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DEVOPSDAYS DOWN UNDER
there is no talent shortage
Andrew Clay Shafer @littleidea
12 JULY 2013
start with history
you can either easily manage
complex systems at scale...
or you can’t...
there is no talent shortage - devopsdays down under 2013
developer sysadmin
3 people
2008
developer sysadmin
more people
2013
confession:
I was never particularly
passionate about operations
confession:
I was never particularly
passionate about
development
I was paid to develop
I am easily impassioned
I became fascinated with the
dynamics of high performance
fascinated with the dynamics of
high performing organizations
and the individuals that
comprise them
a master
mentally and physically unprepared for reality
the game had changed
In the 1960s, GM averaged a 48.3% share of the U.S. car and truck market
the game had changed
the game has changed
the game has changed
10 deploys a day 50 deploys per day
infrastructure is code
continuous this, that, and the other
all about culture
tools really do matter
all about the business
what about ITIL?
understand the flow of work
antifragile
quit your job feedback and visibility
measure everything
the game has changed
the game has changed
What should we DO?
Who should we HIRE?
devops isn’t working!
We can never do that!
WE CAN’T FIND TALENT!
the game has changed
A WAR FOR
TALENT!
fail
the game has changed
What makes
the difference?
devops doesn’t work
people do
a word about jobs
stone cutting doesn’t work?
Three Stone Cutters
“I’m paid to cut stones”
“I use special techniques to shape stones in
an exceptional way, here let me show you.”
there is no talent shortage - devopsdays down under 2013
I build cathedrals.
a sense of purpose
we reduce people to their job
dev ops
we talk about culture
like culture is a checkbox on a list
we talk about culture
then abstract everything into boxes with labels
we talk about culture
then hire based on a laundry list of buzzwords
we talk around culture
‘commitment’
‘cultural fit’ ‘motivation’
‘values’ ‘vision’
do we cultivate culture?
do we cultivate individuals?
this is the original meaning
there is no talent shortage - devopsdays down under 2013
incentives and behaviors
the games people play
game theory
the study of mathematical models of conflict and
cooperation between intelligent rational decisions makers
rational
chooses to maximizing utility function
Nash Equilibrium
no players have anything to gain by changing
only their own strategy unilaterally.
Pareto Efficiency
an allocation of resources in which it is
impossible to make any one individual better off
without making at least one individual worse off
Pareto Inefficient Nash Equilibrium
possible to make an individual better off
without making any individual worse off
no one will change their strategy
Pareto Inefficient Nash Equilibrium
until the game changes
the game has changed
software is eating the world
remember dvds?
we are in the middle of inventing our culture.
--Patty McCord
http://www.youtube.com/watch?v=o3e1lnixKBM
The real company values, as opposed to
the nice sounding values, are shown by
who gets rewarded, promoted, or let go.
--Patty McCord
real values determine incentives
incentives determine behaviors
rational agents maximizing utility functions
you are either building a
software business...
or you will be losing to
someone who is...
everyone is starting to
understand this
you are either building a
learning organization...
or you will be losing to
someone who is...
organizational learning
“a dynamic process of creation, acquisition and integration of
knowledge aimed at the development of resources and
capabilities that contribute to better organizational performance”
“support the acquisition of information, the distribution and
sharing of learning, and that reinforce and support continuous
learning and its application to organizational improvement”
“Thus, organizational learning culture is under constant
construction, moving along an infinite continuum towards a
harmonious learning environment”
there is no talent shortage - devopsdays down under 2013
7 dimensions of
Organizational Learning
continuous learning
represents an organization’s effort to create continuous
learning opportunities for ALL of its members
inquiry and dialogue
an organization’s effort in creating a culture of
questioning, feedback, and experimentation
team learning
spirit of collaboration and the collaborative skills that
undergird the effective use of teams
empowerment
encourage feedback and action to address the gap between
the current status and the vision regardless of rank
embedded system
establish systems to capture and share learning
system connection
actions to connect the organization to its
internal and external environment
strategic leadership
the extent to which leaders act strategically using
learning to create change
In my organization?
dimensions of the learning organization questionnaire (DLOQ)
http://www.partnersforlearning.com/questions2.asp
Questions
Watkins and Marsick
In my organization, people openly discuss
mistakes in order to learn from them
In my organization, people identify skills
they need for future work tasks
In my organization, people are encouraged
to ask “why” regardless of rank
In my organization, teams/groups
focus both on the group’s task and on
how well the group is working
My organization builds alignment of visions
across different levels and work groups
In my organization!
Statements
not only exist in spirit, but are incentivized!
if they are not incentivized, they won’t exist
rational agents maximizing utility functions
there is no talent shortage - devopsdays down under 2013
stop conflating learning with academics
stop conflating learning with training
stop conflating learning with education
there is no ‘school’
the organizations that build the
future become ‘graduate studies’ in
the skills they require to do so
The learning organization is one that
has the capacity to integrate people
and structures in order to move toward
continuous learning and change.
learning cannot be something that
happens outside of the process
learning is the point of the process
continuous
learning
a learning organization not only has the
advantage of the increasing capacity of
cultivated talents, but has advantages
attracting and retaining talent
there is no talent shortage - devopsdays down under 2013
there is no talent shortage
there is a shortage of vision and courage
you are not your job
I build the future
build the future
we build the future
together
the game has changed
come at me
@littleidea
✤ Netflix - culture unleashed http://www.youtube.com/watch?v=o3e1lnixKBM
✤ dimensions of the learning organization questionnaire (DLOQ) - http://www.partnersforlearning.com/questions2.asp
✤ Maverick - the worlds most unusual workplace - http://en.wikipedia.org/wiki/Maverick_(book)
✤ The Fifth Discipline - The Art and Practice of the Learning Organization - http://en.wikipedia.org/wiki/The_Fifth_Discipline
✤ Organizational Learning Culture's Influence on Job Satisfaction... - http://conservancy.umn.edu/bitstream/53624/1/Hsu_umn_0130E_10474.pdf
✤ Yang, B. (2003). Identifying valid and reliable measures for dimensions of a learning culture. Advances in Developing Human Resources
✤ Fred Ettish - http://www.youtube.com/watch?v=Z5maknndsas
Resources

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there is no talent shortage - devopsdays down under 2013