تهیه نمایید: رفتارهای نامطلوب تاثیر رفتارها بر دیگران رفتار مطلوب
- 7. به طور روزانه رفتارهای منفی و مطلوب خود را ثبت نمایید. گزارش روز شنبه 21 اسفند لیست رفتارهای مطلوب لیست رفتارهای نامطلوب چرا نتوانستم رفتار مطلوب را نشان دهم؟ اقدامات لازم برای اصلاح رفتار در آینده .1 .1 .1 .1 .2 .2 .2 .2 .3 .3 .3 .3 .4 .4 .4 .4 .5 .5