A brief description of what our Audio Response application offers to our clients

1. inspired credit union solution:
CUtopia
audio response
cu
NREVITALIZING AN IMPORTANT inspired credit union solutions
SELF-SERVICE CHANNEL
While many of your members prefer
“
D odge Central Credit
Union has been
getting their account information via the CU topia AUDIO RESPONSE using Audio Response for
Internet or their mobile devices, some BENEFITS:
over 10 years. It is easy
undoubtedly are more comfortable ◆ Improve customer service
with the familiarity of their touch-tone ◆ Shorten call times
to use, cost effective and
telephones, or just enjoy having the ◆ Reduce call center volumes the members love it.”
availability of all the various channels ◆ Control operational costs ◆
and options through which they can ◆ Increase staff productivity
access their financial data and perform
BARB CAMPBELL
◆ Deliver powerful Chief Executive Officer
transactions. marketing messages Dodge Central Credit Union
◆ Eliminate costly on-premise Beaver Dam, Wisconsin
That’s why CUtopia offers an Audio
equipment
Response solution that provides user-
◆ Overall low cost of ownership
friendly, around-the clock access to
account information from any touch-
tone telephone.
POWERFUL FEATURES, EASY
CUtopia’s Audio Response system can TOUCH-TONE NAVIGATION
significantly free up your staff resources
by assisting members with basic requests Beyond just a vanilla audio response system,
such as balance inquiries and funds trans- our easy-to-use, easy-to-navigate solution
fers. Instead, they can focus on member- provides your members with a wide
specific services and on identifying po- range of capabilities that take a
tential new opportunities. traditional technology and incorporate
advanced features and capabilities to
Since CUtopia’s Audio Response system make it even more efficient and functional.
is an easy to administer, fully-hosted so- Additionally, it is fully integrated with
lution, it eliminates costly, on-premise CUtopia’s Online Banking and Bill Pay
equipment, annual maintenance fees applications, further enhancing the
and local/toll free phone charges. We value of the entire CUtopia eSuite
provide your credit union with a nation- series. Key highlights of CUtopia’s
wide toll-free number and a virtually un- Audio Response system include:
limited number of lines to handle even
the busiest payroll days.  SmartMenus—Our SmartMenus
feature enables your members to
CUtopia’s Audio Response offers your hear the menu options they select
credit union another way to empower most frequently. This saves a great
members to bank on their terms—how deal of time and frustration for the
they want, when they want it—while member, while positioning your
providing a cost-effective tool to effi- organization as a leading-edge
ciently manage your credit union. provider of banking technology.

2.  Marketing Messages—CUtopia’s  SmartMessages—A powerful
Audio Response enables your and effective add-on feature,
marketing team to easily develop SmartMessages enable your credit
and deliver customized marketing union to deliver customized
messages to promote products and marketing message’s to a member
services or communicate other key profile grouping you designate. You
information while your members are simply craft the message and
using the system, helping you identify the specific account profile
leverage every member interaction. that should receive that particular
message. Once the member enters
 Alerts—Audio Response offers CUtopia’s Audio Response system,
both account alerts and event they will hear the SmartMessage
alerts. Our account alert feature intended for them.
puts members fully in control of
their finances from any touch-tone  Online Service Center and
phone. Members can select the Reports (OSCAR)—This powerful
types of alerts they’d like to receive, tool is our service portal where our
even setting specific criteria such clients can log and manage their
as the dollar amount below which overall relationship with CUtopia.
they don’t want their account to fall Specifically, it allows your credit
below. Members can also make an union to perform many high lev-
immediate, on-the-spot transfer el management functions, such
to add money to a particular account as managing member access,
or modify their bill payment schedule generating key performance and
over the phone. Our event alert management dashboard reports,
capabilities will help remind your serving members and much more,
members of important dates of all from one central location.
their choosing, such as birthdays,
anniversaries and other events in a
quick, efficient manner.
STANDARD FEATURES OPTIONAL FEATURES
 Two-Factor Authentication—At ◆ Account balances ◆ Auto file transfer
CUtopia, security is always a priority. ◆ Account history ◆ Two-factor authentication
That’s why our Audio Response ◆ Check number search ◆ Speech recognition
system has an add-on module for ◆ Account and event alerts ◆ Multi-lingual messaging 6
two-factor authentication should
◆ Transfer funds, loan payments ◆ Merchant check verification
you want that level of security. We
◆ SmartMenus ◆ Call transfers direct to your
protect your members’ privacy
◆ Birthday greeting credit union
by requiring an additional layer
◆ Time and temperature ◆ Interface to 35+ data processing
of authentication, linking their
telephone number with member- ◆ Marketing messages vendors via batch or online/
defined challenge questions before real time
performing a transaction such as a ◆ SmartMessages
funds transfer or loan payment.
CUtopia is a division of Worldwide Interactive Services, LLC, a leading provider of technology solutions for more than 300 financial institutions
nationwide. Since 1995, Worldwide Interactive has been delivering secure, robust and cost-effective automated solutions to banks
and credit unions including Audio Response, Online Banking, Mobile Banking, Bill Pay and most recently, its premier credit union
core system, CUtopia. Our combination of advanced technology, low cost of ownership and passionate customer service creates
an environment that helps clients remain competitive, improve service to their customers and members, maximize the automation
of tasks and decrease operating expenses.