This strategic action plan outlines goals and tactics for improving the laboratory department. The vision is to become the excellent provider of high quality lab services. The mission is to provide a wide range of tests through skilled staff and technology adhering to quality standards. A SWOT analysis identified strengths like availability but also weaknesses like poor communication. Goals include accurate and timely results, effective communication, and implementing an infection control program and laboratory information system. Tactics to achieve the goals within timelines include automating devices, quality control measures, staff training, and building an information sharing network.

1. Strategic Action plan for
laboratory department
Prepared by
Menna Ahmed

2. Outlines
1.Vision of laboratory
2.Mission of laboratory
3.SWOT analysis
4.Goals
5.Strategic plan of laboratory
6.Tactics planning

3. Vision of laboratory
• Become the excellent and superior laboratory
in providing the highest level of quality of lab
services to all patients.

4. Mission of laboratory
• Laboratory department is providing wide range
of different tests with friendly way and
effective communication with patients.
• We achieve this through high skilled staff and
technology according to quality standards &
continual improvement.

5. SWOT analysis
strengths weakness Opportunities threats
 Available 24
hours
 Make wide range
of different tests
 Good reputation
 Good internal
location between
pediatric &
accidents
emergency
 Bad
communication
between
departments and
lab.
 Weak infection
control
department
 Lack of
knowledge &
information of
staff of another
departments.
 Weak
maintenance
system.
 New technology
automated
devices
 Increase number
of patients
 Computerized
system
 New suppliers
 Shortage of
reagents.

6. Goals
• Accuracy &timeless reporting test results.
• Minimize costs & personal efforts.
• Creating effective communication.
• Change culture for operatives.
• Implement infection control standards.
• Creating laboratory information system

7. Implement plan
goal strategy objective timeline
timeless reporting
test results
 Provide
automated
devices
Inpatients results take
3 hours
Outpatients 24hours
6 months
Accuracy, reliability
test results.
 Barcode system
to reduce
human errors
 Internal quality
control
External quality
control: performed
periodically with
external center
(referral laboratory)
One year
Effective
communication
make computerize
system between lab
and other
department.
Notify departments
with 15 minutes about
critical value results&
resampling.
6 months

8. goal strategy objective timeline
Change culture
for operatives
Make training
programs &
meeting with
them
Improve
performance level
One year
Implement
infection control
standards
Appoint team
responsible for
infection control
department
Shall awareness
about infection
control standards
One year
Creating
laboratory
information
system
Build network to
sharing
knowledge&
information
Everyone can use
it well with 6
months from now
Update every 6
months

9. Tactics planning
objective tactics
Inpatients results take 5 hours
Outpatients 24hours
Measure turnaround time & make KPI for it.
Improve performance level by 70% Organize training program for staff &
lectures every week to share knowledge.
Internal & External quality control:
performed periodically with external center
(referral laboratory)
 Maintenance of equipment.
 Quality control of reagents.
 Daily control of temperature of room &
fridges, freezer.
Notify departments with 15 minutes about
critical value results& resampling.
Make KPI to measure report critical values
results.
Shall awareness about infection control
standards increase by 60%
Organize programs about infection control
&training staff
Waste management system .
Build network to sharing information Training everyone to can use it well & have
ability find information from it.

10. Thank you