Learn more about some of the mechanisms and best practices that help us innovate at Amazon, and go through some of the suggestions on how it applies to startups and particularly AWS customers.
Case study on the evolving eCommerce Ride Hailing market and Uber's current position. Project involved analysis of competitors domestic and global and gave recommendations on how Uber can continue to be competitive in the Ride Hailing market
How do you plan for synergy and effectiveness using the multitude of channels? This initial introduction to the subject is part of DigitasLBi's Strategy Academy.
Digital Innovation in the Belgian Insurance MarketAccenture BeLux
The insurance industry is changing, due to technology, market, and regulatory factors. Insurance products, processes, and business models are reshaped by rapid technological advances in big data, cloud computing, and Internet of Things. At the same time, consumers have become accustomed to the convenience, personalization, simplicity, and speed of interacting digitally via social media services and mobile applications offered by players such as Amazon, Airbnb, Facebook, Google and Uber. As a result, consumers increasingly expect insurance companies to offer digital services with compelling user interfaces and experiences. As to regulation, the financial services industry is preparing for the implementation of the General Data Protection Regulation (GDPR; Effective in May 2018), which gives consumers the right to request their personal data to be made portable or completely and securily deleted. In response, leading insurance companies have started deploying an ecosystem perspective, partnering with firms in and out-side the insurance industry.
Trends and Frameworks for Interactive Success... A strategic interactive approach for taking businesses to their customers by listening, sharing and providing timely and relevant services and support.
Segmentation, Targeting & Positioning and Product brandingArfan Ahmed Shourov
Market Segmentation is a process of dividing the market of potential customers into different groups and segments on the basis of certain characteristics.
Basis of Market Segmentation
Requirements for Effective Segmentation
Evaluating Market Segments
Segment Attractiveness
Targeting is the selection of the target Market/ individuals we want to win over for a particular product/ service.
Choosing a Targeting Strategy
Positioning is the act of designing the company’s offering and image to occupy a distinctive place in the target market’s mind
Importance of customer mind
Brand Advocacy and Social Media - 2009 GMA ConferenceBrandon Murphy
Businesses must strategically align behind creating advocates for their brands. This presentations shows companies how to focus on advocacy and spark it with social media. It was given in partnership between 22squared and Deloitte at the 2009 GMA Social Media Conference in New York.
This ppt is based on how DBS Bank has achieved digitization, vision, mission, profit, growth, market strategy, history, details, limitations, achievements, awards, CEO, products, applications they created, charts. This case study will give brief about how they become digitally strong and powerful in Asian market
Mapping Manulife's Direct to Consumer Path-to-PurchaseDelvinia
In his presentation at the CMA's 2013 National Convention, Delvinia President Steve Mast shared examples from Delvinia's work with Manulife Financial, Steve will illustrate how the firm used customer journey mapping within its direct to consumer business to identify opportunities to innovate and improve the customer experience.
Customer Experience Transformation In Insurance Vizolution
Customer experience in today’s insurance companies at best, is broken. However there is no doubt that it is on the agenda. Download our white paper and learn why customer experience can deliver a long term competitive advantage for your business. Visit www.vizolution.co.uk/insurancewhitepaper for your complimentary download.
M-Pesa Case study.
This is our last teamwork university project. This time we had to analyze M-Pesa, that is a mobile SIM card based company that facilitates the way to transfer money. M-Pesa is the first "Fintech" company because they used before everyone else the SIM card system to financial services purposes.
This app allows people to transfer money in safety and fast way.
This company was born in Kenya, they were the first to bring 4G in the country. M-Pesa represents a milestone for the African innovation ecosystem.
I want to thank my colleagues for the excellent workflow, for the collaboration during the process and for a full and totally work ethic.
Thanks to Sofia Auddino, Carlo Liviero, Giovanni Fabris, Alessandra Cancellari, Lucrezia Wally Bestetti, Francesco Ghezze.
And Thanks to H-FARM Education
#lessons #innovation #Africa #digitalpayments #bank
#economy #digital #hfarm
Learn more about some of the mechanisms and best practices that help us innovate at Amazon, and go through some of the suggestions on how it applies to startups and particularly AWS customers.
Case study on the evolving eCommerce Ride Hailing market and Uber's current position. Project involved analysis of competitors domestic and global and gave recommendations on how Uber can continue to be competitive in the Ride Hailing market
How do you plan for synergy and effectiveness using the multitude of channels? This initial introduction to the subject is part of DigitasLBi's Strategy Academy.
Digital Innovation in the Belgian Insurance MarketAccenture BeLux
The insurance industry is changing, due to technology, market, and regulatory factors. Insurance products, processes, and business models are reshaped by rapid technological advances in big data, cloud computing, and Internet of Things. At the same time, consumers have become accustomed to the convenience, personalization, simplicity, and speed of interacting digitally via social media services and mobile applications offered by players such as Amazon, Airbnb, Facebook, Google and Uber. As a result, consumers increasingly expect insurance companies to offer digital services with compelling user interfaces and experiences. As to regulation, the financial services industry is preparing for the implementation of the General Data Protection Regulation (GDPR; Effective in May 2018), which gives consumers the right to request their personal data to be made portable or completely and securily deleted. In response, leading insurance companies have started deploying an ecosystem perspective, partnering with firms in and out-side the insurance industry.
Trends and Frameworks for Interactive Success... A strategic interactive approach for taking businesses to their customers by listening, sharing and providing timely and relevant services and support.
Segmentation, Targeting & Positioning and Product brandingArfan Ahmed Shourov
Market Segmentation is a process of dividing the market of potential customers into different groups and segments on the basis of certain characteristics.
Basis of Market Segmentation
Requirements for Effective Segmentation
Evaluating Market Segments
Segment Attractiveness
Targeting is the selection of the target Market/ individuals we want to win over for a particular product/ service.
Choosing a Targeting Strategy
Positioning is the act of designing the company’s offering and image to occupy a distinctive place in the target market’s mind
Importance of customer mind
Brand Advocacy and Social Media - 2009 GMA ConferenceBrandon Murphy
Businesses must strategically align behind creating advocates for their brands. This presentations shows companies how to focus on advocacy and spark it with social media. It was given in partnership between 22squared and Deloitte at the 2009 GMA Social Media Conference in New York.
This ppt is based on how DBS Bank has achieved digitization, vision, mission, profit, growth, market strategy, history, details, limitations, achievements, awards, CEO, products, applications they created, charts. This case study will give brief about how they become digitally strong and powerful in Asian market
Mapping Manulife's Direct to Consumer Path-to-PurchaseDelvinia
In his presentation at the CMA's 2013 National Convention, Delvinia President Steve Mast shared examples from Delvinia's work with Manulife Financial, Steve will illustrate how the firm used customer journey mapping within its direct to consumer business to identify opportunities to innovate and improve the customer experience.
Customer Experience Transformation In Insurance Vizolution
Customer experience in today’s insurance companies at best, is broken. However there is no doubt that it is on the agenda. Download our white paper and learn why customer experience can deliver a long term competitive advantage for your business. Visit www.vizolution.co.uk/insurancewhitepaper for your complimentary download.
M-Pesa Case study.
This is our last teamwork university project. This time we had to analyze M-Pesa, that is a mobile SIM card based company that facilitates the way to transfer money. M-Pesa is the first "Fintech" company because they used before everyone else the SIM card system to financial services purposes.
This app allows people to transfer money in safety and fast way.
This company was born in Kenya, they were the first to bring 4G in the country. M-Pesa represents a milestone for the African innovation ecosystem.
I want to thank my colleagues for the excellent workflow, for the collaboration during the process and for a full and totally work ethic.
Thanks to Sofia Auddino, Carlo Liviero, Giovanni Fabris, Alessandra Cancellari, Lucrezia Wally Bestetti, Francesco Ghezze.
And Thanks to H-FARM Education
#lessons #innovation #Africa #digitalpayments #bank
#economy #digital #hfarm
A company dedicated to the pursuit of keeping employees happy, productive and engaged by helping companies understand their people better while turning life at work into something people look forward to. All this in an attempt to create a strong employer brand while enhancing the culture of your organization.
Reach out at info@willnevergrowup.com to know more on how we can add value to your organization ♛ www.WillNeverGrowUp.com
Althea Services is a boutique search firm connecting industry leaders to top talent. We provide comprehensive search services for clients and candidates on a regional or local level for leading organizations across all industries.
Althea Services offers greater flexibility, faster response time, personal attention and most of all integrity and commitment.
From our head office in the core of the Capital City New Delhi in India. Althea Services is able to seamlessly serve clients and candidates across India and Overseas
Skillscape helps organizations enhance the value of their human resource capital. Skillscape specializes in a spectrum of HR services ranging from need assessment for enhancing productivity and efficiency, to conceptualizing and developing various HR interventions.
AceNgage's yXit Exit Interview Suite, which is designed to help companies understand the real reasons why employees leave and build actionable insights to improve retention. The program involves trained engagement specialists who conduct conversational exit interviews, helping to surface hidden insights and uncover what is left unsaid. AceNgage then converts the data into actionable insights and shares them with clients, along with recommendations for action planning.
The brochure highlights the following key benefits of using AceNgage's yXit Exit Interview Suite:
Uncover the truth: AceNgage's trained engagement specialists are able to get employees to open up and share their real reasons for leaving, which are often different from what they tell their managers or HR. This is because AceNgage's interviews are conducted in a confidential and non-threatening manner.
Build actionable insights: AceNgage doesn't just collect data, they also analyze it and convert it into actionable insights that companies can use to improve their retention strategies.
Free HR bandwidth: AceNgage takes care of the entire exit interview process, from designing the questionnaire to conducting the interviews and analyzing the data. This frees up HR to focus on other important tasks.
The brochure also includes testimonials from satisfied clients, a sample report, and information about AceNgage's value-added services.
AceNgage's New Hire Engagement program, which is designed to help companies improve the new hire experience and reduce early attrition. The program involves trained engagement specialists who hand-hold new hires from the time of offer till the date of joining, proactively addressing any questions or concerns they may have. The brochure highlights the benefits of the program, including improved new hire experience, reduced early attrition, and strengthened existing processes.
AceNgage's Listen to Your Managers program, which is designed to help companies improve manager engagement and retention. The program involves trained engagement specialists who have detailed discussions with managers to capture feedback about their experience, identify specific areas where they need support, and help them develop action plans to address their challenges. The brochure highlights the benefits of the program, including improved manager engagement, improved retention, and improved succession planning.
AceNgage's Employee Engagement Surveys, which are designed to help companies understand the pulse of their employees and build tangible action plans to improve engagement. The brochure highlights the benefits of using AceNgage's surveys, including their customizability, ease of use, and insightful reporting. It also includes testimonials from satisfied clients.
AceNgage's Candidate Engagement program, which is designed to help companies improve their candidate experience and joining ratios. The program involves trained engagement specialists who hand-hold candidates from the time of offer till the date of joining, proactively addressing any questions or concerns they may have. The brochure highlights the benefits of the program, including improved candidate experience, improved joining ratios, and improved brand perception.
AceNgage's Train to Retain program, which is designed to help managers and HR partners improve employee retention. The program covers topics such as proactive and reactive conversations, building emotional connections, and listening skills. The brochure highlights the success of the program, with over 1175 managers and HR partners trained so far. It also includes testimonials from satisfied clients.
People are and will always be the greatest asset and biggest differentiator of any organization, irrespective of whether they are our people or yours. The success of any organization will depend on how much they invest in their people.
Our first-time manager program focusses on conversations & communication skills needed to strengthen team dynamics & to build positive relationships with their team members.
AceNgage is an HR intelligence company specializing in decision support services for employee engagement & retention. Our trained behavioural psychologists connect and engage with candidates to give them a great first impression.
AceNgage was engaged by a leading IT company to conduct a study of employees who left from a particular department in the last 6 months. The organization was facing serious client dissatisfaction as attrition was high.
AceNgage is an HR intelligence company specializing in decision support services for employee engagement & retention. Established in 2007, we currently work with several leading IT, ITES, Banks, Pharma Manufacturing and Retail Companies in various areas of Employee Engagement.
Our unique approach provides the necessary power tools of information to Line and HR managers to uncover and understand latent employee dissatisfaction, make evidence based decisions and monitor the implementation of these decisions.
We are experts at capturing the “truth” as it is. Based on the findings, we assist organizations to make focused interventions to address/resolve people, process and policy issues. We partner with Management and HR teams to review and redesign current processes to ensure that these instances do not reoccur.
Our team comprises of trained behavioral psychologists who understand the psyche of the employees. Over a telephonic conversation they capture feedback and information as per the desired objective. The team specializes in providing a channel for employees to talk openly and honestly and gather the necessary feedback for improvement
Our major services include
1) yXit – ATTRITION DIAGNOSTICS & RETENTION
2) IMPROVE PRE JOINING & EARLY ENGAGEMENT(AceJeep)
3) COACHING FOR MANAGERS (AceCFM)
4) EMPLOYEE SATISFACTION SURVEYS
5) VALUE ADDED SERVICES
2. Copyright AceNgage Infoservices | Proprietary & Confidential information | www.acengage.com Page No. 1
AceNgage is an HR intelligence company specializing in decision
support services for Employee engagement & Retention
Established in 2007, we currently work with several leading IT,
ITES, BFSI, Pharma, Manufacturing and Retail companies in various
areas of Employee Engagement & Retention.
Awarded BEST OUTSOURCED EXIT INTERVIEW
PARTNER at the WORLD HRD CONGRESS in
association with ET NOW for the 2nd year in a row
3. Copyright AceNgage Infoservices | Proprietary & Confidential information | www.acengage.com
IMPARTIAL FOCUS ON PROCESS
DISCOVER VARIANCES
AND HIDDEN INSIGHTS
As a third party, we
have no bias or
'baggage' and
priorities that get in
the way of our work
We keep people and
names out of the
picture and focus on
what's working
(or not)
Our data & insights
help understand
variances in what's
being said and the
truth
OUR TRAINED BEHAVIORAL
PSYCHOLOGISTS HELP OUR
CLIENTS UNCOVER HIDDEN
PATTERNS AND THOUGHTS BY
ASKING THE RIGHT QUESTIONS
USING A FREE FLOWING
CONVERSATIONAL FORMAT
Page No. 2
WHY WE ARE DIFFERENTWe're
different!
Variance between reasons for leaving
stated internally vs revealed to AceNgage76%
CAREFULLY DESIGNED
QUESTIONS
Our open ended
questions ensure
fresher perspectives
through better
insights
4. Copyright AceNgage Infoservices | Proprietary & Confidential information | www.acengage.com
of employees leave the
company due to
Controllable Factors
68%
THE NUMBER OF CANDIDATES,
EMPLOYEES AND EX-EMPLOYEES
WE HAVE SPOKEN TO
525,000
EXIT INTERVIEWS CONDUCTED
250,000
of employees leave the
company due to their
reporting managers
37%
Women employees stated that
organisations should make their
policies more women friendly
37%
Managers said that they need
coaching on managing
difficult conversations
61%
of employees were unhappy
with their organisation's
retention efforts
62%
Employees feel their
HR team should be
more visible
78%
Page No.3
CHALLENGES CURRENTLY
FACED BY COMPANIES
Headline
numbers
5. Copyright AceNgage Infoservices | Proprietary & Confidential information | www.acengage.com
CANDIDATE
EXPERIENCE
NEW HIRE
ENGAGEMENT
HR SUPPORT
ENGAGEMENT
SURVEYS
MANAGER
ENABLEMENT PROGRAM
yXit | EXIT
INTERVIEWS
Page No. 4
OUR SERVICES
Putting our
expertise to
work
THE NUMBER OF YEARS WE
HAVE BEEN IN THE BUSINESS OF
UNDERSTANDING THE PEOPLE,
PULSE AND PROCESSES OF
COMPANIES
12
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Best in class candidate experience
Conduct telephonic interviews with candidates
post offer and eliminate barriers to joining
Enjoy higher offer to joining ratioHigh quality feedback on recruitment and
continuous process monitoring
Identify and mitigate risks of 'renege' if any
Improve brand perception in the market
Create a positive and welcoming ambience
for new hires
WHAT WE DO HOW YOU BENEFIT
OUR SERVICES
CANDIDATE EXPERIENCE
Understand reasons for decline
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OUR SERVICES
Create the best impression and drive home
the client's Brand Values
Conduct telephonic interviews to help new
employees 'settle down', detect and address issues
Improve new hire engagement
High quality feedback on what's working well and
what's not in terms of people, processes and policies
Create employee engagement very early
in the employee life cycle
Create an environment of care and warmth
during the early days
Reduce new hire attrition
Identify and mitigate risks of disengagement
and early attrition
NEW HIRE ENGAGEMENT
WHAT WE DO HOW YOU BENEFIT
Understand effectiveness of internal
processes and policies
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HR EFFECTIVENESS
OUR SERVICES
ENGAGEMENT SURVEYS
Our surveys help HR teams
do more than just 'do things
right'. It also helps HR teams
'do the right things'.
RECRUITMENT FEEDBACK
First impression is the best
impression. Understand what
candidates think about the
whole experience
GENDER DIVERSITY
Are women employees really
being taken care of? We'll
help you find out what your
women staffers really want
STAY INTERVIEWS
Your tenured employees are
your brand ambassadors,
find out what makes them
(s)tick
MANAGER EFFECTIVENESS
Are your Managers ‘True People
Managers’, what does the team
think. Help your managers go
from 'good' to 'great'
CULTURE ASSESSMENTS
'Culture' is the reason people stay
or leave. We can help you
understand how vibrant your
culture is and whether your
employees are living the values
BUSINESS IMPROVEMENT
A business improvement survey asks employees
to provide specific recommendations for
improving one or more areas of your business
that they're not satisfied with or feel could
benefit from changes.
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OUR SERVICES
MANAGER ENABLEMENT PROGRAM
TRAIN 2 RETAIN
Our module helps
Managers ask the
right questions and do
the things that help
staff who have
resigned feel valued
enough to stay on
CRUCIAL
CONVERSATIONS
FIRST TIME
MANAGERS
This 'stepping-stone'
program helps First
Time Managers cope
with their new
responsibilities and give
them the skills to
'upgrade' their career
game
AceNgage's module
helps Managers take
that leap and engage
in conversations
around appraisals,
promotions and
providing feedback
PEOPLE
MANAGEMENT
A module 'built from the
ground up' using our
extensive research and
feedback to enable
Managers to become
better "People
Managers"
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WHAT WE DO HOW YOU BENEFIT
More detailed and frank answers allows better
understanding of the issues at hand
Free flowing telephonic exit interviews conducted
by trained Behavioral Psychologists
Increase HR Staff's bandwidth to manage
Retention Improvement Actions
Identify reasons for leaving - at the most granular
level
Unbiased understanding of what is working and
what is not
High quality feedback on Employee Lifecycle and the
strengths of the Organisation
Superior analysis & reporting to provide tangible and
specific actions to improve planning and implementation
OUR SERVICES
yXit | EXIT INTERVIEWS
Reduce cost of turnover by identifying and
mitigating specific areas that cause attrition
11. Copyright AceNgage Infoservices | Proprietary & Confidential information | www.acengage.com
IMPROVED
ENGAGEMENT &
RETENTION
Page No. 10
OUR VALUE ADD
BETTER DECISION
MAKING BASED ON HIGH
QUALITY FEEDBACK
UNLOCK HR STAFF BANDWIDTH
TO PURSUE EMPLOYEE
ENGAGEMENT AGENDAS
Minimises 'gut feel'
and provides solid,
data-based inputs
to design action
plans
ISOLATE ROOT CAUSES
INDIVIDUALLY & IN
CLUSTERS
Specific feedback on the
people, processes and
policies framework
governing employee
engagement and retention
Besides eliciting reasons
for leaving, feedback
from every employee
includes what's working
well, what's not and
provides inputs for
improvement
By making this valuable
feedback available month-
on-month, HR Specialists
can spend less time 'making
reports' and more time
doing work that matters to
the talent agenda
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THE AceNgage WAY
Initial workshop to understand the organisation and
customise the feedback survey
Interviews conducted by trained Behavioral Psychologists
Data captured analysed and distilled into reports
Review with client to discuss feedback from employees and
agree on action plans
Work with Client SPOCs to help implement action plans
Measure effectiveness of action plans through exit
interviews, dip-stick studies and feedback from random
samples of employees
Continuous improvement plans to achieve desired end goals
STEP 1
STEP 2
STEP 3
STEP 4
STEP 5
STEP 6
STEP 7
13. Copyright AceNgage Infoservices | Proprietary & Confidential information | www.acengage.com Page No. 12
A few of our happy clients...
14. Copyright AceNgage Infoservices | Proprietary & Confidential information | www.acengage.com Page No. 13
A few of our happy clients...
These are just a few of our clients who have
Ngage-d with us. For a full list, please visit the
'Industries' section of our website
www.acengage.com
15. Copyright AceNgage Infoservices | Proprietary & Confidential information | www.acengage.com Page No. 14
AceNgage have been true partners to our Human Resources team. We
started with them doing exit interviews for a division and in a short
while we ramped this to manage exit interviews globally. Their incisive,
relevant data analysis coupled with practical suggestions with what
levers to push was what gave us the confidence.
They continue to innovate; recently they have started tracking actions to
results so we know if the levers we are pushing are actually getting us
the results we set out to. They bring in a ‘what can we do to help and
make the team succeed’ which is very refreshing.
TESTIMONIALS
- Elango R
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We engaged AceNgage to work with us to improve our
eNPS score. The AceNgage team did a series of group
discussions with employees across the Organization and
also held 1 on 1 discussions with different teams and
Managers.
The feedback that came of out if this exercise was
extremely valuable and we at ABB put in some concrete
measures to improve overall employee engagement. We
just got our scores this year and we are happy to
announce a 35 NPS Points improvement in our eNPS
score.
TESTIMONIALS
- Sheena S Minhas
After engaging with AceNgage our retention efforts have
become more focused. The data and insight they
provided along with industry trends has been very useful
in building and executing a focused retention strategy.
- Nathaniel Antoni Sasikar
I have been working with AceNgage for close to 4 Years
now and have had the opportunity to use their
professional services in the past 2 firms I have worked for
and the pleasure of continuing to partner with them in
my current assignment as well.
- Rohit Dhody
I have found the team at AceNgage to be highly professional and
committed to the cause of engagement. They have an extremely
rigorous process and ensure complete and in-depth analysis and
action planning. I would recommend AceNgage for any
organization on the path towards attaining higher employee
engagement.
- Babu Bhaskaran
17. Copyright AceNgage Infoservices | Proprietary & Confidential information | www.acengage.com Page No. 16
To be able to take the right decisions, it always helps to have the right feedback.
At AceNgage we specialize in capturing high quality feedback to help our clients
take decisions backed by data
All our insights and actions are aimed towards one thing, to enable you to take
the best decisions with the best feedback gathering systems we have designed.
So give us a call (or drop us an email). We'd to hear from you.
OUR PHILOSOPHY : BETTER FEEDBACK | BETTER DECISIONS
18. Copyright AceNgage Infoservices | Proprietary & Confidential information | www.acengage.com Page No. 1
AceNgage Infoservices Private
Limited
# 25, R K Complex
Jayamahal Main Road
Bangalore – 560 046
Karnataka, India
+91 80 4283 4333
email us : tellmemore@acengage.com
Talk to us : +91 99 0199 8587
krish@acengage.com