This document summarizes a presentation given at the 59th EOQ Quality Congress in Athens, Greece on achieving excellence in quality through transforming culture. The presentation argues that focusing only on models and tools is not sufficient for continuous improvement and that true transformation requires focusing on behaviors and attitudes by promoting a culture where real problems are solved in real time at the actual production lines. Leaders must create and manage this type of culture or risk being managed by the existing culture without realizing it.
It's all about people. How we treat them now and how they help us deliver great services. It's about how we've treat people in the past, the assumptions we made along the way and how they've resulted in some really challenging workplace situations. It's got a few ideas on how together we can create a better workplace with greater resilience and sustainability - and how this all links back to agile.
Originally delivered at AgileSheffield 29-Jun-16
Tips for effective powerpoint presentationsShwetal Kadam
This powerpoint includes tips for an awesome powerpoint presentation . This presentation is based on famous book "slide:ology" by Nancy Duarte which explains art and science of creating great presentations .
related video watch
https://www.youtube.com/watch?v=i68a6M5FFBc
KEY CONCEPT
Many organizations struggle to keep up because their culture, mindset and processes are designed for a Complicated domain (in Cynefin terms), whereas Agile is Business in Complexity.
ABSTRACT
How is it like for a manager to work in an environment where knowing the past will hardly help foresee the future? An environment where unpredictability and change are, in fact, the only constant? And how does this affect -- and is affected by -- the kind of intellectual work that is the true asset many organizations have, these days, to generate value?
In this talk we'll see how living and operating in the 21st century calls for a whole new set of skills for managers and how, most relevantly, calls for a mindset that's slightly different from the one we got used to in past decades.
We'll talk about the connection between mindset, complexity and agility; and you'll get some practical advice that can help you operate better in these domains.
It's all about people. How we treat them now and how they help us deliver great services. It's about how we've treat people in the past, the assumptions we made along the way and how they've resulted in some really challenging workplace situations. It's got a few ideas on how together we can create a better workplace with greater resilience and sustainability - and how this all links back to agile.
Originally delivered at AgileSheffield 29-Jun-16
Tips for effective powerpoint presentationsShwetal Kadam
This powerpoint includes tips for an awesome powerpoint presentation . This presentation is based on famous book "slide:ology" by Nancy Duarte which explains art and science of creating great presentations .
related video watch
https://www.youtube.com/watch?v=i68a6M5FFBc
KEY CONCEPT
Many organizations struggle to keep up because their culture, mindset and processes are designed for a Complicated domain (in Cynefin terms), whereas Agile is Business in Complexity.
ABSTRACT
How is it like for a manager to work in an environment where knowing the past will hardly help foresee the future? An environment where unpredictability and change are, in fact, the only constant? And how does this affect -- and is affected by -- the kind of intellectual work that is the true asset many organizations have, these days, to generate value?
In this talk we'll see how living and operating in the 21st century calls for a whole new set of skills for managers and how, most relevantly, calls for a mindset that's slightly different from the one we got used to in past decades.
We'll talk about the connection between mindset, complexity and agility; and you'll get some practical advice that can help you operate better in these domains.
Nudjed is a life-changing service that helps busy people to be healthier, happier and more productive.
Warren is an international award winning creative director, and set up his first business aged just 22. His work has won several significant awards including the World Intellectual Property Office- Best Patent in the World (2010) and SXSW Accelerator Bootstrap Award (2011) as well as innovation prizes in Geneva and Kuwait. He has also worked with clients like Google and Virgin Media, developing marketing campaigns for AdWords and GoogleApps and Virgin's youth entrepreneurship brand Pioneers.
Over the course of the last 24 months Nudjed have had the chance to build a business from the ground up using Lean and Agile. But the process isn’t always as clear as the books will tell you. Choosing a process is simple in comparison to making a process work for you. When dealing with peoples health, the problem becomes twice as hard. Legislation is inherently not agile.
This session will cover the mistakes we’ve made at Nudjed, a health tech start-up. From initial research, hacking prototypes, developing a business case for investors, recruiting, structuring teams and ultimately trying to deliver on our business plan… whilst creating a product we can be proud of along the way. www.nudjed.com.
Sharing the presentation slides from a short workshop I ran in April 2017, on why Design Thinking is becoming a much-needed capability in the change manager's toolkit. This event was kindly sponsored by Allegra Consulting.
I have since created an online course (masterclass) on this topic - check it out:
https://change-hacks.teachable.com/
UXDX Stockholm - Building an autonomous team is fun, by Anna Sitnikova, May 8...UXDXConf
With a proven track record of building cross-functional teams from scratch, Anna is now a Product Manager at iZettle where she leads a cross-functional team of 10+ members including backend, web, iOS, Android, test, UX and visual design.
Her presentation at UXDX Stockholm takes us through the process of autonomy, how to create it and what to expect.
Agile HR or Talent Management as we call it in Agile organizations turns the entire organization around. It’s employees centric, delivering value to the whole organization. At a glance, not much had changed. We still need to hire people, take care of people growth, do evaluations. Only the way we work changed significantly as the focus shifted to support the overall employee experience. Interested in what does that mean? Let me guide you through the change of mindset, practices, and tips on how to build the new Agile HR.
LO:
- Understand the fundamental need behind the Agile HR shift
- Be aware of how HR can help the organization to change the mindset
- Know what practices to avoid
- Get a number of useful practices to become your Agile HR journey
The Lean Startup Customer Development Model. At this day-long workshop hosted at the Soho office of Digital Ocean, we discussed how to implement lean customer discovery and validation in a startup. We learned about Steve Blank's Customer Development Model and did exercises including a lean business model canvas, empathy map and field research.
"The 5 Personas of Product Management (and How to Hire for Them)" by Jason ShenProductized
Product managers are one of the toughest roles to define and hire for, in part because depending on the company and the project, they perform a wide variety of activities. It can be helpful to think of the role as five characters — the Explorer, the Analyst, the Planner, the Advocate, and the Sherpa.
This PRODUCTIZED talk by Jason covers:
1) What each of the five characters does and why it is important
2) Examples of that character in action
3) Specific techniques to identify candidates who could embody this character
4) How these five characters can help your organization better work with product managers
Stated that Bank is an example of Control culture a Bank, Introducing Agile in a Bank is more working on existing culture than teaching practices.
In this talk I want to share my year experience on agile introduction in one of the most important Italian Bank.
I will cover the topic on how to be agile introducing agile, Scrum of scrum as the simple thing that could possible work, the compromises we accepted, the pitfall we faced; in essence how to instill an Agile Culture in a Control Culture environment.
Why is it so hard? Agile adoption anti-patterns, how to spot them and what to...Milan Juza
Adopting agile ways of working, especially in large organisations, often seems incredibly hard and challenging. There is a natural resistance to change, too much complexity to deal with, too much organisational inertia. As a result, many experienced practitioners struggle to get traction and to drive change in the organisation as a whole. In this talk, you will learn about some of the key anti-patterns that often occur during transition to agile. This deck also covers approaches that can help you spot these anti-patterns and about strategies and techniques to avoid and/or remove them.
Being a Cultural Warrior: 3 Proven Practices for Driving Engagement and Effic...Snag
Whatever your organization is designed to deliver, whether it’s a product or a service, you will win or lose based on how well your people are able to work and perform as a team. If you have have the best processes in the world, but your people don’t really care, you can be good, but you will never be awesome. And if you aren’t after awesome, what are you after?
With extensive experience in the manufacturing biz, Beau Groover, the former Director of Lean Supply Chain with Serta Simmons Bedding and Founder and President of The Effective Syndicate, will share what he’s learned from two decades in the service industry that will help you align your people, processes and products ... and make your business thrive.
Check out our joint presentation, ‘Being a Cultural Warrior,’ with TalentStream and Beau Groover to:
-- Define clearly what the vision, mission and values are that represent your brand and motivate your team
-- Uncover how to effectively evaluate your team … and yourself
-- Understand what being a Cultural Warrior looks like, the strategy to get there, and how it'll improve customer service from the ground up
-- Get tips on how to improve process efficiency and produce highly predictable results
-- Learn how to develop a successful organizational structure, including succession planning, leadership development and teamwork coaching
Nudjed is a life-changing service that helps busy people to be healthier, happier and more productive.
Warren is an international award winning creative director, and set up his first business aged just 22. His work has won several significant awards including the World Intellectual Property Office- Best Patent in the World (2010) and SXSW Accelerator Bootstrap Award (2011) as well as innovation prizes in Geneva and Kuwait. He has also worked with clients like Google and Virgin Media, developing marketing campaigns for AdWords and GoogleApps and Virgin's youth entrepreneurship brand Pioneers.
Over the course of the last 24 months Nudjed have had the chance to build a business from the ground up using Lean and Agile. But the process isn’t always as clear as the books will tell you. Choosing a process is simple in comparison to making a process work for you. When dealing with peoples health, the problem becomes twice as hard. Legislation is inherently not agile.
This session will cover the mistakes we’ve made at Nudjed, a health tech start-up. From initial research, hacking prototypes, developing a business case for investors, recruiting, structuring teams and ultimately trying to deliver on our business plan… whilst creating a product we can be proud of along the way. www.nudjed.com.
Sharing the presentation slides from a short workshop I ran in April 2017, on why Design Thinking is becoming a much-needed capability in the change manager's toolkit. This event was kindly sponsored by Allegra Consulting.
I have since created an online course (masterclass) on this topic - check it out:
https://change-hacks.teachable.com/
UXDX Stockholm - Building an autonomous team is fun, by Anna Sitnikova, May 8...UXDXConf
With a proven track record of building cross-functional teams from scratch, Anna is now a Product Manager at iZettle where she leads a cross-functional team of 10+ members including backend, web, iOS, Android, test, UX and visual design.
Her presentation at UXDX Stockholm takes us through the process of autonomy, how to create it and what to expect.
Agile HR or Talent Management as we call it in Agile organizations turns the entire organization around. It’s employees centric, delivering value to the whole organization. At a glance, not much had changed. We still need to hire people, take care of people growth, do evaluations. Only the way we work changed significantly as the focus shifted to support the overall employee experience. Interested in what does that mean? Let me guide you through the change of mindset, practices, and tips on how to build the new Agile HR.
LO:
- Understand the fundamental need behind the Agile HR shift
- Be aware of how HR can help the organization to change the mindset
- Know what practices to avoid
- Get a number of useful practices to become your Agile HR journey
The Lean Startup Customer Development Model. At this day-long workshop hosted at the Soho office of Digital Ocean, we discussed how to implement lean customer discovery and validation in a startup. We learned about Steve Blank's Customer Development Model and did exercises including a lean business model canvas, empathy map and field research.
"The 5 Personas of Product Management (and How to Hire for Them)" by Jason ShenProductized
Product managers are one of the toughest roles to define and hire for, in part because depending on the company and the project, they perform a wide variety of activities. It can be helpful to think of the role as five characters — the Explorer, the Analyst, the Planner, the Advocate, and the Sherpa.
This PRODUCTIZED talk by Jason covers:
1) What each of the five characters does and why it is important
2) Examples of that character in action
3) Specific techniques to identify candidates who could embody this character
4) How these five characters can help your organization better work with product managers
Stated that Bank is an example of Control culture a Bank, Introducing Agile in a Bank is more working on existing culture than teaching practices.
In this talk I want to share my year experience on agile introduction in one of the most important Italian Bank.
I will cover the topic on how to be agile introducing agile, Scrum of scrum as the simple thing that could possible work, the compromises we accepted, the pitfall we faced; in essence how to instill an Agile Culture in a Control Culture environment.
Why is it so hard? Agile adoption anti-patterns, how to spot them and what to...Milan Juza
Adopting agile ways of working, especially in large organisations, often seems incredibly hard and challenging. There is a natural resistance to change, too much complexity to deal with, too much organisational inertia. As a result, many experienced practitioners struggle to get traction and to drive change in the organisation as a whole. In this talk, you will learn about some of the key anti-patterns that often occur during transition to agile. This deck also covers approaches that can help you spot these anti-patterns and about strategies and techniques to avoid and/or remove them.
Being a Cultural Warrior: 3 Proven Practices for Driving Engagement and Effic...Snag
Whatever your organization is designed to deliver, whether it’s a product or a service, you will win or lose based on how well your people are able to work and perform as a team. If you have have the best processes in the world, but your people don’t really care, you can be good, but you will never be awesome. And if you aren’t after awesome, what are you after?
With extensive experience in the manufacturing biz, Beau Groover, the former Director of Lean Supply Chain with Serta Simmons Bedding and Founder and President of The Effective Syndicate, will share what he’s learned from two decades in the service industry that will help you align your people, processes and products ... and make your business thrive.
Check out our joint presentation, ‘Being a Cultural Warrior,’ with TalentStream and Beau Groover to:
-- Define clearly what the vision, mission and values are that represent your brand and motivate your team
-- Uncover how to effectively evaluate your team … and yourself
-- Understand what being a Cultural Warrior looks like, the strategy to get there, and how it'll improve customer service from the ground up
-- Get tips on how to improve process efficiency and produce highly predictable results
-- Learn how to develop a successful organizational structure, including succession planning, leadership development and teamwork coaching
Transform your business: Create a Culture for Continuous Improvement - Prof D...Invest Northern Ireland
You have improved the operation of your business or are looking to do so. But how do you keep it going?
How do you keep everyone moving forward?
If you want better outputs, more motivated staff, increasing profits and a culture of continuous improvement you need to attend this conference.
With the future uncertain you need to be in control of your business growth. At this event there will be a practical workshop session led by a specialist in the field.
Cultural Change & Leadership Keynote: Professor David Bamford, Operations Management Huddersfield Business School
[WEBINAR] Four Powerful Systems That Only The BEST Companies DeployJoe Mechlinski
Join Joe Mechlinski, CEO of SHIFT, for an interactive webinar that will reignite your culture. It features the top systems companies deploy to create magnetic, aligned, accountable, and highly engaged workplaces. https://www.shiftthework.com/systems-webinar
Take a look at how the labyrinth of P3m methods fits together and how project management can be applied to every area of our lives for maximum success.
Why do so many organizations struggle to put in place mature Agile teams that can apply proper Agile principles and deliver awesome products? Some people will say, “Agile is hard” as an excuse to not do Agile or to become frAgile. Well we think we have developed the “Secret Sauce” to rebooting any Agile team that just doesn’t seem to be maturing and we want to share it with you!
If you are thinking of scaling Agile across a large organization, then this talk is a must to attend to help ensure your teams have the right foundation. Organizations wanting to scale Agile must have a solid foundation of mature Agile teams who embrace the Agile values and have the right Agile mindset.
Over the years, as we have done Agile transformations in different organizations, we have seen common patterns that keep repeating. The most common pattern we found in our experience is that teams are frAgile. Too many either pretend to be Agile or don’t even know Agile is not a methodology, so organizations question the value of using Agile. Very often the confusion and frustration that comes with thinking that a team is Agile when they are not Agile, brings people right back to their old habits of command and control. Creating successful mature Agile teams is not sorcery, you need to discover the secret sauce!
In this talk, we will reveal our secrets on how to create a successful Agile-Scrum team in 5 sprints. Attendees will learn how we applied our secret sauce as we experimented with more than 30 teams and we refined the know-how. This recipe has proven to be successful in different organizations and teams delivering different types of products. Our Creative-Destruction approach goes through a human change process we labeled The Intervention Plan. The 5 steps are:
Step 1: Run in the rain
Step 2: Thunderstruck
Step 3: Start the M&M pain machine
Step 4: Open-up and look at the sun
Step 5: Removing the training wheels
And by using these 5 steps, attendees will discover the 5th Agile value!
Turnover Reduction: A Complex (but Achievable) GoalQualtrics
Turnover is a talent problem faced by all organizations and industries. Topics like performance management, leader development, and competency modeling are often discussed in popular HR outlets; but challenges with turnover and retention create real pain for today’s organizations. With little new information about solving this common problem, HR professionals are often forced to combat high turnover rates without full understanding of the root causes and with tools ill-equipped at addressing the source of the problem. The focus of this presentation is to discuss strategies to investigate turnover in your organization and to build a talent approach to maximize retention.
It's not lean, it's agile at scale.. the Hoshin Kanri wayPierre E. NEIS
Nowadays, in the Agile world, we ask ourselves how to scale up.
Before Agile, Toyota used an approach called Hoshin Kanri to get aligned before start.
This is perhaps an interesting point for us to address?
Sometimes we struggle to achieve professional goals. Often, we are so busy juggling conflicting priorities and tasks that well-intentioned objectives stay indefinitely on our to-do lists or only half-heartedly get accomplished. This session helps you find the discipline to ensure that they make the things that are important happen.
Professionals sometimes struggle to achieve professional goals. Often, we are so busy juggling conflicting priorities and tasks that well-intentioned objectives stay indefinitely on our to-do lists or only half-heartedly get accomplished. This session helps you find the discipline to ensure that they make the things that are important happen.
Similar to Achieving excellence in quality by transforming the culture (20)
Oprah Winfrey: A Leader in Media, Philanthropy, and Empowerment | CIO Women M...CIOWomenMagazine
This person is none other than Oprah Winfrey, a highly influential figure whose impact extends beyond television. This article will delve into the remarkable life and lasting legacy of Oprah. Her story serves as a reminder of the importance of perseverance, compassion, and firm determination.
Modern Database Management 12th Global Edition by Hoffer solution manual.docxssuserf63bd7
https://qidiantiku.com/solution-manual-for-modern-database-management-12th-global-edition-by-hoffer.shtml
name：Solution manual for Modern Database Management 12th Global Edition by Hoffer
Edition：12th Global Edition
author：by Hoffer
ISBN：ISBN 10: 0133544613 / ISBN 13: 9780133544619
type：solution manual
format：word/zip
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Focusing on what leading database practitioners say are the most important aspects to database development, Modern Database Management presents sound pedagogy, and topics that are critical for the practical success of database professionals. The 12th Edition further facilitates learning with illustrations that clarify important concepts and new media resources that make some of the more challenging material more engaging. Also included are general updates and expanded material in the areas undergoing rapid change due to improved managerial practices, database design tools and methodologies, and database technology.
The Team Member and Guest Experience - Lead and Take Care of your restaurant team. They are the people closest to and delivering Hospitality to your paying Guests!
Make the call, and we can assist you.
408-784-7371
Foodservice Consulting + Design
Artificial intelligence (AI) offers new opportunities to radically reinvent the way we do business. This study explores how CEOs and top decision makers around the world are responding to the transformative potential of AI.
Achieving excellence in quality by transforming the culture
1. 59th
EOQ
Quality
Congress
2015
Athens,
Greece
ACHIEVING
EXCELLENCE
IN
QUALITY
BY
TRANSFORMING
THE
CULTURE
Carlos
de
Castro
Novelis
AG
Director
Quality
&
Con6nuous
Improvement
carlos.decastro@novelis.com
2. “Sustainable
excellent
results
requires
the
transformaQon
of
a
culture
to
one
where
every
single
person
is
engaged
every
day
in
making
small,
and
from
Qme-‐to-‐Qme
large,
changes.”
Shingo
Model
3. 5P
Model
Shingo
EFQM
Balanced
Scorecard
Hines
Model
McKinsey
7S
Model
Porter:
CompeQQve
Advantage
Molloy-‐Delany
Model
Ko^er:
Change
Management
Improvement
programs
usually
start
with
Models
And
there
are
plenty
of
them…
ISO
9001
4. SMED
Pareto
Charts
TPM
JIT
Kaizen
Workshops
Ishikawa
5S
FMEA
Kanban
LPA
SPC
Then
there
are
the
Tools
5. And
if
it
doesn’t
work
we
try
to
tweak
the
order
of
things
7. Focus
on
models
and
tools
Rate
of
Improvement
0
1
2
3
4
5
.
.
.
.
.
.
.
Years
Focus
on
behaviors
and
aatudes
Why
improvement
doesn’t
s6ck
when
we
focus
only
on
tools?
8.
‘CAN
YOU
SHOW
ME
HOW
DID
YOU
IMPROVE
QUALITY
YESTERDAY
ON
THIS
PRODUCTION
LINE
?’
‘UH…
UH…
WHERE
IS
THE
BLACK
BELT?’
MANAGEMENT
DOES
NOT
KNOW
WHAT
HAPPENED
YESTERDAY…
…
AND
OFTEN
NOTHING
HAPPENED!
‘CAN
YOU
SHOW
ME
HOW
YOU
ARE
IMPROVING
QUALITY
?’
‘OH,
YES!
I
WILL
SHOW
YOU
THE
RESULTS
OF
THE
PROJECT
THAT
I
WORKED…
3
MONTHS
AGO
ON
…’
A
FEW
EXAMPLES
IN
SOME
AREAS
OF
THE
PLANT…
One
day
in
the
life
of
a
produc6on
line…
9. “OrganizaFons
are
like
automobiles.
They
don’t
run
themselves,
except
downhill”
Manfred
Kets
de
Vries,
INSEAD
10. How
to
promote
a
real
quality
culture?
ü The real place
ü The real time
ü The real actors
ü The real parts
ü The differences (good vs. bad)
ü The data (as detailed as possible)
11. Culture:
– The
6
reals
– Stop
imagina6on
and
blah,
blah!
Commitment
and
Ac6vity
:
– Teach
people
to
clarify
their
daily
plan
– Teach
people
work
standards
– Engage
in
one-‐by-‐one
problem
solving
– What
did
I
improve
yesterday?
Method
:
– PDCA
/
8D
– Be
logical!
| 11
Leader
Team
How
to
promote
a
real
quality
culture?
Basic
tools
:
– 5W2H,
FTA,
5
Why’s
– Be
efficient!
12. “The
only
thing
of
real
importance
that
leaders
do
is
to
create
and
manage
culture.
If
you
do
not
manage
culture,
it
manages
you,
and
you
may
not
even
be
aware
of
the
extent
to
which
this
is
happening.”
Edgar
Schein,
MIT
Sloan
School
of
Management
