Verve Global Services is an India-based staffing company providing recruitment process outsourcing (RPO) services globally since 2009. It has offices in the US, Europe, and Asia-Pacific. Verve provides end-to-end RPO solutions including sourcing, screening, selecting candidates and onboarding. The company aims to build relationships, drive innovation, be global and leverage its strengths. It has grown its turnover steadily since 2013 through strategic execution and operational excellence. Verve works with various job boards and applicant tracking systems to source candidates efficiently for its clients across different industries.

2. Company
Operations
Conclusions
Annexure &
FAQs

3. Verve Global Services, India a leading
staff augmentation company operating
globally in the United States, Europe
and APAC region. Over these years, it
has created an ideal position that serves
as a premium service provider of
Recruitment Process Outsourcing (RPO)
services.
Verve has established in the year 2009 has been formed to provide end-to-end and
modular Recruitment Process Outsourcing (RPO) solution to clients across different
verticals in the areas of:
Verve Global Services
About
Verve’s Headquarter:
B 1, 703, 7th Floor, The Cerebrum IT
Park, Kalyani Nagar Pune, 411014, in the
state of Maharashtra, India.
Company

5. To constantly help out our customer’s capability to well manage the sequence of facts,
information and data.
 To provide active and result-oriented solution with research, technology, ideas and
creativity as key drivers.
 Provide efficiency in hiring process with high quality talent pool.
 Flexibility for new market opportunities
Build Relationships
Grow organically through
strong management &
effective planning
Be Global
Connect and scale
globally
Drive
Innovation
Lead with technology
and content innovation
Influence Strength
Recognize the key strengths
& relatively utilize them in
the new era of global
business

6. Operations Sales Support
ORGANIZATION STRUCTURE

8. Mr. Shambhoo Phalke
CEO
He as a CEO introduces innovative marketing solutions for building
new clients. He has also been responsible for building strong internal
systems & making Verve perform as one efficient engine across
verticals
Ms. Shital Sandil
Sales & BD
Ms. Archana
Ambike
HR &
Recruitment
Mr. Sanjiv
Singh
Service
Delivery
Manager
As a business development
executive she nurtures
relationships with existing
clients and develop new
business opportunities
She works as an integral
part of the operations team,
assisting them in monitoring
performance of employees,
recruitments and bringing
up efficiency to ensure
smooth process of
operations
As a service delivery
manager he manages the
teams and synchronizes
with clients & business
generation& its growth
Mr. Rajesh
Agrawal
Administration
He interfaces
successfully with all
other departments in
the organization for
smooth functioning
Ms. Manisha
Kanojia
Head- Legal &
Corporate Affairs
She heads the Legal &
Compliance unit. She is also
responsible for heading the
Incorporation of subsidiaries in
London, Singapore, Malaysia,
USA, Dubai & its legal
Compliance
Mrs. Sheetal
Shinde
MIS
Executive
She prepares & maintains
the MIS information in 4
levels of collections,
analysis, inference &
decision.
TEAM

9. OPERATIONS
KEY PERFORMANCE INDICATORS FOR SOURCING
Beyond Scrutinizing Trend
For the benefit of the client, we develop a sourcing strategy for the sourcing process.
Firstly we understand where the client is and at that very moment it helps us to identify
what they want to achieve as a business. After understanding the business need, we
prepare a plan of action
Process
Identify a number of potential candidates for an open position
This means to contact and network with profiles to influence professional working sites
like LinkedIn & Job Boards
Number of resumes sourced per job depends on the nature of the job.
For Example
 Pure Sourcing – Between 25 to 30
 Sourcing (Active Candidate) – 10 to 15
 End to End Recruitment – 4 to 8
It requires a turnaround time of 24 hours to build a pipeline of candidates because this
requires an email address, telephone/ mobile number or the acceptance to connect on
a network – Social or Professional.
A dialogue is initiated to evaluate the interest of the candidate, once it is done, the
profiles will be shared. Henceforth, recruitment process begins

10. Services
Indexing helps create a guide for your document database. We handle virtually
any subject matter, and welcome very large/complex projects. We help
organizations to easily manage their information and data in a way that is
easily accessible.
Since there is no common standard of making resumes, professionals all across
the globe build it as best suited to their needs, however you might be require
it in a unique acceptable format to improve efficiency and reduce time taken
for short listing. Our specialized team with eye for details can format profiles
on your behalf to the required standard format.
Data cleaning services aim not just to clean the data, but also to bring
uniformity to different data sets that have been merged from other sources i.e.
entering correct interpretations, checking correct filed entries, removal of
duplication; in records, deletion of garbled data and manual quality check.
Database services include, rebuilding, normalization, verifying, enriching &
appending missing data on your documents. We do whatever it takes to
provide you with accurate and updated data as Data are the most valuable
business assets.
Routine
Services

11. Sourcing
Services
In order to quickly create a talent pool of active and passive candidates, meet
local demands, and reduce the time to fill, Verve combines traditional sourcing
tools as with social networking strategies. Our experts search through pool of
resumes, on demand basis and then updates in client database in a requisite
format.
Placement
Services
End to Placement:
We acquire complete responsibility of your staffing needs and undertake all
activities right from initiating a strategy to maintaining follow-up till the
employee is on board. The scope of our end-to-end services include:
recruitment planning, strategy development, sourcing, screening, selection and
on-boarding.

12. Partners
Product partners
Job boards
Naukri
Naukri is one of the three major job
portals operating in India. It is
exclusively targeted towards entry level
hiring .Maintaining the largest database
across various courses in India; it brings
relevant employers and prospective
students in touch with each other.
LinkedIn
LinkedIn is a business and
employment-oriented social
networking service that operates
via websites. It is mainly used
for professional networking, including
employers posting jobs and job seekers
posting their CVs.
Monster
Monster is one of the most popular
career websites on the internet which
provides relevant profiles to
employers and relevant jobs to
jobseekers across industry verticals,
experience levels and geographies.
Dice
Dice.com is a career website,
serves information technology
and engineering professionals.
We mainly use Dice for mid –
higher level IT & engineering
professionals.
CareerBuilder
CareerBuilder.com is one of the most
visited employment website in the
United States. We use it for entry level
to mid-level professionals search in IT
and Non-IT Sector
Zoniac
Zoniac is one of the ATS (Applicant
Tracking System) we have been
using past 5 years. It is a 360
degree applicant tracking system
that helps us to make more
placements affordably and
quickly. It is a superior product to
meet our emerging needs.

13. BPS Group
Project Resource Partners
Beaumont
Consulting
Conclusion
Client showcase
Lee People Asia
Carmichael Fisher
Astbury Marsden
Chandler Macleod
Olmec
Team Energy Resources
Michaelbailey Associates

14. 2016
Projected
2013
2015
2014
Turnover
Verve has entered 2016 as more efficient organization keenly focused on
team and client building. Due to this our investments & profits continue
to excel as e e pa d Ve e’s ole as a t usted pa t e s to ou lie ts.
Ve e’s pe fo a e e ded up a ea of solid ea i gs g o th, a d e
are very pleased with our strong operating influence and strategic
execution throughout 2015 as well. The company achieved increase in
the revenue in 2015. The key to success was the integrated
implementation of operational excellence initiatives.
$ 112,804
$ 196,382
$ 221,951
$ 257,464

16. Standard Quality of
Hires
Scalable
Recruiting
Capacity
Cost Reduction
Flexibility
working (in your
time zone)
Analytics &
ReportingQuality Handling and
Response Management
TAT
(Turnaround
Time)
Benefits

17. Testimonials
"Tha ks to Ve e’s u i ue o-managed hybrid engagement model. Verve was able
to give us the edge and the extra help we needed to face competition. We are
impressed with the speed and quality of development, which has been achieved
and encouraged us to entrust maintenance too. They really go beyond what is even
expected from them, they are relentless and will not rest until they have achieved
delivery objectives."
Dev Desai- Devix Corporation
"We set up our own offshore RPO facility, but after a disastrous 12mth pilot we
turned to Verve. We have been working with Verve for 12 months and they are a
alua le o po e t of ou e uit e t p o ess. I’ o e tha happ a ti g as a
reference site."
Peter D.
An NYSE listed Tier one worldwide information technology consulting services
and Solution Company, employing 35,000 worldwide. (USA)
"12mths ago I had no idea that we would have a team of 18 from Verve. All of our
Recruiters appreciate the additional support that their eRecruiters are able to give
them."
Martin S
Top 100 Global Staffing
Company (USA /
"Over the three years we have worked together we have both grown beyond
recognition. Verve has played a major part in this."
Colin B
IT Recruitment Company (UK)
"It was pleasure to work with you, very supportive and met our expectations. I
can recommend your excellent work! "
Anna
One of the world-leading manufacturers of coding, printing and laser marking
products, fluids, and accessories.

18. "I would like to take this opportunity to extend our appreciation to Verve BPO.
For the excellent service and quality work we have received. Since 2004, we
ha e ’t fa ed a ualit issues o deli e dela s. Tha k ou a d est wish for
future success. "
Lilli Ann
"First, let me express my good wishes to Verve BPO, who have become our
long-term business partner, since 2002. We have always laid our trust on your
(Verve BPO) service and that indeed has led us save thousands of dollars spent
on operational cost here. The level of professionalism practiced, quality
maintained and proactive communications is worth mentioning. "
Medeflow
"Hi All,
I just wanted to thank you for all the hard work that you have put in over the
past month. It has been very busy and things look like they are getting busier,
which is good. I have a few things that I am going to roll out with you in the
next couple of weeks; these should make things run smoother for all – after all
that is what e a e all looki g fo ….a easie o ki g life. I have been very
pleased with the quality of work you have produced and the commitment you
have shown towards our business. So thank you, it’s all e u h app e iated.
Synovate
"This is very good and your audit was very comprehensive. I like the monthly
summary for the entire location. That is perfect and what we are looking for and
we like the fact we can export this into excel. Thank you and I look forward to
working with you and your team."Thanks,
Chris Kelly, Kelmar Safety Inc.
"Verve has been my 'good work companion' since I first joined Carmichael
Fisher in 2012, their diligence and commitment to formatting resumes has
been unstoppable! They are fast; they have good attention to details and a
pleasure to work with. Thanks.
Velma C
As a us e uite , usi g Ve e has st ea li ed esu e p epa atio
process. I love that I can send a batch across and they are turned around
with a couple of hours. Efficient & effective. I lo e it!
Liska Turner – Executive Consultant
Not-for-Profit – Beaumont Consulting
Testimonials Contd…

19. Case study
Michael Bailey Associates is an independent staffing company providing staffing solution services
to their clients from different sectors. Since 2003, Verve Global Services is providing sourcing
se i e fo its U ited Ki gdo ope atio s. The lie t’s e uit e t tea ide tified the hiring surge
as a major drawback for its recruiters in Switzerland. Looking at our performance and dedication,
the company chose Verve to implement an end-to-end solution for its team.
CHALLENGE
 It was absolutely a new region so lot of research was required
 The client required sourcers to operate according to their time zone.
REFINED PROCEDURE
Verve Global Services was selected to implement an end-to-end recruitment solution to fill as many
as positions. The solution encompasses:
 The project began with a team of two recruiters, one researcher and two support staff
members. The work started small with three positions in a week for first month, and then
three in each day of the following three months. The team then up-scaled to four recruiters,
two researchers and two team coordinators.
 Ou Re uite s o k a o di g to lie t’s ti e zo e a d ha e t o lie t alls e e da o e
in the start of the day when requirements are allocated and second at the end of day to
give a brief about the submissions and challenges)
 Sourcing and pre-screening candidates (including video interviewing and administering )
 Facilitating the interview and selection process.
 Coordinating reference checks and job offers process
 Assisting in the new-hire on-boarding process.
Recruitment for Switzerland market has been direct through cold calls, Switzerland-specific job
oa ds e.g., Mo ste , jo s. h a d jo up. h , Li kedI , a didate efe als a d Ve e’s a didate’s
database. Once candidates are pre-screened, recruiters are able to divulge the name of the hiring
company and actively market the organization and the benefits of working there.
Once hiring is under way in earnest, the company will measure the success and experience of
Ve e’s se i e ia satisfa tio su e s se t to andidates and hiring managers.
SUCCESS
 Excellent candidate results – Afte a eek’s f ee t ial, the lie t as utte l satisfied ith
the ualified esu es ou sou e s su itted to the a d Ve e’s sou i g tea as a d is
still submitting qualified candidates for each requirement before the turnaround time.
 Exceeding client goals – Overall, throughout the course of the engagement, Verve exceeded
client-set goals exceptionally.
 Successful partnership – Our sourcers were also able to build successful partnerships with
the lie t’s e uit e t tea .

20. Carmichael Fisher, a recruitment and executive Search Firm and Project Resource
Partners are premier International Executive Search firms with global reach. Verve Global
Services has been supporting them with CV formatting for past several years for their Australia
region.
CHALLENGE:
 Operating with one two of our major clients for past many years, we had a situation
wherein our clients wanted some of our resources to start work early.
 Client needed us to operate according to their time zone. Earlier the shift started at
5:3 a hi h as . a a o di g to lie t’s ti e zo e ut late the wanted us
to start at 8.00 am their time which was 2.30 am India time.
SOLUTION:
 Knowing for a fact that we have a long term relationship with both of our clients we
had a o e a out ou e plo ee’s safet as the ill eed to epo t to o k at
midnight.
 Keeping our employees safety and addressing to our clients demand we came up with
a solution of making few of our resources login at 11:30 PM rather than 2.30 AM.
SUCCESS:
 Excellent results – Ve e’s esou es ould deli e the se i e efo e the turnaround
time.
 Exceeding client goals – Overall, throughout the course of the engagement, Verve
Global Services exceeded client-set goals.
Successful partnership – Verve Global Services was also able to build successful data
processing partnerships and leadership team partnerships.

21. Annexure
Annexure.1

22. Annexure.2

23. B1, 703, 7th Floor, The Cerebrum IT Park, Kalyani
Nagar Pune, 411014, Maharashtra, India.
interact@vervegs.com
+91 20 4019 9999
+91 20 4019 9900
www.vervegs.com